I requested a wire transfer back on 3/31. I’ve had some back and forth with them assuring me I’d have my money by now. Early last week they told me to wait a couple more days. After I didn’t receive it in a couple days I then reached out to them on Friday and they said I’d have my money by yesterday which never happened. I then emailed them again yesterday morning and have received no response. Anyone else having this issue?
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Have not seen any other reports.
If you send in your account info on this form SBR may be able to find out what's happening for you..Comment -
I have sent a complaint through SBR, twitter and another email this morning. This is the most ive ever withdrawn from this site so im a little nervous about getting my miney. I withdrew via a check before and that was very quick. I couldnt do that this time because the amount was too much. Horpfully i get some answers.Comment -
There must be a problem and I can see your worried but betonline are a top book and your money is 100% safe they always pay. Still that is a long wait, instead of emailing talk to them on live chat it is a lot quickerComment -
Betonline is a solid book and your money is safe, but them taking this long to get you the cash is BS and should not happen.Comment -
After emailing them Monday morning, they email me back early this morning:
“Hello David,
Hope this email finds you well.
Apologies for the late request. Our Processing Team has requested a Picture ID so they may complete the wire payout request and release the funds. You can take a picture with your cell phone and send as an attachment when replying to this email.
Thanks and apologies for the delay.”
I’ve had multiple correspondents with their account managers over the 25 days I’ve been waiting for my money and not one mentioned anything about them needing my license. Furthermore, they had this information on file because I made a request back in September and they wouldn’t even allow me to withdraw the funds until I sent them credit card and license.
I’m very frustrated and feel like they are jerking me around. I’ve been a customer of theirs for years and have referred a few friends too. I’ll keep everyone posted but I’m not so sure I’ll see the money. A+ book for sure...Comment -
Day 26. Sent them my license information yesterday morning. Followed up with an email later on yesterday asking for confirmation they received a copy. Did not get a response. Sent another email this morning wanting confirmation that they received this info. They also have not given me a timeframe for when I might receive it even though I asked.Comment -
I got confirmation this morning that they received my license information but no timeframe for when I might get my money. Sent them an email this morning requesting an approximate date for receiving my money.Comment -
Day 30 waiting for my wire transfer. I haven’t even gotten a timeframe for when I can expect my money. They told me as soon as they here from the processor they will contact me back to let me know when I might expect my money. Frustrating to say the least.Comment -
This the email I just received:
“My name is Alice from Player Service. I hope this email find you well.
This email is to inform you that are Intermediary bank is requesting that you please send the copy of your Passport or National ID.”
I sent a copy of my drivers license back on April 25th. I do not have a passport. Does anyone have any suggestions? Should I put another complaint in through SBR? I feel like I’m getting the run around.Comment -
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I'd just use a different bank account if you can. And avoid this intermediary.
Never heard of this sort of request from an intermediary bank before.
Although be careful just refusing before you find out what will happen first. The bank may want to hold the funds and report it if you don't supply the ID.
You might also ask them what other sort of ID is suitable if you have no passport or national ID card..Comment -
I was told yesterday night that if I do not have a passport, I cannot receive my funds via wire transfer. My question is why am I just being told this 30 days after my initial request.
I’m now waiting to see if they will cut me a check for an amount over what they state is their maximum. I’m not holding out much hope for that either. I will also be asking that all fees be waived. I paid $75 for the wire transfer and at the very least they should make that up to me by sending the check for free...Comment -
that is ridiculous! I would go to twitter and message the boss as hes very active and responsive in that platform I'd bet he straitens this out to your satisfaction..
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skip the wire and just request it via BTCComment -
Hope BOL resolves this for you very soon , 30 days is absurd.Comment -
Day 32 since my request. Customer service never wrote me back yesterday even though on live chat Monday evening the representative told me my case would be “escalated”Comment -
I have an issue with betonline. I made a deposit of $100 when my balance was at 0. I ran it up to 500 on the first day. I called them to inquire about a withdrawal when they told me I had to roll over 1800 even though I did not take a bonus. They said it was for 3 previous fps I tookComment -
No update yet from them yet but I did request they put the money that I requested the wire for, back into my account so I can withdraw via bitcoin.Comment -
A+ rating seems ridiculousComment -
So the update tonight from BOL is that they are waiting for the processor to return the money so they can put it back into my account and I can then withdraw it a different way.Comment -
Was told again last night, they are still waiting on the processor. I haven’t gotten a better explanation on what could be taking so long though or what that even means. Day 34 since my withdrawal request....Comment -
Thank you for the follow up. I just got off live chat and was told that the processor has to pass the money to the payroll department. The payroll department does work on weekends but, and I quote, “this will be done by Monday for sure”
I will see what happens Monday... that will only be 37 days from my initial withdraw request.Comment -
This is the email I received yesterday. Totally contradicting what I’ve been told. I contacted my bank and they have no record of an attempt to transfer money into my account. And why would they, Ive been told if I don’t have a passport I can’t get my money via wire transfer...
This is Kaykay from Player Services. Hoping you are well by the time you receive this email.
Just to inform you that the wire payout for $3,200.00 was send you bank account on 4-2-2018, please keep in mind that if you have not receive the funds in your bank account, you will need to verify with your bank and confirm when the fund is going to be release to your balance.Comment -
3200$ to BOL is nothing so there is more to this..BOL has had quite a few security issues esp in poker with no real explanations in last few months...there may be some sort of inside theft here by a BOL employee or processor...whatever the case I hope to see a full explanation from BOL on what took place here as OP seems very transparent and truthful while getting the run around from BOL A+ book....BTW I hope this posting finds you well.... LOLComment -
I was thinking of doing a wire transfer with BOL. With all of the issues arising from this situation, I am reconsidering. Have any of you had any luck requesting checks instead of wire transfers?Comment -
Compared to a lot of other books, Bet Online is pretty ok. One thing that cannot be disputed however, is that they have the worst customer service I have ever experienced for any company - not just sports books. So I can definitely understand frustration that might be had when it comes to communication for payouts.Comment
