Hi Sota and Raiders,
I was after some reassurance and asked the customer services people for my account manager who was someone called Andre, and I mentioned to him that I might go to sportsbookreview with my concerns. He said payouts werent really his dept, and mentioned George and someone I think was called Richard, who he would get to phone me within the hour.
The call didnt come, and I phoned back and spoke to Richard, who said it would be in my account the following Friday (this was Monday, and I had first requested the money on the Tuesday before that).
Within 24 hours of speaking to Richard, the money dissapeared from my account balance (at last), and athough I didnt get it on Friday, it was in my account on the following Monday. Much to my relief. It was stressful. Betting is stressful enough without worrying that you may not get any winnings you may be fortunate enough to make.
I personally believe mentioning sportsbookreview helped, but thats just my opinion.
The payout was by bankwire. I was told by Andre that Royal have never not paid anyone, but I just cant understand the delay? I would never use them again.
I hope you get your money Sota, and like me, we never use badly rated sportsbooks again.
I was after some reassurance and asked the customer services people for my account manager who was someone called Andre, and I mentioned to him that I might go to sportsbookreview with my concerns. He said payouts werent really his dept, and mentioned George and someone I think was called Richard, who he would get to phone me within the hour.
The call didnt come, and I phoned back and spoke to Richard, who said it would be in my account the following Friday (this was Monday, and I had first requested the money on the Tuesday before that).
Within 24 hours of speaking to Richard, the money dissapeared from my account balance (at last), and athough I didnt get it on Friday, it was in my account on the following Monday. Much to my relief. It was stressful. Betting is stressful enough without worrying that you may not get any winnings you may be fortunate enough to make.
I personally believe mentioning sportsbookreview helped, but thats just my opinion.
The payout was by bankwire. I was told by Andre that Royal have never not paid anyone, but I just cant understand the delay? I would never use them again.
I hope you get your money Sota, and like me, we never use badly rated sportsbooks again.