Key facts:
Sportsbook: Futebol Facil (futebolfacil.com) – they call themselves “The only Brazilian site with international license”
Date of registering: by the end of July
Date of account closure: September 14
Number of bets played: 200+
Disputed amount: 18,644.57 EUR
Deposits: 2x500 EUR via Neteller
Bonus taken: None
Here is their final statement:
They are claiming multiple bets on the same events and violations of the maximum bet have led to the account closure and confiscation of the winnings.
Indeed, I placed proposition bets on some events since they offer up to 150+ proposition bets on some markets. Also I played some single and multiple bets which contained the same event.
So what? Is this their accusation? It’s the most normal thing to place more than one bet on the same event if you find some good value. Every sportsbook allows it.
Now the funny part comes in: At the time I registered and played on their site there was not a term which would have forbidden to make more than one bet on the same event. So what they did was to add the term 19.3 after they closed my account which says:
Based on 19.3 they legitimized the confiscation.
When I confronted them with modified ToS they first claimed “the terms were always the same”. But as I made them aware of the fact I have a cached version of their site of September 9 and September 22 and could prove that they added a term after they closed my account they suddenly admitted they “actually added the term” but it was “not because of me”.
It’s worth mentioning that they never replied to one of my emails. Their live chat agents are ignoring me since the account closure. Furthermore I am still waiting for the return of the deposited money for more than 6 weeks.
I already filed a complaint with the licensor and will consider a lawsuit in Curacao.
Attachments:
- Last screenshot (landing page) I made before the account closure
- Bet history of July and August; September is missing because they closed my account before I had the chance to make screenshots; requests to send me the full betting history are ignored by them
- Comparison of ToS from September 9 and 22
- Chat log where they admit they modified ToS
Sportsbook: Futebol Facil (futebolfacil.com) – they call themselves “The only Brazilian site with international license”
Date of registering: by the end of July
Date of account closure: September 14
Number of bets played: 200+
Disputed amount: 18,644.57 EUR
Deposits: 2x500 EUR via Neteller
Bonus taken: None
Here is their final statement:
“Hi, mister xxxxxxx
Our security team has come to the conclusion that you shall not withdraw any of your gains, as you deliberately violated our terms regarding the making of multiple bets on the same events, deeply perverting the odds system to your favor and violating the maximum bet value set by our administration.
We want no further trouble, and so we will give back your money as soon as it is possible. We have no interested in delaying this any more than necessary. (comment: still waiting for a return of the deposited money since September 14 = delay of 6 weeks)
ALL further contact made between you and us shall be through this e-mail, and nowhere else. For spamming and using VPN to camouflage your IP, the chat team was also informed to not talk to you via our Live Chat from now on. (comment: the live chat ignored me whenever I visited the chat, so I had to use another IP to have a chance to talk to them; the problem was: as soon as I mentioned my username they started to ignore me again; they never replied to one of my emails until today) This will be our only official communication line.
Aside from when we give back your money, we have no further affairs to discuss with you. We expect that you kindly take your money and forget all this trouble. We apologize for that, also. (comment: Why do they expect me to forget about it? Why do they apologize?) But we cannot let our player base be corrupted in such ways as the way you gamble (which I know, seems fair to you, but hurts deeply the way our site works (comment: obviously it seemed fair to them too until they noticed that I won’t lose that money anymore (which is what they were hoping for), shut down my account and changed their ToS to legitimate the confiscation). If there are any other actions you want to take as for seeing our decision as unfair, we will not reprehend you in any way, as we respect you as the very educated person you have shown to be. (comment: thank you very much, but for what reason do they kiss asses?)
Your account will not be reopened. It is permanently banned. We will contact you again when your rollback is made. We hope you understand.
Thank you for your time and patience.
- Futebol Fácil Security Team“
Our security team has come to the conclusion that you shall not withdraw any of your gains, as you deliberately violated our terms regarding the making of multiple bets on the same events, deeply perverting the odds system to your favor and violating the maximum bet value set by our administration.
We want no further trouble, and so we will give back your money as soon as it is possible. We have no interested in delaying this any more than necessary. (comment: still waiting for a return of the deposited money since September 14 = delay of 6 weeks)
ALL further contact made between you and us shall be through this e-mail, and nowhere else. For spamming and using VPN to camouflage your IP, the chat team was also informed to not talk to you via our Live Chat from now on. (comment: the live chat ignored me whenever I visited the chat, so I had to use another IP to have a chance to talk to them; the problem was: as soon as I mentioned my username they started to ignore me again; they never replied to one of my emails until today) This will be our only official communication line.
Aside from when we give back your money, we have no further affairs to discuss with you. We expect that you kindly take your money and forget all this trouble. We apologize for that, also. (comment: Why do they expect me to forget about it? Why do they apologize?) But we cannot let our player base be corrupted in such ways as the way you gamble (which I know, seems fair to you, but hurts deeply the way our site works (comment: obviously it seemed fair to them too until they noticed that I won’t lose that money anymore (which is what they were hoping for), shut down my account and changed their ToS to legitimate the confiscation). If there are any other actions you want to take as for seeing our decision as unfair, we will not reprehend you in any way, as we respect you as the very educated person you have shown to be. (comment: thank you very much, but for what reason do they kiss asses?)
Your account will not be reopened. It is permanently banned. We will contact you again when your rollback is made. We hope you understand.
Thank you for your time and patience.
- Futebol Fácil Security Team“
They are claiming multiple bets on the same events and violations of the maximum bet have led to the account closure and confiscation of the winnings.
Indeed, I placed proposition bets on some events since they offer up to 150+ proposition bets on some markets. Also I played some single and multiple bets which contained the same event.
So what? Is this their accusation? It’s the most normal thing to place more than one bet on the same event if you find some good value. Every sportsbook allows it.
Now the funny part comes in: At the time I registered and played on their site there was not a term which would have forbidden to make more than one bet on the same event. So what they did was to add the term 19.3 after they closed my account which says:
“19.3 If a player make recurring bets on the same events Futebol Fácil may cancel all winnings due to those bets, as well as block the player until a further investigation decides the ultimate action to be taken. Betting on the same event may pervert the odds system, as well as violate the maximum betting value set by the administration. Futebol Fácil will ensure it makes all due precautions to avoid such violations of the betting system; Nonetheless, this rule applies to any event inadvertently set more than once by the bookmaker.”
When I confronted them with modified ToS they first claimed “the terms were always the same”. But as I made them aware of the fact I have a cached version of their site of September 9 and September 22 and could prove that they added a term after they closed my account they suddenly admitted they “actually added the term” but it was “not because of me”.
It’s worth mentioning that they never replied to one of my emails. Their live chat agents are ignoring me since the account closure. Furthermore I am still waiting for the return of the deposited money for more than 6 weeks.
I already filed a complaint with the licensor and will consider a lawsuit in Curacao.
Attachments:
- Last screenshot (landing page) I made before the account closure
- Bet history of July and August; September is missing because they closed my account before I had the chance to make screenshots; requests to send me the full betting history are ignored by them
- Comparison of ToS from September 9 and 22
- Chat log where they admit they modified ToS
