I already filed a complaint at SBR about this sportsbook back in January but did not get a reply yet (and probably won't ever get one) so I will just copy+paste the e-mail I sent to SBR on January 30, 2017:
So almost 3 months gone and no update by Novibet. 4 days ago I asked them when the review will be completed and they answered:
Those "under review" tactics by bookies are the most annoying ones because there is nothing you can do about it than just wait and wait and wait...I have a similiar issue at Vitalbet where I've been waiting almost half a year.
So avoid this scambook at all costs. They don't even pay out losing accounts.
Hi Brad, I have to make a complaint about Novibet. I opened my account at Novibet in June, 2016. Until last week I have made 5 deposits in the total amount of 2,200 EUR. Most of the time I was losing. Never made a withdrawal. Until last week I placed 37 bets, lost 33 bets, won only 4 bets. So far, so good. Last week I found a good spot and placed 9 bets on a soccer friendly match. I won 8 out of 9. These bets are pending since then. My account has been temporarily suspended. Their support asked me for a selfie with ID card beside my face and a proof of registered mobile number although my account had been verified back in July, 2016. I sent them those things but it didn't change anything. My account is still under review. Can you please contact them to ask what I've done wrong?It's about 2,222.61 EUR (stake of 500 EUR, total winnings of 2,222.61 EUR). Thanks. xxxxxxx
So almost 3 months gone and no update by Novibet. 4 days ago I asked them when the review will be completed and they answered:
Dear xxxxxx,
Τhank you for your message.
We would like to inform you, that you will be informed via email as soon as the review will be completed, we are waiting for the official reply.
You can proceed to any action you want to, about you account.
For any questions or clarifications, do not hesitate to contact customer support at any time!
Kind regards,
Ioanna
Νovibet Support
Τhank you for your message.
We would like to inform you, that you will be informed via email as soon as the review will be completed, we are waiting for the official reply.
You can proceed to any action you want to, about you account.
For any questions or clarifications, do not hesitate to contact customer support at any time!
Kind regards,
Ioanna
Νovibet Support
So avoid this scambook at all costs. They don't even pay out losing accounts.