EMAIL RESPONSES

SBR EMAIL RESPONSE TEST: MAY 1, 2004

Objective: To test the speed and effectiveness of sportsbook customer service by email.

Test Email Submission

Hello,

I’m a sports fan and I like to bet a small a buck or two on baseball and football. I have never wagered on line, but I have researched quite a bit about betting online and I would like to have an account with your company.
What is the best way to deposit $200 and what kind of bonus can I get for that amount? Do you guys offer free t-shirts or something like that?

Thanks,

Dandy

Response time:	60 min or less	1 - 2 hours	2 - 4 hours	4 - 24 hours	over 24 hours	None
Grade:	A	B	C	C-	D	F

Sportsbook Name/ E-mail Address	SBR Response Rating	SBR Comments on Book's Response	Actual Response
BetWWTS newaccount@betwwts.com	Email Test Grade: A+	• Promptness of Response:A • Professionalism when addressing the issues: A+ • Quality of Response: A+	N/A
BetJamaica support@betjm.com	Email Test Grade: A+	• Promptness of Response:A • Professionalism when addressing the issues: A • Quality of Response: A+	N/A
VIP Sports memberservices@vipsports.com	Email Test Grade: B+	• Promptness of Response:C • Professionalism when addressing the issues: A • Quality of Response: A	N/A
5Dimes info@5dimes.com	Email Test Grade: B+	• Promptness of Response:B+ • Professionalism when addressing the issues: A • Quality of Response: B-	N/A
Bodog service@bodog.com	Email Test Grade: B+	• Promptness of Auto Response:A+ • Propmtness of Actual Response: C • Professionalism when addressing the issues:A+ • Quality of Response: B-	N/A
SportBet support@sportsineraction.com	Email Test Grade: C-	• Promptness of Response:C+ • Professionalism when addressing the issues: C- • Quality of Response: C	N/A
MVP Sportsbook client_services@mvpsportsbook.com	Email Test Grade: F-	• Promptness of Response:F- • Professionalism when addressing the issues: F- • Quality of Response: F-	N/A