Trouble accessing SBR's websites

[Ganchrow]

There have been several reports of users unable to access the SBR and Bookmaker sites from certain IP addresses.

While we're still not 100% certain of the cause, we're thinking that this may well something to do with network configuration issues at Digital Solutions, the hosting provider for both SBR and Bookmaker.

I'll ask that anyone experiencing these problems please e-mail cs@<a href="http://www.sbrodds.com/"...rodds.com/</a> both the relevant IP address and the results of a traceroute to an unresponsive SBR site (sbrforum.com, sportsbookreview.com, http://www.sbrodds.com/, sbr.tv, etc.) from the impacted computer.


To perform a traceroute under Windows:

• Click "Start" on the Windows Desktop, then "Run".
• In the prompt which appears, enter "command" (or "cmd" under earlier versions of Windows NT) and click on "OK".
• At the command prompt, enter the following command exactly as it appears here (if sbrforum.com isn't giving you problems you should replace it with whatever SBR site is):
  tracert sbrforum.com >> c:\trace.txt
• Locate "trace.txt", which should appear in your C: directory (main directory of your hard drive).
• E-mail the file to cs@<a href="http://www.sbrodds.com/"...rodds.com/</a>

To perform a trace route output on a Linux/UNIX shell:

• Open up a new shell window.
• Execute the following command from the shell exactly as it appears here (if sbrforum.com isn't giving you problems you should replace it with whatever SBR site is):
  traceroute sbrforum.com >> ~/trace.txt
• Locate "trace.txt" , which should appear either on your desktop or within your user directory.
• E-mail the file to cs@<a href="http://www.sbrodds.com/"...rodds.com/</a>

To perform a trace route output on a Mac:

• Open a terminal application in /Applications/Utilities/Terminal.app
• Execute the following command exactly as it appears here (if sbrforum.com isn't giving you problems you should replace it with whatever SBR site is):
  traceroute sbrforum.com > ~/trace-output.txt ; open ~/trace-output.txt
• txt file with traceroute results will open in your default text editor.
• Copy the contents into an e-mail and send cs@<a href="http://www.sbrodds.com/"...rodds.com/</a>

[durito]

email sent.

Thank you!

[RogueJuror]

Same problem I've had since a long time ago.

[durito]

All sites working now.

[Crayzee]

i had a problem with sbr awhile ago
now i have a problem with bookmaker
i have to go to the old site to use them

[onlooker]

I had a problem with accessing the sites on my phone, but got with Ivan, and things got cleared up yesterday around 4pm PST.

Thanks again Ivan and his IT team.

[JoshW]

I was down Friday and some of Saturday, but everything is working great now.

[Ganchrow]

Our hosting provider has informed us that they've repaired this issue.

If anyone's still experiencing difficulties, please e-mail our help desk at cs@sbrmarketing.com.

[Dark Horse]

Clicking on the SBR contest pages gets me this page today:

Server Error in '/WebSite' Application.
The transaction log for database 'sbrcontestssecurityv1' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: The transaction log for database 'sbrcontestssecurityv1' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[SqlException (0x80131904): The transaction log for database 'sbrcontestssecurityv1' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases]
System.Data.SqlClient.SqlConnection.OnEr ror(SqlException exception, Boolean breakConnection) +925466
System.Data.SqlClient.SqlInternalConnect ion.OnError(SqlException exception, Boolean breakConnection) +800118
System.Data.SqlClient.TdsParser.ThrowExc eptionAndWarning(TdsParserStateObject stateObj) +186
System.Data.SqlClient.TdsParser.Run(RunB ehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) +1932
System.Data.SqlClient.SqlDataReader.Cons umeMetaData() +31
System.Data.SqlClient.SqlDataReader.get_ MetaData() +62
System.Data.SqlClient.SqlCommand.FinishE xecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) +297
System.Data.SqlClient.SqlCommand.RunExec uteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) +1005
System.Data.SqlClient.SqlCommand.RunExec uteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) +132
System.Data.SqlClient.SqlCommand.RunExec uteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) +32
System.Data.SqlClient.SqlCommand.Execute Reader(CommandBehavior behavior, String method) +122
System.Data.SqlClient.SqlCommand.Execute Reader(CommandBehavior behavior) +62
System.Web.UI.WebControls.WebParts.SqlPe rsonalizationProvider.LoadPersonalizatio nBlob(SqlConnection connection, String path, String userName) +463
System.Web.UI.WebControls.WebParts.SqlPe rsonalizationProvider.LoadPersonalizatio nBlobs(WebPartManager webPartManager, String path, String userName, Byte[]& sharedDataBlob, Byte[]& userDataBlob) +195
System.Web.UI.WebControls.WebParts.Perso nalizationProvider.LoadPersonalizationSt ate(WebPartManager webPartManager, Boolean ignoreCurrentUser) +95
System.Web.UI.WebControls.WebParts.WebPa rtPersonalization.Load() +105
System.Web.UI.WebControls.WebParts.WebPa rtManager.OnInit(EventArgs e) +497
System.Web.UI.Control.InitRecursive(Cont rol namingContainer) +321
System.Web.UI.Control.InitRecursive(Cont rol namingContainer) +198
System.Web.UI.Control.InitRecursive(Cont rol namingContainer) +198
System.Web.UI.Control.InitRecursive(Cont rol namingContainer) +198
System.Web.UI.Page.ProcessRequestMain(Bo olean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +834

[IvanC]

Yes, we were aware of this issue, the network administrator was running tests on the data base, and there was a small scheduled maintenance in the server, this is done sporadically to make the site faster.

Ad stated on a different post, if you ever experience this problem, you can contact:

cs@sbrmarketing.com

You can also just try again a few minutes afterward, usually it takes just 10 to 20 minutes to complete the maintenance to the server.

Best regards, Ivan C.
System operator.