PINNACLE, do you know what technical service means ???

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  • benji2501
    SBR High Roller
    • 12-11-11
    • 233

    #1
    PINNACLE, do you know what technical service means ???
    I'm fed up with these hundreds of deconnexions per day on Pinnacle !!! How possible is it that such a book offers such a bad technical service?? Even on the worst bookmakers that exist technical departments work better than Pinnacle's one ! Deconnexions and deconnexions again, every day, and they don't do anything to fix that issue ! I would even say that problem is worst and worst ! There's a day one should think of downgrading Pinnacle: ok they offer great odds and transactions are very quick with Pinnacle, but there always are technical issues on their website, and their live betting offers are among the poorest of the bookmakers (how many times did they announce a match available for live betting...and finally no live betting...). So, to sum up, wake up Pinnacle and stop these parmanents deconnexions !!!
  • chilidog
    SBR Posting Legend
    • 04-05-09
    • 10305

    #2
    I wish Pinny had better live betting, they're pretty bad with it, but I never have any of these disconnection issues you're talking about.
    Comment
    • dealer wins
      SBR Wise Guy
      • 02-03-09
      • 816

      #3
      They do have more site issues than most books. And why do they insist on logging you off after an hour. If I want to log off, I will press LOG OFF ffs drives me mad!
      Comment
      • jim
        SBR Sharp
        • 11-30-06
        • 474

        #4
        my pph logs me off after 10 minutes, so pinnacle's no traffic logoff is not a problem.

        there are numerous ''stalls'' at the site, out of the blue, but they are generally rectified in a minute or two.

        still can't think of a better site.
        Comment
        • SBR Forum
          Administrator
          • 12-02-06
          • 4559

          #5
          Originally posted by benji2501
          I'm fed up with these hundreds of deconnexions per day on Pinnacle !!! How possible is it that such a book offers such a bad technical service?? Even on the worst bookmakers that exist technical departments work better than Pinnacle's one ! Deconnexions and deconnexions again, every day, and they don't do anything to fix that issue ! I would even say that problem is worst and worst ! There's a day one should think of downgrading Pinnacle: ok they offer great odds and transactions are very quick with Pinnacle, but there always are technical issues on their website, and their live betting offers are among the poorest of the bookmakers (how many times did they announce a match available for live betting...and finally no live betting...). So, to sum up, wake up Pinnacle and stop these parmanents deconnexions !!!
          Thanks for your feedback on Pinnacle Sports. What happens when you experience a disconnection - a log-out, white page, etc?
          Comment
          • hinkel
            Restricted User
            • 05-13-15
            • 85

            #6
            Originally posted by SBR Forum
            Thanks for your feedback on Pinnacle Sports. What happens when you experience a disconnection - a log-out, white page, etc?
            exactl that
            Comment
            • benji2501
              SBR High Roller
              • 12-11-11
              • 233

              #7
              yes that's it, log-out, white page with most often that message in the top left hand corner: "not found (error to origin)". But i doubt their technical dept can do something to fix it, the weakest technical dept i've ever experienced !
              Comment
              • dealer wins
                SBR Wise Guy
                • 02-03-09
                • 816

                #8
                I get many "not found - error to login in" errors every week.

                But since today they log you out after 30 minutes, which is going to drive me mad. 2 hours should be the MINIMUM, and I would prefer 12 hours please Pinnacle!
                Comment
                • benji2501
                  SBR High Roller
                  • 12-11-11
                  • 233

                  #9
                  Do you mean that's not technical issue and Pinnacle voluntary logs customers out after 30 minutes???
                  Comment
                  • larco15
                    SBR Sharp
                    • 12-06-09
                    • 329

                    #10
                    12/16/2015
                    11:10 AM
                    All wagering has been temporarily suspended. Sorry for the inconvenience.
                    Comment
                    • benji2501
                      SBR High Roller
                      • 12-11-11
                      • 233

                      #11
                      indeed, another one technical issue that unfortunately too often occurs, and that can make one lose much money (when one needs to place a bet shortly and suddenly discovers wagering is temporarely impossible!). PInnacle...as always...
                      Comment
                      • hinkel
                        Restricted User
                        • 05-13-15
                        • 85

                        #12
                        now it is fixed (forced log out) but the error Messages (a white Page) isn`t fixed. Probem is existing for months
                        Last edited by hinkel; 12-18-15, 03:57 AM.
                        Comment
                        • jjgold
                          SBR Aristocracy
                          • 07-20-05
                          • 388189

                          #13
                          They are not a big operation any longer

                          Small work force also

                          Still an A+ book though
                          Comment
                          • PassTheDutchie
                            SBR Hustler
                            • 02-05-13
                            • 66

                            #14
                            Originally posted by jjgold
                            They are not a big operation any longer

                            Small work force also
                            That is funny jj.

                            maybe define what you refer to when you talk about operation: staff, office locations, handle, etc?

                            same for small workforce, not sure what you think is small.
                            Last edited by PassTheDutchie; 12-19-15, 09:06 PM. Reason: exclamation mark changed for question mark
                            Comment
                            • jjgold
                              SBR Aristocracy
                              • 07-20-05
                              • 388189

                              #15
                              Originally posted by PassTheDutchie
                              That is funny jj.

                              maybe define what you refer to when you talk about operation: staff, office locations, handle, etc?

                              same for small workforce, not sure what you think is small.

                              They banned many countries so volume way down

                              Spreads not as tight either..when a $500 bet can move a pinny line you know the massive volume is just not there like it use to be
                              Comment
                              • PassTheDutchie
                                SBR Hustler
                                • 02-05-13
                                • 66

                                #16
                                Originally posted by jjgold
                                They banned many countries so volume way down

                                Spreads not as tight either..when a $500 bet can move a pinny line you know the massive volume is just not there like it use to be
                                Most countries they give up on, is not worth their trouble. Uk being the exception.

                                now ur talking mayor us sports, that is not where their growth is.

                                Also, if you know how their line movement system works, than you know the amount it self does not mean that much. It's the amount in relation to the max wager in relation to how your account is ranked.
                                Comment
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