Since all of my local casinos are shuttered, I decided to throw $200 onto Bovada for whatever dumb reason. I only do this maybe once or twice per year out of convenience versus driving some distance. I deposited $200 and played live dealer and computer roulette for a few days, up $100, down $100. I found myself back at $145 and went to the early payout black jack table as all other tables were full. My plan was to bet a $45 hand and then a $100 hand if I lost. The table was super laggy, unbelievably bad. First hand I got a 16 vs. dealer 10 and busted. The option to hit or stand was quite slow to appear, but it did. Next hand I bet $100 and was dealt soft 18 vs. dealer 5. I was waiting for the stand or hit option to appear live and it never showed up. I was clicking stand and nothing was happening. The timer ran out and I figured my hand was locked in at 18 since I didn't act(because I couldn't). The dealer gives my hand a 5 for 13 and goes onto the next spot. Since multiple people play one spot, I figured someone doubled down and took a 5 to worsen their hand. The dealer makes 17 and I thought all right, we have a win. Except the 'deposit now' button appears and I look at my score and it is 13. What the hell??? Multiple people were complaining in chat that they didn't have the option to hit or stand on that hand. A few people even stated they were going to sit out until they fixed the table. I called for the pit boss to complain and she simply said she would escalate it. Multiple other people were also asking for her and she told them to wait while she helped me. This is all in the chat logs. Of course I knew this was only going to go one way with Bovada and I was correct.
We are contacting you regarding your Case reference number xxxxxx with our live dealers.
After reviewing the game logs, we can confirm that there’s no trace of
“stand” option being called nor Technical Issues occurred on our side during
the game in question, rather we can see that you chose “hit” when he
had AD,7C (8/18) which unfortunately resulted in a loss.
If you require further assistance, don't hesitate to contact us.
Regards,
Bovada Customer Service
Of course there isn't a trace of the stand option being called upon because it was literally impossible. Also, my hand timed out with no action, is it normal for a timed out hand to draw a card? When I watch people play on other sites, a timed out hand always remains a stand. This frustrated the hell out of me. I've read the thousands of horror stories but never had much of an issue in the past other than a payout years ago taking like 3 months. I replied requesting the chat log and proof of many other people complaining but I know it is in vain.
We are contacting you regarding your Case reference number xxxxxx with our live dealers.
After reviewing the game logs, we can confirm that there’s no trace of
“stand” option being called nor Technical Issues occurred on our side during
the game in question, rather we can see that you chose “hit” when he
had AD,7C (8/18) which unfortunately resulted in a loss.
If you require further assistance, don't hesitate to contact us.
Regards,
Bovada Customer Service
Of course there isn't a trace of the stand option being called upon because it was literally impossible. Also, my hand timed out with no action, is it normal for a timed out hand to draw a card? When I watch people play on other sites, a timed out hand always remains a stand. This frustrated the hell out of me. I've read the thousands of horror stories but never had much of an issue in the past other than a payout years ago taking like 3 months. I replied requesting the chat log and proof of many other people complaining but I know it is in vain.
