Hey guys,
Hope somebody, anybody with more knowledge that myself can help me out. I admit, I did the foolish thing of signing up for a BetUS account without first researching and finding this site. I decided I would get out and go to another, more reputable Sportsbook. But I think I'm being screwed, which I worried about after reading everyone's poor reviews of Betus...
On 1/23/09 I deposited $355 into my account, and they said I was eligible for a 100% bonus of another $355. I was rattled off a bunch of conditions and as I understood them, in order to withdraw that $355, I had to generate $4,260 worth activity through straight bets, teasers, etc. and I couldn't take that amount out until 60 days from the time of the deposit. I figured all was fine, didn't care much about the additional $355, since I figured I wouldn't be able to generate $4,260 with it in the long run. All I cared about was my initial deposit of $355 and what I would win from that.
From 1/23 until now 2/2, I bet on a few games, but mostly was in the Casino. I grew my account from $1,600 (on 1/23 after the $355 deposit) to $10K now. Only $216 of that profit came from the Sportbook and the rest was out of the Casino. The $355 freeplay couldn't be played in the Casino and I lost it all on the UFC fights this past Saturday.
So I call today to ask for a payout. Had to confirm my identity with credit card info, driver's license, and another form. They received my docs and everything was confirmed. I asked about scheduling a payout and the rep said I was inelligible because I didn't meet the requirements of that 100% bonus! He said that the $4,260 worth of activity had to be generated from BOTH my initial deposit AND the bonus! So despite losing all of the $355 bonus, I still couldn't withdraw anything I had won fairly from my initial deposit! Then I asked about the fact that I had won over $8K in the Casino with my initial deposit and he told me that activity generated from the Casino didn't count towards that $4,260!
I told him I was misled and wasn't explicitly explained all the conditions of the bonus, otherwise I would've never accepted it - especially since it handcuffed my initial deposit and it's subsequent winnings! He gave me the name and extension of the rep who gave me the bonus and said that I should talk to her and Betus could review the tapes to ensure what conditions were conveyed to me during the call. At this point, I can't remember verbatum of what she rattled off to me, but I know my overall impression was not THIS.
Lastly, he said that I could still walk off with $6K if I just laid a $4K bet in the Sportsbook now with my winnings. It would satisfy the activity clause of the bonus, but I would still have to wait till March 23 to take it out. I never bet sports that big - $4K, but now it looks like they muscled me into not having a choice about this.
I should have come to this site before opening up an account - foolish of me not to. But now, does anyone have any suggestions for me before I call BetUS back tomorrow to plead my case and listen to their recording of my call? Not sure if SBR has any power in a situation like this, but even knowledge about such a situation might help me in getting my money out.
Thanks in advance to anyone who has listened thus far and is willing to give me some advice.
Aloha,
Tehotu
Hope somebody, anybody with more knowledge that myself can help me out. I admit, I did the foolish thing of signing up for a BetUS account without first researching and finding this site. I decided I would get out and go to another, more reputable Sportsbook. But I think I'm being screwed, which I worried about after reading everyone's poor reviews of Betus...
On 1/23/09 I deposited $355 into my account, and they said I was eligible for a 100% bonus of another $355. I was rattled off a bunch of conditions and as I understood them, in order to withdraw that $355, I had to generate $4,260 worth activity through straight bets, teasers, etc. and I couldn't take that amount out until 60 days from the time of the deposit. I figured all was fine, didn't care much about the additional $355, since I figured I wouldn't be able to generate $4,260 with it in the long run. All I cared about was my initial deposit of $355 and what I would win from that.
From 1/23 until now 2/2, I bet on a few games, but mostly was in the Casino. I grew my account from $1,600 (on 1/23 after the $355 deposit) to $10K now. Only $216 of that profit came from the Sportbook and the rest was out of the Casino. The $355 freeplay couldn't be played in the Casino and I lost it all on the UFC fights this past Saturday.
So I call today to ask for a payout. Had to confirm my identity with credit card info, driver's license, and another form. They received my docs and everything was confirmed. I asked about scheduling a payout and the rep said I was inelligible because I didn't meet the requirements of that 100% bonus! He said that the $4,260 worth of activity had to be generated from BOTH my initial deposit AND the bonus! So despite losing all of the $355 bonus, I still couldn't withdraw anything I had won fairly from my initial deposit! Then I asked about the fact that I had won over $8K in the Casino with my initial deposit and he told me that activity generated from the Casino didn't count towards that $4,260!
I told him I was misled and wasn't explicitly explained all the conditions of the bonus, otherwise I would've never accepted it - especially since it handcuffed my initial deposit and it's subsequent winnings! He gave me the name and extension of the rep who gave me the bonus and said that I should talk to her and Betus could review the tapes to ensure what conditions were conveyed to me during the call. At this point, I can't remember verbatum of what she rattled off to me, but I know my overall impression was not THIS.
Lastly, he said that I could still walk off with $6K if I just laid a $4K bet in the Sportsbook now with my winnings. It would satisfy the activity clause of the bonus, but I would still have to wait till March 23 to take it out. I never bet sports that big - $4K, but now it looks like they muscled me into not having a choice about this.
I should have come to this site before opening up an account - foolish of me not to. But now, does anyone have any suggestions for me before I call BetUS back tomorrow to plead my case and listen to their recording of my call? Not sure if SBR has any power in a situation like this, but even knowledge about such a situation might help me in getting my money out.
Thanks in advance to anyone who has listened thus far and is willing to give me some advice.
Aloha,
Tehotu