Marathonbet.co.uk PLEASE HELP!

**Optional** · 10-07-14, 01:34 PM

Hi,

Did you buy a paper Paysafe voucher or purchase it online?

**SbrTassos** · 10-07-14, 01:58 PM

I bought it from UK local stores

**Optional** · 10-07-14, 02:28 PM

Please submit a complaint form and we will try to help you out: http://www.sportsbookreview.com/sportsbook-complaint/

**tiagmath** · 10-08-14, 01:10 AM

Bookies can do what they want !!

This is the kind of attitude of the bookies I am afraid, they can do what they want when they have your money !

I am still looking for good bookmakers but it is a jungle ! And problem is that it is difficult to work with the good ones like Bet365, Pinnacle, Sbobet, same things with exchangers like Betfair (big commission!)

**Baiko** · 10-10-14, 02:55 AM

Judging by the way you write, you seem like a professional writer.?;;-

**Martinr** · 10-10-14, 03:24 AM

Originally posted by Baiko

Judging by the way you write, you seem like a professional writer.?;;-

Judging by your apparent need for sarcasm with your very first post, you seem like a wanker .?;;-

**jjgold** · 10-10-14, 05:40 AM

Let's see if there's more to the story because marathon resolves complaints quickly

**SbrTassos** · 10-10-14, 08:00 AM

No news at the moment.I am still waiting

**dance1959** · 10-10-14, 12:45 PM

Marathon is A+++

**jjgold** · 10-11-14, 12:23 PM

any updates?

**SbrTassos** · 10-11-14, 12:55 PM

The only update i have is from Marathonbet.co.uk that my account is blocked and is under investigation

When i have more news i will post them. Maybe have to wait a year but i will take my money back for sure.They cannot steal my money when i am legal.

**SBR Forum** · 10-11-14, 01:21 PM

SBR's Marathonbet management contact is taking a look.

**SBR Forum** · 10-13-14, 08:48 AM

The player has been unable to verify his address to Marathonbet's satisfaction. We understand he has written the AGCC for their opinion. Unfortunately there's really no way to advance this one unless the documents are provided or the AGCC agrees his address has been sufficiently established.

**SbrTassos** · 10-13-14, 10:16 AM

Sorry what do you mean "The player has been unable to verify his address to Marathonbet's satisfaction".

I have sent them a bank statement as they ask. An official bank statement from Natwest bank.
I can post hear my documents with my private data hidden and the users and people can vote if these are the document that Marathonbet asks or not.

**jjgold** · 10-13-14, 12:44 PM

Bank Statements do not verify addresses Son

**dance1959** · 10-13-14, 12:54 PM

Maybe this guy is illegal in whatever country he is now.

**horja1** · 10-13-14, 01:20 PM

Originally posted by jjgold

Bank Statements do not verify addresses Son

really? so why are most book requesting utility bills and/or bank statements as proof of address?

**SbrTassos** · 10-13-14, 02:00 PM

Originally posted by jjgold

Bank Statements do not verify addresses Son

Bank Statement verify country in UK .Moreover Marathonbet ask a bank statement to verify address.

Originally posted by dance1959

Maybe this guy is illegal in whatever country he is now.

We try to find a solution.Can you please do not spam?

**bilbaobaggins** · 10-13-14, 06:40 PM

If you really are a student you should have a council tax exempt certificate

**pellumb341** · 10-14-14, 04:28 AM

Originally posted by jjgold

Bank Statements do not verify addresses Son

hahahahhahahahahhahahahahahah , do you even live in this world ?? All bookies accept bank statement as proof of address

**jjgold** · 10-14-14, 06:03 AM

Bank statements can be manipulated very very easily

A utility bill is a little better

Easiest way to verify is when books send a letter out with the code on it

**SbrTassos** · 10-14-14, 12:49 PM

Originally posted by bilbaobaggins

If you really are a student you should have a council tax exempt certificate

Thank you man.I asked my Dorms to give me any paper of council tax but they said to me they do not have any paper.Now i will ask this paper you suggest me. Really helpful information.

I have proved them that i am a student.I have send them universities papers and ID of university. Believe me the only thing i have not send is a DNA proof.

**jjgold** · 10-15-14, 05:49 AM

Always seem students get into trouble at sports books I wonder why???

**superhans** · 10-15-14, 05:59 AM

Originally posted by jjgold

Always seem students get into trouble at sports books I wonder why???

If staying in dorms, they will have the same address and possibly the same IP as other users (if registered)

Book thinks op is multi accounting

**dance1959** · 10-15-14, 05:13 PM

Originally posted by SbrTassos

Bank Statement verify country in UK .Moreover Marathonbet ask a bank statement to verify address.

We try to find a solution.Can you please do not spam?

As I said,you are not far away from illegal in the book eyes. You should first contact them and explain your situation. Whenever i travel out of my country i contact specific book customer service and explain where ill be next 5-10-20 days.

**SbrTassos** · 10-15-14, 07:56 PM

I understand you but i do not care about book eyes.I care about law. I am legal as an EU citizen,i am legal in United Kingdom,i have sent them my proof of address and my ID + universities papers so the fact that i still wait is a SCANDAL. Moreover i have not bet and won something or arbing and i try to take money from them . I just want my pounds that i deposit from Paysafe and i will not bet again to them.If they agree to deposit back my pounds ,i do not care about them. Be sure if i asked to identify without a deposit,now everything would be ok.

**superhans** · 10-16-14, 02:57 AM

Ask them if they will accept a notarized document. Costs like £5-£10 from the post office

**jjgold** · 10-16-14, 05:31 AM

I don't think marathon is going to stiff you if credentials are legitimate

**SbrTassos** · 10-17-14, 03:32 PM

They do not ask anymore documents.They just answer

Thank you for choosing Marathonbet.

Your Marathonbet account was recently blocked whilst we have been conducting a routine review. This review is still ongoing.

I think it is like revenge for my complaints.

**SBR Forum** · 10-17-14, 03:34 PM

SbrTassos,

No, it's just standard KYC. A lot of times players think the process is unusual, but you should be able to verify your address as needed. I understand you've sent them documents, those documents were not up to par with what they are looking for. Posting about it won't make the problem go away. You know the steps to take.

**SbrTassos** · 10-17-14, 04:08 PM

Originally posted by SBR Forum

those documents were not up to par with what they are looking for. Posting about it won't make the problem go away. You know the steps to take.

I have sent them a new bank statement from Natwest as they ask and it is what they asked for. I am not know the steps. Can you tell me please.Because i have sent ID and bank statements so i do not know what else to do.

Thank you for opening an account with Marathonbet and for the documentation you have provided.
In order for us to complete the verification of your account, please send us a copy of one additional document to help us verify your age.
This could be any one of the following:
* A page from your internal/international passport with your photo
* Driver’s licence
* Official Birth certificate
* Military registration card
Please also provide us with a copy of one more document, verifying your address.
This could be any one of the following:
* Pages from your internal passport with your official residential registration and your photograph
* Any official document showing your address (issued within the last 3 months) such as a utility bill, council tax bill or insurance policy.
* Bank account statement with your address shown (issued within the last 3 months) or a bank card agreement
Please send us scanned copies or photos of the documents in the following formats: PDF/PNG/BMP or JPEG (clear, full size and if possible – in colour) to the following email address:

They have ALREADY above documents. I cannot understand why you still support them.

Here is my Natwest Bankstatement

**SbrTassos** · 10-20-14, 10:49 AM

Maybe we will find a solution,with giving my money back.

**Winpro** · 10-21-14, 09:03 AM

"Bank account statement with your address shown (issued within the last 3 months) or a bank card agreement"

I don't see where the address is shown on your Natwest Bankstatement screenshot.

**stratoskar** · 10-21-14, 09:35 AM

Originally posted by Winpro

"Bank account statement with your address shown (issued within the last 3 months) or a bank card agreement"

I don't see where the address is shown on your Natwest Bankstatement screenshot.

Should be under ''your details'', tassos just erased sensitive info.
Im possitive you will get paid Tassos, give them some time and whatever documents they ask for.
From what i understand they accepted your bank statement but ask for one additional proof of address.