BetOnline.ag Took Almost $9,600 from me overnight. Shocked.
RESOLVED:
**I have posted this on BMR, Reddit, but wanted to come here to get some more eyes and hopefully some help.**
I have recently been on a very hot streak on BetOnline.ag and have been fortunate enough to accrue an account balance of over $9,600. My last bet was placed the night of 11/4/21, a 2 team parlay of 76ers and Louisiana Lafayette ML. I went to bed with over $9,600 in my account. At 11/5/21, I check my account and there’s $19.60 in my account. No trace of any losses or explanation. I contact support. They say the money was “transferred to the casino.” After more digging they tell me the money was lost. It was not me. No one close to me has any access to my account other than myself which I access on my phone and laptop. So clearly I have been hacked. They make me tell them my internet provider, devices and also change my password. I oblige. The security team did an initial investigation into the matter and somehow did not find any suspicious log in information. After this initial investigation I maintain with 100% certainty that I did not make any bets from last night until the noon login. Currently, a second investigation is being launched and will apparently take 24-48 hours, but I have little faith in their integrity.
I understand that it's impossible to trust me without 100% certainty as many posters of this nature leave out pertinent information. This is not the case with me. As all gamblers have, I've lost fair and square before and would never lie about losing money if I were truly responsible for it. My money was stolen and I am hoping BMR can help me out.
UPDATE 11/6: I reached out to Dave Mason on twitter. He got back to me quickly and said he'd forward my case to higher ups at CS. I didn't hear back from him directly on twitter, but the same CS rep I spoke to previously alleged a 3:37 AM EST (2:37 AM CST) Login on my home wifi, which is simply false. I asked him further about the nature of the casino losses i.e. games played, hands history, and he did not provide to me. Hoping that higher ups will review this case if they haven't already and serve some justice. Attempting to obtain AT&T internet records as we speak, but unsure if I will ultimately be able to obtain hourly logs. If anyone is experienced in this, please let me know.
**I have posted this on BMR, Reddit, but wanted to come here to get some more eyes and hopefully some help.**
I have recently been on a very hot streak on BetOnline.ag and have been fortunate enough to accrue an account balance of over $9,600. My last bet was placed the night of 11/4/21, a 2 team parlay of 76ers and Louisiana Lafayette ML. I went to bed with over $9,600 in my account. At 11/5/21, I check my account and there’s $19.60 in my account. No trace of any losses or explanation. I contact support. They say the money was “transferred to the casino.” After more digging they tell me the money was lost. It was not me. No one close to me has any access to my account other than myself which I access on my phone and laptop. So clearly I have been hacked. They make me tell them my internet provider, devices and also change my password. I oblige. The security team did an initial investigation into the matter and somehow did not find any suspicious log in information. After this initial investigation I maintain with 100% certainty that I did not make any bets from last night until the noon login. Currently, a second investigation is being launched and will apparently take 24-48 hours, but I have little faith in their integrity.
I understand that it's impossible to trust me without 100% certainty as many posters of this nature leave out pertinent information. This is not the case with me. As all gamblers have, I've lost fair and square before and would never lie about losing money if I were truly responsible for it. My money was stolen and I am hoping BMR can help me out.
UPDATE 11/6: I reached out to Dave Mason on twitter. He got back to me quickly and said he'd forward my case to higher ups at CS. I didn't hear back from him directly on twitter, but the same CS rep I spoke to previously alleged a 3:37 AM EST (2:37 AM CST) Login on my home wifi, which is simply false. I asked him further about the nature of the casino losses i.e. games played, hands history, and he did not provide to me. Hoping that higher ups will review this case if they haven't already and serve some justice. Attempting to obtain AT&T internet records as we speak, but unsure if I will ultimately be able to obtain hourly logs. If anyone is experienced in this, please let me know.
