betway resetting balance to zero

[giansicoli]

so i deposited 800 dollars into my betway account. i just made the account 5 minutes prior. after depositing they gave me a free 100 dollar bet. i put all 900 to win 2725 on golden state to come back game 2. they came back and i won . the balance was 2725. i go check my account balance the next day and it was zero. my tickets are still there as winners but my balance is zero.

they sent me an email ; Thank you for choosing BetwayWe have noticed that the name on one or more of the deposit method/s that you have registered does not match the name registered on your Betway account.
In compliance with our policy, you are only allowed to fund your account with your own personal financial accounts and hence we have locked the deposit method(s).
Your account balance has now been reset to zero and the transactions will be refunded.
Should you wish to continue playing, simply continue depositing with a financial method that is registered in your own name.


now what they said is not true. the cards i used are under my name. i tried calling customer service and they are not available. i even tried live help and that was down as well.

if something similar has happened to someone please let me know thanks

[solareclipse33]

That’s bullshit man wtf

[Optional]

so i deposited 800 dollars into my betway account. i just made the account 5 minutes prior. after depositing they gave me a free 100 dollar bet. i put all 900 to win 2725 on golden state to come back game 2. they came back and i won . the balance was 2725. i go check my account balance the next day and it was zero. my tickets are still there as winners but my balance is zero.

they sent me an email ; Thank you for choosing BetwayWe have noticed that the name on one or more of the deposit method/s that you have registered does not match the name registered on your Betway account.
In compliance with our policy, you are only allowed to fund your account with your own personal financial accounts and hence we have locked the deposit method(s).
Your account balance has now been reset to zero and the transactions will be refunded.
Should you wish to continue playing, simply continue depositing with a financial method that is registered in your own name.


now what they said is not true. the cards i used are under my name. i tried calling customer service and they are not available. i even tried live help and that was down as well.

if something similar has happened to someone please let me know thanks

There must be a reason for them to say this.

Did you register the account with the correct details and spelling?

Or mis-entered the name on the card when depositing maybe?


If you can see your registration details, I would take a print screen and then send that along with a pic of the card you used in reply to that email and say you think they are mistaken.

If that does not work, you are welcome to submit an SBR complaint form and we can try asking for a mangerial review.

Or ask https://ibas-uk.com to review the decision.

[giansicoli]

ok thank you
as soon as i get a response from betway i will let you know.
if i dont get a response i will make a complaint through sbr thanks

[fried cheese]

i had one gambling site tell me there were two different names on documents that i gave them for kyc because one had my middle initial.

[giansicoli]

I just got off the phone with them they said my card is registered under someone else is name . I deposited under my brothers acc with this card a while ago . Now I made my own account and the card name is the same as my account name . It’s my card I don’t get how they can even try to do that

[Optional]

I just got off the phone with them they said my card is registered under someone else is name . I deposited under my brothers acc with this card a while ago . Now I made my own account and the card name is the same as my account name . It’s my card I don’t get how they can even try to do that

It sounds like they should have penalized your brother's account, not yours.

Was your brothers account ever limited to low max bets or banned? That could affect how they respond.


"Should you wish to continue playing, simply continue depositing with a financial method that is registered in your own name." <-- have they asked you for KYC info to confirm your real name?

Sounds like they think this account does not match the card still.


If they do not believe you, there probably is not much SBR can do to change that, I think you'll need to get IBAS involved. If you can show this account name matches the card you used on this account, I think there is a good chance IBAS will order them to honour your bets.

[eaglesfan371]

Surprising you’re on the bettors side optional, this one I am not.

Guy had used his brother’s name already for an account. Opens a second account to get 100 bonus. Deposits 800 via a reversible method, card, then goes all in for a large sum on a significant underdog.

Screams free roll attempt by the player if you ask me...

[rzagza11]

Why the hell would you use YOUR card with YOUR name under your brothers account? What did you think would happen?

[moojoo]

Im with book on this,he clearly did something wrong i would not say he try to scam but they did everything following their rules.

[Optional]

Surprising you’re on the bettors side optional, this one I am not.

Guy had used his brother’s name already for an account. Opens a second account to get 100 bonus. Deposits 800 via a reversible method, card, then goes all in for a large sum on a significant underdog.

Screams free roll attempt by the player if you ask me...

Im with book on this,he clearly did something wrong i would not say he try to scam but they did everything following their rules.

Why do you two drama queens feel the need to pronounce judgement over a posters/books guilt or not in every bloody thread?

You don't have enough information to make these silly statements 90% of the time!


And why do you feel the need to undermine posters with complaints so often at all?

If you are not taunting people with problems, then you are claiming I am biased or bought and paid for or taking sides.

You're both regularly unhelpful to players with problems, and Eagles, I don't give a stuff what you think about how i do my job. You're an idiot mate.

[eaglesfan371]

Why do you two drama queens feel the need to pronounce judgement over a posters/books guilt or not in every bloody thread?

You don't have enough information to make these silly statements 90% of the time!


And why do you feel the need to undermine posters with complaints so often at all?

If you are not taunting people with problems, then you are claiming I am biased or bought and paid for or taking sides.

You're both regularly unhelpful to players with problems, and Eagles, I don't give a stuff what you think about how i do my job. You're an idiot mate.

Continue to use your brilliant mind to succeed in A league soccer Optional. It is your own country’s league so you must have an advantage. Think you’re 2-23 last 25? Impressive. Didn’t think it was possible to do that poorly until I saw you on the over, regulation ML and Perth move forward and lose all of them with 0-0 FT Sydney in PKs. I see where you get all your anger from.

The role of sportsbook mediator is an impressive career path as well. I am quite jealous.

[Optional]

Piss off idiot.

People's problems are not a reality show for you to play WWF fan with. Go back and continue fighting with everyone in players talk or the saloon where your idicocy does not affect real people.

[moojoo]

What is your problem. Did i say something to you. Drama queen? I would ask you to say sorry,for being rude without any reason.
Me giving my opinion,and somehow different than yours isnt attack on your personality dear Optional.
Wish you all the best.

[eaglesfan371]

What is your problem. Did i say something to you. Drama queen? I would ask you to say sorry,for being rude without any reason.
Me giving my opinion,and somehow different than yours isnt attack on your personality dear Optional.
Wish you all the best.

Giving opinion opposite of Optional = playing games / drama. Guy parlays two 30:1 bets, given the money for over a week, spends some of it thinking hes a winner, as he should, gets the entire parlay reversed instead of at least one being paid out. Only is reversed once he requests payout. Optional 110% believes the book should owe $0.

Meanwhile US books pay 70k error when 100:1 draw offered when true odds were likely 2:1. Several examples of books owning their mistake for a couple thousand meanwhile making MILLIONS monthly off bettors. God forbid someone beat your own internal failure for a few thousand when making millions.

Now guy makes new account, bonus whoring, deposits large sum via CC, as we know the issues with CC, puts it all on a huge dog. I find it hilarious he attacks the $100 prop parlay guy but is friendly to this fellow.

When his bias clearly shows, online books are failing to adapt to new industry trends, you can guess where his anger comes from, from the uncertainty of his offshore sportsbook mediating position in the near future.

[Optional]

You're welcome to disagree with my opinion any time you like. But the way you have taken to repeatedly saying I am bias and basically a paid liar who does not believe his own words recently has worn thin.

Combine that with you treating complaint threads like a Survivor reality show where you get to vote on the innocent/guilty based on guesses and taunt the people with problems, and today I just got to the point of being well over you. Like 80% of the regular posters in PT seem to be as well.

What is your problem. Did i say something to you. Drama queen? I would ask you to say sorry,for being rude without any reason.
Me giving my opinion,and somehow different than yours isnt attack on your personality dear Optional.
Wish you all the best.

You've been the same way recently. "I'm with the book, he clearly did something wrong".


He may very well be up to something, but it's also a decent chance it's just as he says and he let his brother use his card once, innocently, and this really is his own account.

I'm not "siding" with anyone by saying if the card matches this account and there is no other problem with the brothers accounts, then they should honor his bets.

That's just fair industry practice.

[moojoo]

Its not normal to take somebody else card. Its in tos and its forbiden. Whatever he did,he broke the rules.
When did i attack you for being bias?
Others might attack you for that,but im not the one. I write my opinion that might be different than yours at the moment,but not calling you names.
Could you quote part where i call you out?

[lonnie55]

When I started online betting back in 2005 I was hanging out with 3 or 4 friends and we were watching soccer games all day long. All of us used the sportsbook bwin (back then it was named betandwin) and all of us used C&B for deposits (C&B was the first popular eWallet in Germany, operated by Deutsche Telekom but shut down a while ago) on ONE laptop with the same IP. We used to use our C&B wallets to make a deposit at each other's accounts ALL THE TIME whenever someone didn't have money on his wallet or lost a side bet. This was going for a year or two, two or three Saturdays a months and there was not one incident with bwin or C&B to intervene although it was a clear breach of their terms (which we didn't know). We also took all the reload bonuses and free bets and bwin could have easily alleged us of bonus abuse but they didn't care.

What I want to say is that using someone else's wallet or CC is actually not a big thing as long as you have the permission of the other person to use it and you can prove that.

[giansicoli]

Lol you guys are clowns . I agree with the moderator . I used my card on my brothers account over a year ago cause we were better together . I chose to make my own account so I used my own card . How is it illegal to use my card on my own account ? And they have no right to remove my winnings based on no proof . I contacted them and sent them all the necessary info . They will be refunded my account for tomorrow . To suggest that I was doing something wrong by depositing with my own card is plane ignorance . Eagles fan probably had Portland that night and is upset about it lol

[giansicoli]

And I didn’t deposit 800 for a hundred dollar bonus lol I deposited and they automatically gave me the bonus.

[Optional]

Its not normal to take somebody else card. Its in tos and its forbiden. Whatever he did,he broke the rules.
When did i attack you for being bias?
Others might attack you for that,but im not the one. I write my opinion that might be different than yours at the moment,but not calling you names.
Could you quote part where i call you out?

You just got caught up in my hissy fit @ Eaglesfan. For saying this guy was obviously wrong at exactly the wrong moment. I'm glad you are around here and sharing your opinions usually. Sorry for any offense caused.

Lol you guys are clowns . I agree with the moderator . I used my card on my brothers account over a year ago cause we were better together . I chose to make my own account so I used my own card . How is it illegal to use my card on my own account ? And they have no right to remove my winnings based on no proof . I contacted them and sent them all the necessary info . They will be refunded my account for tomorrow . To suggest that I was doing something wrong by depositing with my own card is plane ignorance . Eagles fan probably had Portland that night and is upset about it lol

Does this mean they plan to pay you now?

[giansicoli]

Yes they said they will refund me but will see what happens . They just want to prove it’s my card . I will let you know what happens . Thanks again for the help

[Optional]

Yes they said they will refund me but will see what happens . They just want to prove it’s my card . I will let you know what happens . Thanks again for the help

Good news.

I have no doubt that they would not do that if they thought yours and your brother's accounts had colluded in any way.