Hi to everybody,
I opened a William Hill account about 3 months before. I provided an online bank statement as proof of address and the account was soon verified. After about 40 days, my account was locked. When I tried to find out what had happened (via chat), I was told that my account is not fully verified. I must say that at that time I had lost about 400 Euros from betting at William Hill and I had about 350 Euros in my account. So, this wasn’t the case that someone wins a big amount of money and asks for a withdrawal. Up to that time, I had withdrawn only 50 Euros.
After several chat discussions and much waiting, I sent photos of my driving license and online statement, along with photos of me holding those documents. My documents were rejected for 3 times or more. Every time I was talking via chat I was told something different, until someone asked me to send a paper bank statement, which would be enough for my verification.
As the paper statement is better than the online statement, I found this OK. I ordered the paper statement I got it and I sent it. At first, I sent only the statement and an agent that I spoke with via chat told me that the paper is good, but also a photo of me holding the paper was needed. When I sent the photo, the document was again rejected. When I asked what to do, they told me to send another proof of address. The problem is that I am living in student halls and I have no utility bill available. I have made clear many times that I don’t have any other type of documentation, but the answer is “find something else”.
When I ask why my statement is rejected, their only answer is that the document is not authentic. But it is. I asked them very kindly to call the bank and ask whether they have issued this statement, but they refused. I asked if a letter from the bank that I have an account and I live in the address written in the statement would be ok, they told me that they want only a statement. Today, I was told to ask for another statement from the same bank, but when I asked why the new statement will be different from the one I have already sent, I got no answer and the conversation was ended.
To summarize, I opened an account with a document that is now rejected, I have sent the bank paper statement they asked for and it is being rejected and they don’t seem eager to do something to help. They ask either for documents that they know I don’t have, or they ask for documents that they have already rejected. In a few days, I’m leaving the UK and I want to close my account. The only thing I want is my 300 Euros that is an important amount for me, but is nothing for William Hill However, they want to keep it.
Has anyone faced a similar situation?? What could I do?? Thanks in advance
I opened a William Hill account about 3 months before. I provided an online bank statement as proof of address and the account was soon verified. After about 40 days, my account was locked. When I tried to find out what had happened (via chat), I was told that my account is not fully verified. I must say that at that time I had lost about 400 Euros from betting at William Hill and I had about 350 Euros in my account. So, this wasn’t the case that someone wins a big amount of money and asks for a withdrawal. Up to that time, I had withdrawn only 50 Euros.
After several chat discussions and much waiting, I sent photos of my driving license and online statement, along with photos of me holding those documents. My documents were rejected for 3 times or more. Every time I was talking via chat I was told something different, until someone asked me to send a paper bank statement, which would be enough for my verification.
As the paper statement is better than the online statement, I found this OK. I ordered the paper statement I got it and I sent it. At first, I sent only the statement and an agent that I spoke with via chat told me that the paper is good, but also a photo of me holding the paper was needed. When I sent the photo, the document was again rejected. When I asked what to do, they told me to send another proof of address. The problem is that I am living in student halls and I have no utility bill available. I have made clear many times that I don’t have any other type of documentation, but the answer is “find something else”.
When I ask why my statement is rejected, their only answer is that the document is not authentic. But it is. I asked them very kindly to call the bank and ask whether they have issued this statement, but they refused. I asked if a letter from the bank that I have an account and I live in the address written in the statement would be ok, they told me that they want only a statement. Today, I was told to ask for another statement from the same bank, but when I asked why the new statement will be different from the one I have already sent, I got no answer and the conversation was ended.
To summarize, I opened an account with a document that is now rejected, I have sent the bank paper statement they asked for and it is being rejected and they don’t seem eager to do something to help. They ask either for documents that they know I don’t have, or they ask for documents that they have already rejected. In a few days, I’m leaving the UK and I want to close my account. The only thing I want is my 300 Euros that is an important amount for me, but is nothing for William Hill However, they want to keep it.
Has anyone faced a similar situation?? What could I do?? Thanks in advance
