Hi guys i will open new thread for new case as under my friend situation at 12bet it might not get any attention so this is it :
I Opened account at 1st December . Deposit money and recived that 225 euro bonus. I didint read correctly terms and conditions and didint found the point with 10x rollover for deposit + bonus wich meant i had to make like 15k rollover , as i nearly never bet there during that month. I still bet there time to time expecially after 1st january. What suddenly appeared is that about 22 january i wanted to witdhraw some funds , they rejected it and on live chat explained me situation, i know i made mistake as probably everyone with that bonus and agreed to cut my winnings and bonus in that period but when they finally did adjustments after my question they took all winnins and bonus i had on account leaving my with 1200e deposit. So they took the winnings from 1st december-1st january and all from rest of the january when the bonus period was over. Money i won after that period was 3x bigger and i see no rights for them to take it.
It was their responsibility to make the adjustments at 1st january when bonus period was over and cause they didint do that at time they cant make it at later period and still take all the money. With this treatment i could be there still for few months and if i didnt ask for witdhrawal they could take the winnings from whole period easily.
I just want the money i won after bonus period was expired between 1st-22 january. I contacted with them sseverl times recieved phone calles but they said nothing will be done more.
Can anyobody help me with this matter ?
Thx in advance