neteller closed my account

**joe blow** · 09-03-06, 01:57 PM

That sucks..."Live chat did not want to tell me anything"

Nothing???Just told you to send an e-mail, that's ..scary

Keep us posted

**magnavox** · 09-03-06, 02:04 PM

Originally posted by pjesnik24

Neteller closed my account for some reason today. I have there few thousands dollars. I wrote them an email today to see what is happening as the live chat did not want to tell me anything.
What could be a reason for that? I have there few thousands dollars which I withdrew from Pinnacle few days ago. What will happen to that money? How can I withdraw it? anybody with some experience with that?
And no, I did not do anything illegal, did not open multiple accounts, transfer money to/from friends etc.

They don't take accounts from Serbia. I guess you were just lucky for some time.

**caracalla** · 09-03-06, 02:33 PM

I have arrived 2 years does the same thing. The cause had been because I was entered in my account from a different computer from the usual, distant more than 200 km. They telephoned me and all it was resolved

**pjesnik24** · 09-03-06, 03:16 PM

I am in Italy now so that might be the problem then. And, I am from Bosnia, not Serbia and they take accounts from Bosnia (Sarajevo).
But, they must wire me my money in any case right?

**Santo** · 09-03-06, 03:17 PM

You should always notify them before you travel if you plan to access the account. They automatically lock the account if you access it from a different country than your registration.

They will restore access once they talk to you and ask your security questions. They will *not* wire money until you have restored access to the account, for obvious reasons.

**pjesnik24** · 09-03-06, 03:19 PM

I just received an email from them. You were right caracalla, it is because I am in Italy now and my registered address is in Bosnia.
It is kind of good that they have these security meassures but I think that they should send some automatic email to say that not that I have to worry about my money and thinking why they closed my account!

**diamond** · 09-03-06, 06:25 PM

Originally posted by pjesnik24

I just received an email from them. You were right caracalla, it is because I am in Italy now and my registered address is in Bosnia.
It is kind of good that they have these security meassures but I think that they should send some automatic email to say that not that I have to worry about my money and thinking why they closed my account!

True, same thing happened to me when I moved from one country to another. But yeah, they should notify you, makes you worried.

**Dark Horse** · 09-03-06, 08:59 PM

Originally posted by diamond

True, same thing happened to me when I moved from one country to another. But yeah, they should notify you, makes you worried.

They should offer the ability to leave a message in your account, telling them you will be traveling. That way, they can check that first before hanging you out to dry.

**caracalla** · 09-04-06, 12:49 AM

In effects it is not forbidden to enter from other computer, but it is necessary to inform them before

**JoshW** · 09-04-06, 08:34 AM

With as much money as many of us have in our Neteller accounts, I love seeing when they hedge to the side of extra security. Glad it worked out pjesnik24