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Just a update they are yet to cancel my future wagers and after not allowing me to cashout due to not hitting my rollover which I hit my cashout hasnt even been deducted from my account its stills showing as pending...
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got my first chunk today, right within the 96 hours.
good to hear others getting paid tooComment -
I did it a few hours after the news hit and the pop up when you logged in. So, they were true to their word. Once they called on the phone - things moved along fast. Got the email, and returned it right away.
It did help that I had done a withdrawal in April and a deposit in August but we do not want to miss that phone call!Comment -
Sounds like it's basically 4 full days...Comment -
9/7/20 - I put in the request to clear a small balance that I had with them on Monday evening.
9/8/20 - I realized that the address and phone I had on file with them was out of date so I did a chat to update my phone number, address and ID with them and sent that in via email. It was updated on the site within 3 hours.
9/8/20 - about midnight EST request updated to "Under review"
9/11/20 - 5.09pm - I had a missed call from them
9/11/20 - 5.16pm - Got a "payout on hold" email about 10 mins later asking me to call in to complete verification.
9/11/20 - 6.02pm - I called the number in the email and confirmed my account, the entire call from start to finish including hold time was less than four minutes.
9/11/20 - 6.59pm - Payout verification Email recd.
9/11/20 - 7.50pm - Replied to the email with verification info.
9/11/20 - 8.42pm - Payout verification email and money hit my account.
Only a small payout, but its processed fully now.Last edited by jw; 09-11-20, 08:46 PM.Comment -
Now, I'm told that I am on the list for futures to be cancelled. There is such high demand.... my future may not be cancelled until next week. lol Funny. Um... I guess 5Dimes didn't anticipate having to cancel all of the futures??? But they want you OUT IMMEDIATELY? Right? lol too funny.Comment -
About 2/3rds of my futures have been refunded. It’s an extremely manual process on their end they were refunding them all day. They send an email for each one they cancel. I had a ton (mostly nfl) hopefully the rest are refunded soon but so far all is good.Comment -
Submitted my withdrawal request about 80 hours ago, I just called them to preverify the withdrawal so they don't try calling me on the weekend and I can't answer since at work. The customer service woman said I should get an email with 48hrs and I have to reply to it with my account number/PIN/Bitcoin address. So we'll see how it goes....just glad I don't do future bets on anything and have to be part of that mess.Comment -
Just got paid at the 90 hour mark $7k with BTC. Still have futures that need to be refunded.Comment -
I just had my 3 Presidential election bets refunded. I still have a bunch of NBA futures left, but they could be decided before the deadline.Comment -
Just giving you the heads up... I've done this twice.... calling in advance to speed up the process.... (even the customer rep told me that was a smart thing to do... and thank you for doing it). Unfortunately, either the account never had the notes posted... or it was sent to a different rep.... and then 5D still called to verify. It was a pain in the a$$. So, I stopped calling in advance. 5D isn't consistent.Comment -
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I am so confused how 5Dimes is being given the benefit of a doubt based on all of the proof of them openly stating that they are free rolling players on all open futures markets that are pending.
We so badly need SBR to go to bat for us right now. If it continues to be stated that 5Dimes isn't handling open futures properly by not paying them at market value or letting them ride, the entire issue is completely missed and we are toast.
There's more than a few ways to handle this situation. None of them involves 5Dimes free rolling and stealing from players. That part needs to be made clear.Comment -
5dimes is pathetic.
Have the Celtics to win the Eastern Conference in multiple plays for just under $20,000, some of them as my final leg in a parlay. Won't be able to hedge, and then for the parlays that I have them in that I've already hit every other part of, that entire wager will be "voided" and I'll just get the wager amount back. It's a total sham.Comment -
If you have taken the bet HONOR THE BET. So simple. If 5D wants to leave the American market that is their choice. To just refund people who took Biden at 20-1 odds....yes I did and then more and now wish to give me the wager back? Please man. Not cool.Comment -
I have read like 100 posts in this thread, and I almost can't believe what I am reading. 5dimes is refunding live futures bets which are massively up in equity, but they are not refunding losing bets? So if for all the NBA title bets people placed, they're refunding bets on the 6 teams remaining but keeping all the cash from the bets on the 24 teams that have been eliminated?
Surely they can't do this and expect to stay in business, right?Comment -
Can someone here give me a quick idea on how to become bitcoin exclusive. Also does bitcoin exclusive mean 5Dimes will send the bitcoin withdrawal without charging any fees? I've never used bitcoin to deposit but now will need to use bitcoin to withdrawal.
Thanks for any info .Comment -
This is not hard...relax, wait and get what they decide to give you. Follow the instructions...Comment -
Correct. They are flat out stealing. SBR in their updates isn't even articulating this. Then you have a whole host of people trying to fight for their own open bets that are just going to get refunded - but without 5Dimes stealing money out of the market... and you have a perfect storm for this theft not getting noticed at all.
Doesn't help that all the threads are merged yet there are trolls like 'The General' just constantly telling people to be quiet and deal with it. Nothing being added to the thread by a lot of trolls except to hurt the cause. It is very sad.Comment -
For you guys that got the confirmation email. After you replied and confirmed the wallet is, acct # and pin how long did it take for the payout to be processed? Thanks in advanceComment -
For you guys that got the confirmation email. After you replied and confirmed the wallet id, acct # and pin how long did it take for the payout to be processed? Thanks in advanceComment -
Just as I was about to give up on any back up coming from SBR members, finally, some honorable & common sense opinions are appearing.
Yes, the stench of not paying futures in the only fair and honorable manner, could/would linger on "any" Sportsbooks , maybe forever, if this Book doesn't "Do the right thing?"
How could we ever again deposit our hard earned funds and play with complete worryfree and peace of mind without the possibility of what this Book truly wants to do our funds, and having the same freefall, leading to other Sportsbooks, getting the same idea?
Concerning this single Book right now; her clients have placed wagers, according to their many guidelining rules, rules implemented to not only keep you in line on any or all wagers, but also, make it as tough as possible with those same rules, so, you'll need not worry about too much winning any bets in a consistent manner.
Okay, we agreed and accepted it as fair play.
I know my carefree gambling days will be all over if this Book is allowed this fiasco,along with their corrupted thinking of dismissing all futures as if were a parlay ticket on a horse wager, where the ticket already has 3 winners and all those winners now to be riding on this horse, who is abruptly scratched from his race, because of being found to be lame.
Would the ticket manager now offer you a complete refund as a scratched ticket on this already processed, non-losing ticket?
We don't accept scratched tickets when they have NO LOSERS to be found.
It doesn't work that Mr. Book, and no way in hell would it ever under any similar circumstances!
.We must reject the possible fiascos at 100% before it finds wings, and especially, the same exact words of rejection are needed from all offshore gambling Books, or any and all Sportsbooks connected to USA players.Comment -
Just got my payout Btc. I still have some pending futures only few hundreds though. So main goal was to get the money out first then attack futures stuff. I think I put in the request Tuesday evening.and got it about 11:30am today.
My suggestion to all how to get funds out
- Request payout. Make sure everything is up to date.
- After your payout is under review for 48 hours or so if you don’t receive the call then go ahead and call them and confirm the information (phone confirmation). Then wait for the confirmation email
After you receive the email respond with the correct information. And then go to live chat to double check that they received the email. After that your payout should be processed rather quickly (few hours or more)
They seem to be paying people out. Be kind ...Don’t freak out and take it out on the live chat people as I’m sure this isn’t their fault. It’s a little bit of a hassle but follow what they say and you should get your money. Best of luck guys!Comment -
Easily the most frustrating thing to me throughout this fiasco is the amount of people who seemingly wanted 5Dimes to do the right thing and be held to a certain standard. That for them, sadly in the end only meant that they got paid the money that was currently in their accounts. Totally not looking at or into the issue surrounding people who are stolen from.
Yes, lot's of you are going to receive your money from 5Dimes. Lots of you are also going to get the better side of things with refunds on bets that otherwise would've lost.
The only reason that 5Dimes can do any of this right now is because they have chosen to steal a countless amount of money from players by having markets where they decided to scoop tons of money from players, without paying out any winners.
So enjoy your money, and talk about the issues if you so feel choose, but please recognize that you are being paid with money that was stolen from the rest of the aggregate player pool. Please take the time to understand the issue before singing the praises of 5Dimes for doing the right thing. You are not only taking our stolen money but spitting in our faces and gloating about it in the meantime.Comment -
I'm at 108 hours with no email yet.
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Just spoke with customer support to request my payment be increased to my entire balance. I don't trust 5Dimes. How are they rated so high here on SBR?Comment
. 50k. Going to make my final 3 withdrawals now.
