betus closed my account after 1 losing bet and stole 30$

**Bill Dozer** · 02-29-16, 09:57 PM

It sounds like they are saying its still on the way. Tomorrow is day 6 so lets see what happens in next few days then write to help@sportsbookreview.com so we can inquire on your behalf.

**BuckyOne** · 02-29-16, 10:14 PM

What a kick in the nuts! How long have you played there? Any other variables - issues int he past?

**Hareeba!** · 03-01-16, 02:33 AM

A single $70 bet is sufficient for them to classify you as "non-recreational"?
FFS!!!
They just must have more information on you than that?

**Optional** · 03-01-16, 04:32 AM

Originally posted by Hareeba!

A single $70 bet is sufficient for them to classify you as "non-recreational"?
FFS!!!
They just must have more information on you than that?

Agree. Maybe from a related book he has used.

**dpeti** · 03-01-16, 03:31 PM

I registered my account 2007 but i placed my 1st bet only this month.

1st email was this: (not that one i shared in 1st post, sorry )

"It is imperative that we get to speak to you over the phone regarding your recent deposit attempt. "

then i answered that i wont make internatinal calls and some other thoughts
- I can give all necesserly data in email or skype
- They can call me if they want
- I asked some question ( what if i have no phone, dump etc)
- said that i hope they know the forum called SBR (if there is any other probem ... )

I sent an emai after i opened this topic with the topic link ( and in the last but one email i gave them 8 hours to complete my withdrawal before i open a new topic here)

**SBR Forum** · 03-01-16, 03:36 PM

BetUS actively discusses issues with SBR. Let us know if you'd like us to write BetUS on your behalf.

**Hareeba!** · 03-01-16, 03:50 PM

You open an account and wait NINE YEARS before attempting to use it?

This story just gets stranger and stranger!

**dpeti** · 03-01-16, 04:19 PM

Originally posted by Hareeba!

You open an account and wait NINE YEARS before attempting to use it?

This story just gets stranger and stranger!

I am from Europe at that time there was no skrill/neteller deposit option at US style bookmakers, and in lot of case there was nothing on their page about banking so you have open account to figure it out. (They do not answer to emails , i have recently written to at least 6 bookmakers and only 3 replied on my banking questions)

**dpeti** · 03-01-16, 04:20 PM

Originally posted by SBR Forum

BetUS actively discusses issues with SBR. Let us know if you'd like us to write BetUS on your behalf.

I/We can wait another 2 days.

Thx

**jjgold** · 03-01-16, 04:20 PM

Betus not screwing anyone over a little amount

They have been around forever

**Pinocchio** · 03-01-16, 05:09 PM

Originally posted by Hareeba!

You open an account and wait NINE YEARS before attempting to use it?

This story just gets stranger and stranger!

How is that strange? There are hundreds of bookies out there. I personally have opened accounts where I haven't followed up with a deposit... I might one day do it, if there is a good promo, or if I get booted where I usually play, but if not, no need to. What wrongdoing does that imply in your opinion anyway?

**Hareeba!** · 03-01-16, 05:15 PM

Originally posted by Pinocchio

How is that strange? There are hundreds of bookies out there. I personally have opened accounts where I haven't followed up with a deposit... I might one day do it, if there is a good promo, or if I get booted where I usually play, but if not, no need to. What wrongdoing does that imply in your opinion anyway?

I can't imagine any "wrongdoing" which it implies. Just that it does seem rather extraordinary.
I've never been inclined to open an account purely on spec.
I see that the OP has now posted a reasonable explanation.

**jjgold** · 03-01-16, 05:38 PM

most cases 25% of story by poster is LEFT OUT

**SBR Forum** · 03-04-16, 04:30 PM

The OP at the moment is unable to access a telephone to speak with BetUS regarding her account. It's a simple matter of KYC compliance at this point.

**dpeti** · 03-04-16, 07:42 PM

My last email to sbr :

I gave them my phone number but they did not call me

As you can see i am not too good in english

i can read and i can write in english but i am not good at listening and speaking in english

I sent them that my telepone subspriction is not allowed me to make me internatinal calls

i sent them that i can share every information that they want in email or skype

So what ?

When i registered 10 years ago there was no phone number in there registartion form.

So what they want to ask me on phone?

As you can see I asked them what if i am dumb .....

**Optional** · 03-04-16, 07:49 PM

"I cant make internatinal calls, i have no such service subscription."

Skype provide an easy to use service you can fund with just a few bucks and make the call.

**jjgold** · 03-04-16, 07:54 PM

Son you understand perfect English

**zizoudane10** · 03-04-16, 07:54 PM

Originally posted by Optional

"I cant make internatinal calls, i have no such service subscription."

Skype provide an easy to use service you can fund with just a few bucks and make the call.

Even if it is 3 cents...
This is bullshit.
I think there might be more to this.
But IF it is true, it is bullshit. I never got this "phone us" shit, EVER. Sorry.

**dpeti** · 03-04-16, 08:01 PM

betus promised me 3 times that they started my payout (you can see in their emails : "Your Skrill withdrawal went to "paid" on the 22nd of February" )

but they told lies all way along

**zizoudane10** · 03-04-16, 08:05 PM

Originally posted by dpeti

betus promised me 3 times that they started my payout (you can see in their emails : "Your Skrill withdrawal went to "paid" on the 22nd of February" )

but they told lies all way along

Customer service is one of the worst ever.
Withdrawals take forever.
And that is nothing new with this bookie.
There is ZERO need to use this book EVER, sorry. And honestly everybody knows this since years.
They might have a case here, or not: but that doesn't change the fact that it is a useless book all around.

**dfish** · 03-04-16, 08:07 PM

you should edit your info in post 16

**zizoudane10** · 03-04-16, 08:08 PM

Originally posted by dfish

you should edit your info in post 16

Uhm yeah, good post...
Not too good here OP

**dpeti** · 03-04-16, 08:15 PM

I tried , but perhaps it is too long post so when i try to edit then i get empty box ...
So i cant

So admin please remove my email address and my Ip address from the post

and the post is duplicated so admin can cut on half way

thx

**ByeShea** · 03-04-16, 08:43 PM

Originally posted by dpeti

I registered my account 2007 but i placed my 1st bet only this month.

You spent 9 years preparing for a $70 bet and lost.

That $30 is a surcharge on stupidity.

**dpeti** · 03-05-16, 02:46 PM

i got this email today : (17 hours ago)

"Your Payout through Skrill has been paid out and credited to your account for $100.

Please check your Skrill account to verify the balance."

They should credit my skrill account with $30 so i do not understand why they are talking about $100

But this email was another lie.

I have not got any penny to my skrill account yet.

**dpeti** · 03-05-16, 02:52 PM

As i see SBR deleted my post in which i shared all email conversation beetween me and betus

but i dont know why ( i asked you to remove my ip address and email address only , not the full post)

???

**dpeti** · 03-05-16, 03:01 PM

Originally posted by SBR Forum

The OP at the moment is unable to access a telephone to speak with BetUS regarding her account. It's a simple matter of KYC compliance at this point.

Yeah, KYC for $30

They closed my account after 1 losing bet and they want KYC.

Betus told me 3 times that they paid out me . Last time 17 hours ago.

What do you think SBR about these never happend outpayments ?

Do not you think that you should warn betus to stop lying?

**jjgold** · 03-05-16, 03:08 PM

If your worried about $30 you do not belong gambling

**jtoler** · 03-05-16, 03:23 PM

Sad.

**dpeti** · 03-05-16, 03:27 PM

Originally posted by jjgold

If your worried about $30 you do not belong gambling

If you think this story is about the money then you do not belong gambling

**Optional** · 03-05-16, 06:22 PM

Originally posted by dpeti

As i see SBR deleted my post in which i shared all email conversation beetween me and betus

but i dont know why ( i asked you to remove my ip address and email address only , not the full post)

???

I tried to edit it to meet your request but you had posted something that made it not work. Sent a message to admin to try but I guess they had the same issue.

Personally I think you should re-post all that again.

It clearly shows you being unreasonable and demanding, kind of like your attitude here as well, and also clearly shows that betUS have done nothing more than ask for a justifiable KYC request over and again quite politely as you go from demanding multiple times that "I will not make an international phone call" onto the lamest excuse ever... I cant make an international call from here.

Well guess what? You don't always get everything you demand no matter how much you stamp your feet.

If your 30 bucks is this important to you, then make a call. If not, then thread closed.

**dpeti** · 03-05-16, 06:41 PM

What about that they told lies day by day ?

"Your Payout through Skrill has been paid out and credited to your account for $100.

Please check your Skrill account to verify the balance."

So sbr thinks the same as jjgold that this is about money.

No, it is about a bookmaker that closed one of their customer's account only after 1 losing bet and constantly lying they already processed payouts

It is about UNFAIR bookmaker behavior

Please share me your thoughts on how can a company validate (do kyc on) any person via phone?

They have never asked any identity doc from me. Why? They would only believe in my words?
All european, all real/valid bookmakers asks for id/address documentation.

If betus can tell lie on payouts then can i say i am dumb/mute? Or only bookmakers allowed to tell lies?

**dpeti** · 03-05-16, 06:45 PM

here is the post #16

I deposited 100$ placed a bet 70$ and 2 hours later i cannot login so i wrote an email.

On login page i got the error: my account is deactivated , call "USA phone number "

Betus said : " went to "paid" on the 22nd of February " but they still did not credit my skrill account.

Betus did not replied my last 3 emails.

Here is all our conversation 8 emails from betus and 11 emails from me

my 1st email: 2016.02.19 0:59 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi,

381871

I could login 2 hours ago.
I made a deposit.
I placed a bet.

Now i cannot login .

I am from Europe, I wont make internatinal calls.

Reactivate my account, Thx

betus 1st reply: 2016.02.19. 1:25 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting the BetUS team.

It is imperative that we get to speak to you over the phone regarding your recent deposit attempt.

Please give us a call at your earliest convenience to resolve this matter.

my 2nd email: 2016.02.19 10:44 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi,

100 EUR deposit and you want me to make internatinal call ?

I wont make internatinal call . ( i can give you all necesserly data in emails too, ID, etc. )

You can call me if you want .

+ 36 20 XXXXXXX

or you can give me skype number if you have

- or here is some question:

- what if your customer is dump?
- what if your customer have no phone?
- what if your customer can read in english but do not speak in english?

I hope all these case covered in your terms & conditions i am going read it now

I hope you know the forum called SBR (so you let me deposit and then disabled my account, it is not so good .... )

betus 2nd email: 2016.02.19. 14:25 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting The BetUS.com Team.

Please reply back to this message with the email address linked to your Skrill Account so we can initiate the payout of your account balance.

If there is anything else that we can do to further assist you, please do not hesitate to contact us by phone for immediate assistance.

Best Regards,

The BetUS Team
1 888 512 3887
www.BetUS.com.pa

my 3rd email: 2016.02.19 15:02 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi

I did not ask any payout

I asked you to reactivate my account

betus 3rd email: 2016.02.19. 15:09 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting the BetUS Team.

In regards to your inquiry, it is imperative that we contact you at your earliest convenience. You may reach us via telephone, or live chat. Note that we are available 24 hours a day.

If there is anything else that we can do to further assist you, please do not hesitate to contact us.

Best Regards,

The BetUS Team
1 888 512 3887
www.BetUS.com.pa

my 4th email : 2016.02.20 12:58 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi,

381871

Reactivate my account, Thx

I am from Europe.

I can only recive internatinal call.
I cant make internatinal calls, i have no such service subscription.

call me anytime: 36 20 XXXXXXX or put your questions here.

betus 4th email: 2016.02.20. 15:17 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting the BetUS team.

We do appreciate the interest in using our website but it is not possible to re-enable this account as we have deemed your action as non-recreational.

If there is anything else that we can do to further assist you, please do not hesitate to contact us by phone for immediate assistance.

Best Regards,

The BetUS Team
www.BetUS.com.pa/livechat
1 (888) 51 BetUS
1 (888) 512 3887

my 5th email: 2016.02.20. 17:04 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

THEN SEND BACK MY FUNDS TO MY SKRILL ACCOUNT

i also will open a new topic on sbr forum that you disabled my account after only 1 bet (70 EUR)

I think everybody will see how shady you are , as the majority already knows it

betus 5th email: 2016.02.20. 17:37 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting The BetUS.com Team.

Please reply back to this message with the email address linked to your Skrill Account so we can initiate the payout of your account balance.

If there is anything else that we can do to further assist you, please do not hesitate to contact us by phone for immediate assistance.

Best Regards,

The BetUS Team
1 888 512 3887
www.BetUS.com.pa

my 6th email: 2016.02.20. 18:04 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

ARE YOU RETARD OR WHAT ?

i am writing already from that email address

betus 6th email: 2016.02.20. 19:21 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting the BetUS Team.

In regards to your inquiry, a payout via Skrill has been requested for the full amount in your account. This process will take between 1 to 2 business days to complete.

If there is anything else that we can do to further assist you, please do not hesitate to contact us by live chat, secure message, or phone for immediate assistance.

Best Regards,
The BetUS Team
1 888 512 3887
www.BetUS.com.pa
www.BetUS.com.pa/livechat

my 7th email: 2016.02.24. 11:57 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

1 to 2 business days left

When will you credit my skrill account ? After you deactivated my account only 1 penetrating bet

betus 7th email: 2016.02.24. 14:25 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting The BetUS.com Team.

Your Skrill withdrawal went to "paid" on the 22nd of February. It normally takes three to five business days from that date.

If you have any further questions or concerns, please contact us at your earliest convenience.

Best Regards,
The BetUS Team
1 888 512 3887
1 (888) 51 BetUS
www.BetUS.com.pa

my 8th email: 2016.02.24. 15:31 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

lol

Last time you said 1-2 businness days
Now you say : 3-5 business days

Whyt will be your next day number ? 7-11 days ?

betus 8th email: 2016.02.24. 17:07 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting The BetUS.com Team.

Your Skrill withdrawal went to "paid" on the 22nd of February. It normally takes three to five business days from that date.

Thank you for your time and understanding in regards to this.

Best Regards,
The BetUS Team
1 888 512 3887
1 (888) 51 BetUS
www.BetUS.com.pa

my 9th email: 2016.02.26. 14:32 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

3-5 days left

my 10th email: 2016.02.29. 15:26 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi,

I am waiting for my money more than 10 days

You promised it 2 times , see below (1st: 2-3 days, 2nd: 3-5 days)

You disabled my account after i deposited 100$ and placed only 1 bet (70$) (bet was lost)

If you do not credit my skrill account with 30$ within 8 hours i will make a new topic on sbr forum that you steal 30$ from me
(attach all emails and say that you are a type of bookmaker how closes customers account after 1 LOSING bet )

have a nice day

my 11th email: 2016.03.01. 0:13 ------------------------------------------------------------------------------------------------------------------------------------------------------------------

my new topic on sbr forum

betus closed my account after 1 losing bet and stole 30$

betus closed my account after 1 losing bet and stole 30$ - Sportsbook Review Forum

http://www.sportsbookreview.com/forum/sportsbooks-industry/3228731-betus-closed-my-account-after-1-losing-bet-stole-30-a.html

Discuss Sportsbook News, Disputes, Sportsbook Ratings and Feedback.

------------------------------------------------------------------------------------------------------------------------------------------------------------------

Last email from betus 24 February

**jjgold** · 03-05-16, 06:46 PM

Your hiding something guy and got caught