I have searched goggle for people with problems like this and it brought me here.
On October 8th I joined Bovada after playing poker on America’scardRoom and reading in the chat Of the table that Bovada has really soft games , much easier and softer than AmericasCardRoom . The table chat continued mentioning about a wider variation of sports and live sports betting then americas card room . With these factors I decided to open a Bovada account . October 8th I opened an account and I continued and deposited VIA bitcoin for $90 . The first game I played was not as I suspected graphics were not the best and controls were more different than I was used too. I felt i couldnt get used to the horrible graphics. I ended up winning my first game ($25 Omaha heads up sng) I then went to a 1/2 Omaha heads up cash game and won a few hundreds can’t remember the exact number but left with maybe 4-$500.. I then left and went to 2/5 Omaha heads up cash game and went in a absolute luck streak heater . I won one session around 1000ish left the table and re-sat another 2/5 heads up table with 500 and left the 2/5 session with around $2500 total. I then went on to play a $210 heads up sng that I proceeded to lose . I then went to open 4 more tables all at once . With a total of $1500 on the four tables . And on the side I bet two live basketball games for $300 each winning one and losing one . On the cash games I ended up losing another around $300 . After these poker games and basketball games I cleared my rollover for deposit and cashed out leaving around $200 in the account . One day later I get a email saying “suspicious activity” and account was locked and they asked for bank statement and ID which I sent in INSTANTLY . Two days later they asked for a phone call and this is where it got horrible . I was accused of “chip transferring” which was the most ridiculous claim, Bovada runs a anonymous software where you can’t see who your opponents are or is and their cash games are randomly sat with other people . I registered for cash games and played whoever they sat me with every single time . And with the views of my hand histories it will prove that there was no such foul play . I lost a few 1k pots and won a few 1k pots . I lost a few all ins and won more all ins than I lost . I have social anxiety and have a hard time talking at times so on the phone call this man asked me questions that I answered, I have never been accused of cheating so this was hard for me to deal with but I knew I didn’t do nothing wrong it’s just my anxiety gave me a hard time talking . He then said I was muting the call and getting fed answers and I told him no there was nobody . The only person in the room was my 3 year old nephew , and my dog in the room and offered to video chat to prove it . He then yelled at me saying he would later have his assessment and their decision later that day which was on Friday . It now Monday with no word since . My cash out of $2300 was canceled and my account was banned .
I have provided everything they have asked for as soon as they asked.
I have called as soon as they asked me to call.
Is this usual that i get ignored for 4-5 days ?
On October 8th I joined Bovada after playing poker on America’scardRoom and reading in the chat Of the table that Bovada has really soft games , much easier and softer than AmericasCardRoom . The table chat continued mentioning about a wider variation of sports and live sports betting then americas card room . With these factors I decided to open a Bovada account . October 8th I opened an account and I continued and deposited VIA bitcoin for $90 . The first game I played was not as I suspected graphics were not the best and controls were more different than I was used too. I felt i couldnt get used to the horrible graphics. I ended up winning my first game ($25 Omaha heads up sng) I then went to a 1/2 Omaha heads up cash game and won a few hundreds can’t remember the exact number but left with maybe 4-$500.. I then left and went to 2/5 Omaha heads up cash game and went in a absolute luck streak heater . I won one session around 1000ish left the table and re-sat another 2/5 heads up table with 500 and left the 2/5 session with around $2500 total. I then went on to play a $210 heads up sng that I proceeded to lose . I then went to open 4 more tables all at once . With a total of $1500 on the four tables . And on the side I bet two live basketball games for $300 each winning one and losing one . On the cash games I ended up losing another around $300 . After these poker games and basketball games I cleared my rollover for deposit and cashed out leaving around $200 in the account . One day later I get a email saying “suspicious activity” and account was locked and they asked for bank statement and ID which I sent in INSTANTLY . Two days later they asked for a phone call and this is where it got horrible . I was accused of “chip transferring” which was the most ridiculous claim, Bovada runs a anonymous software where you can’t see who your opponents are or is and their cash games are randomly sat with other people . I registered for cash games and played whoever they sat me with every single time . And with the views of my hand histories it will prove that there was no such foul play . I lost a few 1k pots and won a few 1k pots . I lost a few all ins and won more all ins than I lost . I have social anxiety and have a hard time talking at times so on the phone call this man asked me questions that I answered, I have never been accused of cheating so this was hard for me to deal with but I knew I didn’t do nothing wrong it’s just my anxiety gave me a hard time talking . He then said I was muting the call and getting fed answers and I told him no there was nobody . The only person in the room was my 3 year old nephew , and my dog in the room and offered to video chat to prove it . He then yelled at me saying he would later have his assessment and their decision later that day which was on Friday . It now Monday with no word since . My cash out of $2300 was canceled and my account was banned .
I have provided everything they have asked for as soon as they asked.
I have called as soon as they asked me to call.
Is this usual that i get ignored for 4-5 days ?