Sportsbook Name/
E-mail Address |
SBR Response Rating |
SBR Comments on Book's Response |
Actual Response |
BetJamaica
support@betjm.com
|
Email Test Grade: A+
Sent:
02:31 PM
Received:
03:08 PM
Time Elapsed:
37 minutes |
Quality of Response: Excellent
Comments: BetJamaica customer service answered each question in the order they were asked, outlined the loyalty program, and did so in under an hour. Luke has decided to fund his new account.
Account #: 28628
|
Book's
Response |
BestLine
cs@bestlinesports.com
|
Email Test Grade: B+
Sent:
02:33 PM
Received:
04:09 PM
Time Elapsed:
1 hr, 36 minutes |
Quality of Response: Excellent
Comments: BestLine customer service took the time to explain when the offers Luke was looking for were available and how to choose the correct account program. BLS also included a rewards program chart within the email.
Account #: BL26409
|
Book's
Response |
SportBet
help@sportbet.com
|
Email Test Grade: B+
Sent:
02:33 PM
Received:
04:12 PM
Time Elapsed:
1 hr, 39 minutes |
Quality of Response: Excellent
Comments: Sportbet customer support gave a very enthusiastic answer to each question. Luke was pleased to know that Sportbet thinks baseball is "a great sport." He was also happy to get a run-down of the loyalty program without calling or sending additional emails.
Account #: SB49151
|
Book's
Response |
Pinnacle
csd@pinnaclesports.com
|
Email Test Grade: B
Sent:
02:35 PM
Received:
02:57 PM
Time Elapsed:
22 minutes |
Quality of Response: Fair
Comments: Luke Hassler appreciated the fast response but he doesn't realize that Pinnacle's MLB moneyline starts at 8 cents, which is the best baseball offer available from any sportsbook. Luke has to assume that Pinnacle does not have a "rewards program" since customer service only mentioned sign-up bonus incentives.
Account #: LH244479
|
Book's
Response |
5Dimes
info@5dimes.com
|
Email Test Grade: B
Sent:
02:30 PM
Received:
03:33 PM
Time Elapsed:
1 hr, 3 minutes |
Quality of Response: Good
Comments: 5Dimes addressed each of Mr. Hassler's questions with precise answers giving him the impression that the sportsbook will be efficient and provide a no-nonsense experience. 5Dimes made sure to point out that they are not a "bonus sportsbook," leaving Luke to assume a loyalty program will not be offered.
Account #: 5D1793977
|
Book's
Response |
WSEX
info@wsex.com
|
Email Test Grade: C+
Sent:
02:32 PM
Received:
03:46 PM
Time Elapsed:
1 hr, 14 minutes |
Quality of Response: Fair
Comments: Luke was confused when WSEX said they didn't have a dimeline since WSEX is displayed on SBR's Best Baseball Lines page with a 7 cent line up to -110 and a10 cent line up to -147. Luke will have to call back to make sure he is not losing out on favorable odds. He will also have to ask about the loyalty program since it was not addressed by WSEX CS.
Account #: lukeluck
|
Book's
Response |
The Pig
cs@thepig.com
|
Email Test Grade: C+
Sent:
12:16 PM
Received:
02:36 PM
Time Elapsed:
2 hrs, 20 minutes |
Quality of Response: Good
Comments: Luke is becoming frustrated that many sportsbooks fail to address his question about loyalty programs. Mr. Hassler thinks he is a very big gambler and wants to feel like he is in a high roller club! However, he was impressed with all the information regarding his wagering needs and felt as if he would receive friendly service.
Account #: TP13346
|
Book's
Response |
Diamond
cos@2betdsi.com
|
Email Test Grade: C
Sent:
02:35 PM (Apr 10)
Received:
11:20 AM (Apr 11)
Time Elapsed:
20 hrs, 45 minutes |
Quality of Response: Good
Comments: Although Diamond does not offer a traditional dimeline, Mr Hassler would have benefited from knowing that Diamond has a 10 cent line up to -136. Luke's other questions were answered in detail.
Account #: XX41952
|
Book's
Response |
Expekt
support@expekt.com
|
Email Test Grade: C-
Sent:
12:17 PM
Received:
08:09 PM
Time Elapsed:
7 hrs, 52 minutes |
Quality of Response: Good
Comments: Expekt failed to mention if there was any type of rewards program available. Luke will call to learn more about decimal pricing and to check back to see if they have added additional baseball wagering options.
Account #: lukeluck 5876822
|
Book's
Response |
CentreBet
centrebet@centrebet.com
|
Email Test Grade: C-
Sent:
12:11 PM (Apr 11)
Received:
01:13 PM (Apr 11)
Time Elapsed:
1 hr, 2 minutes |
Quality of Response: Poor
Comments: It seemed that Centrebet customer service either did not understand the questions, or did not read the entire email. None of Luke's questions were answered but Centrebet did brief him on some neat, but irrelevant, MLB proposition wagers. Luke may decide to email again since the response time was relatively good.
Account #: 266213
|
Book's
Response |
CanBet
mail@canbet.com
|
Email Test Grade: D
Sent:
12:15 PM
Received:
10:17 PM
Time Elapsed:
10 hrs, 2 minutes |
Quality of Response: Poor
Comments: Canbet ignored all inquiries and requested Luke to validate his account with ID documentation. Luke thinks Canbet might have seen that his account is new and automatically sent a preformed letter. Luke decided he wasn't going to make the effort for a company that hasn't proven it has the desired level of service.
Account #: 1016544
|
Book's
Response |
JustBet
help@justbet.com
|
Email Test Grade: D-
Sent:
02:33 PM (Apr 10)
Received:
08:10 AM (Apr 12)
Time Elapsed:
1 day, 17 hrs, 37 minutes |
Quality of Response: Poor
Comments: Luke wondered why it took Justbet customer service nearly two days to ask him to call customer service. Luke does not want to call Justbet. Luke wagers when he is at the office while he is supposed to be working and has decided he can't risk having poor email service.
Account #: JB3279
|
Book's
Response |