Hey,
Theya re delaying and trying to do everything in order to stop me withdrawing the money. I've deposited as BTC and tried to withdraw as BTC as well, but they said the information I give them doesn't match and denied my payment and they are requiring scanned documents from me. I completely understand the KYC process when dealing with bookies like Pinny or Sbobet, but when it comes to a broker, I find that fishy and I'm not sure if it's safe to share such info with them.
I ALWAYS logged in with he same IP, used the same email etc.
- Is it legal what they're doing ?
- Have anyone else sent them the details ? ( scanned ID + proof of residence ). I mean they could use that information to cause illegal things under my name. Are they ALLOWED by any institution to work with such private information and store it safely ?
- How can SBR help me with this dispute and what kind of extra information do you require from me ?
Later update: Even after I've sent them the requested info, they said : "We regret to inform you that we do not have exact time frame."
Theya re delaying and trying to do everything in order to stop me withdrawing the money. I've deposited as BTC and tried to withdraw as BTC as well, but they said the information I give them doesn't match and denied my payment and they are requiring scanned documents from me. I completely understand the KYC process when dealing with bookies like Pinny or Sbobet, but when it comes to a broker, I find that fishy and I'm not sure if it's safe to share such info with them.
I ALWAYS logged in with he same IP, used the same email etc.
- Is it legal what they're doing ?
- Have anyone else sent them the details ? ( scanned ID + proof of residence ). I mean they could use that information to cause illegal things under my name. Are they ALLOWED by any institution to work with such private information and store it safely ?
- How can SBR help me with this dispute and what kind of extra information do you require from me ?
Later update: Even after I've sent them the requested info, they said : "We regret to inform you that we do not have exact time frame."