Betus Closed My Account and Won't Payout Winnings

**shari91** · 05-04-18, 03:13 AM

Hi Hockey12. Have you asked them why they believe your account is non-recreational? And if they are correct then according to their Terms and Conditions if they deem your account to be a part of a gambling syndicate then they will close it and withhold your winnings.

Point 5.4 http://www.betus.com.pa/about-us/terms-conditions.aspx

If you are indeed a recreational account and you feel BetUs has incorrectly classified you as being a part of a syndicate then submit a complaint to SBR and one of Dispute Analysts will look into your case for you

http://www.sportsbookreview.com/sportsbook-complaint/

**HeeeHAWWWW** · 05-04-18, 04:58 AM

Lose and they're happy, win and you're "non-recreational" and they steal your balance. Nice business to be in.

**shari91** · 05-04-18, 05:19 AM

Originally posted by HeeeHAWWWW

Lose and they're happy, win and you're "non-recreational" and they steal your balance. Nice business to be in.

Yeah that's why I'm curious if he's asked them how they made this determination. Without that info it's kind of hard to do much here.

**big joe 1212** · 05-04-18, 07:14 AM

BetUS at it again. Garbage book!

**Rabiddog33** · 05-04-18, 07:24 AM

I've taken $16,000 out of them in the last 2 months in 6 different payments and they paid each of them within 1 day. They cut my limits in the things I like to bet so now I'm done with them.

**Hockey12** · 05-04-18, 01:48 PM

Management decision I was told.

**Hockey12** · 05-04-18, 01:52 PM

All they keep saying to me is, it was a management decision. I hit them up pretty good this winter on hockey and had some Stanley Cup winner tickets open that were voided, something I'm not happy about as they didn't void my bets that lost.

**Mastertvtech** · 05-04-18, 01:54 PM

It is unreal to think that they close an account, suspend plays and hold money when they can't site which if any rules were broken. If you are in fact non-recreational, they should say goodbye at their discretion, but all winnings should be valid and all open plays should at the very least be refunded.

**Hockey12** · 05-04-18, 01:55 PM

They refunded me my deposit of $600 but owe me $1200 in winnings. I said it was BS that they closed my account and voided my bets and the rep said we can do whatever we want. I told them I was going to file a complaint with SBR as I thought it was unfair to cancel my bets and they said, that's a threat, which now voids your account and winnings.

**Optional** · 05-04-18, 05:16 PM

Originally posted by Hockey12

They refunded me my deposit of $600 but owe me $1200 in winnings. I said it was BS that they closed my account and voided my bets and the rep said we can do whatever we want. I told them I was going to file a complaint with SBR as I thought it was unfair to cancel my bets and they said, that's a threat, which now voids your account and winnings.

Wow, thanks for sharing that.

Hope that tips the balance to see them make the blacklist.

**Frank** · 05-04-18, 07:10 PM

They gave me the same "we can do whatever we want" speech.

Horrible book.

Read about what they did to me here:

BetUS has put me on a payment plan......be very careful playing here. - Sportsbook Review Forum

https://www.sportsbookreview.com/forum/sportsbooks-industry/3294478-betus-has-put-me-payment-plan-very-careful-playing-here.html

Discuss Sportsbook News, Disputes, Sportsbook Ratings and Feedback.

**Mastertvtech** · 05-04-18, 08:51 PM

I am in amazement and watching this closely. My account too was terminated. I turned a free play into over 8K. I got 2K out beofre they sited a free play rule (which I was in violation of) which allowed them to keep my 6K balance. I completely understand them not wanting my business but to accuse a player who won a little of being non recreational? C'mon guys, really?

The OP should get paid unless there is proof from Betus that he violated terms.

**jjgold** · 05-05-18, 07:16 PM

non recreational is another term for arbing

**Hockey12** · 05-06-18, 07:47 AM

So your telling me that it's not ok to place more than one bet before on a season starts on who's going to win the Stanley Cup? I bet on five teams to win and four (Jets,Tampa, Bruins, & Vegas) of them are alive and they voided all my bets EXCEPT for the losing one (Oilers).

**thagame24** · 05-06-18, 08:57 AM

why would anyone play here? lines are trash and you can find similar if not better bonuses at several other legit books

**milwaukee mike** · 05-07-18, 08:07 PM

Originally posted by Hockey12

So your telling me that it's not ok to place more than one bet before on a season starts on who's going to win the Stanley Cup? I bet on five teams to win and four (Jets,Tampa, Bruins, & Vegas) of them are alive and they voided all my bets EXCEPT for the losing one (Oilers).

of course it's ok

hopefully sbr can help get those bets re-instated and get you paid in full... they helped me get paid when betus was trying to stiff me out of a large balance

they actually used the excuse that i would only deposit when i was getting a 100% bonus as a reason i was considered non-recreational... well every time i went bust they called me the next morning offering a 100% bonus, they loved me right until i went on a winning streak, just like every other player

**robbypark** · 05-08-18, 06:27 AM

I have no idea why people still play at garbage books like BetUS when they have a well known history of shit. This is your real money people, please do some research before choosing a book. Realistically there are less than 10 offshore books that bettors should even ever consider playing with.

**Hockey12** · 05-08-18, 03:01 PM

I just want my winnings ($1200) at this point. The fact that these online books are unpolicable and feel like they can do whatever they want isn't right and if you tell them you will complain to SBR they take your money away from you because you threaten them. At first, they threaten to take away all my money and I dare them to try and told them I would report them to my credit card company as a fraud charge, which resulted in my deposit being refunded.

**Optional** · 05-08-18, 03:14 PM

Originally posted by Hockey12

I just want my winnings ($1200) at this point. The fact that these online books are unpolicable and feel like they can do whatever they want isn't right and if you tell them you will complain to SBR they take your money away from you because you threaten them. At first, they threaten to take away all my money and I dare them to try and told them I would report them to my credit card company as a fraud charge, which resulted in my deposit being refunded.

Although this sounds like the only option you had, it's actually what they want you to do. If you threaten to reverse a card charge many books will consider that as grounds to cancel all bets and send the money back before you can dispute it.

Not saying you are in the wrong at all. Just that they sound like they bullied you with empty threats in order to get you to "agree" just your deposit back was a good option. :\

**5918mike** · 05-08-18, 03:35 PM

Originally posted by robbypark

I have no idea why people still play at garbage books like BetUS when they have a well known history of shit. This is your real money people, please do some research before choosing a book. Realistically there are less than 10 offshore books that bettors should even ever consider playing with.

I play there because I have never experienced this type of action and I've always been treated fairly over many years. I also limit my exposure but every book has risk.

**pimike** · 05-08-18, 03:39 PM

This is historically a strong D book. They don’t deserve anything higher.

**Hockey12** · 05-08-18, 05:41 PM

The customer service there is a complete joke. They are rude and won't even give you a chance to say anything. They yell at you and say, we do what we want as our rules state. If someones rude to me, why should I be nice to them? When you ask a question, you short answers.

Why did you close my account? Management Decision
Can I talk to someone about it? No, decision was made
What about my open bets? Canceled

They won't let you talk to a supervisor. Been with them for over 3 years and I finally started winning back some of the money I have lost to them over the years and they don't like it? Not cool! Come bet with us if you want to lose. If you win we don't like you and if you win too much, we will close you down.

**milwaukee mike** · 05-09-18, 08:08 AM

hockey, why have you never posted except about betus?

**Hockey12** · 05-09-18, 09:10 AM

Because I never used anyone but betus for online betting. I have used for them for over 4 years and never had any issues with them until now. I never even knew this site existed until I researched on who to complain to about them.

**milwaukee mike** · 05-09-18, 06:11 PM

Originally posted by Hockey12

Because I never used anyone but betus for online betting. I have used for them for over 4 years and never had any issues with them until now. I never even knew this site existed until I researched on who to complain to about them.

stick around, you sound like an intelligent guy

have you filed a complaint? hopefully you get in touch with someone at sbr and a higher up at betus that will fix the situation

**Hockey12** · 05-09-18, 07:31 PM

Originally posted by milwaukee mike

stick around, you sound like an intelligent guy

have you filed a complaint? hopefully you get in touch with someone at sbr and a higher up at betus that will fix the situation

I had a supervisor call me today and asked me if I got my refund and I said yes, but not my winnings and he said he would call me back within 24 hours about it. I won 91% of my hockey bets this winter, including a couple of three way parlays that paid off big. I had the three road teams underdogs first round to win a game on the ML and won. However, I took a betting in football last fall and barely got back to breaking even with them before they shut down my account.

**Hockey12** · 05-09-18, 07:32 PM

I suspect the supervisor called me because I filed a complaint with SBR.

**milwaukee mike** · 05-10-18, 10:14 AM

Originally posted by Hockey12

I suspect the supervisor called me because I filed a complaint with SBR.

yeah otherwise it would've been crickets forever

**Hockey12** · 05-15-18, 06:17 PM

Was suppose to receive my first ** payment of three last Friday and it didn't come. Of course I called them today about it and the guy I need to talk to is off.

**CoachE** · 04-09-19, 05:58 PM

Update?

**pimike** · 04-09-19, 07:39 PM

If people start a complaint, they need to update us on final conclusion.

**pimike** · 09-29-21, 02:11 AM

Originally posted by pimike

If people start a complaint, they need to update us on final conclusion.

Op

Hockey?

Are you around?

Did you get paid?

You get SBR’s help then you completely bail the forum?

How ungrateful

**Judge Crater** · 10-04-21, 11:16 AM

Originally posted by Optional

Wow, thanks for sharing that.
Hope that tips the balance to see them make the blacklist.

SBR has BetUS at B, if the above is true, that seems way off. Though My-B is listed at C+, that's just criminal. I would agree that all the A's are real and good.

**jjgold** · 10-04-21, 12:04 PM

Solid as a rock 🪨

Been collecting bonuses and payouts for years