Sportsbet.io Bitcoin Sportsbook : Account reopened despite permanent closure request

[nhassija7]

I had requested a permanent account closure request formally by email to Sportsbet.io support but 3-4 days later i found myself requesting reopening of the account.

Now when a customer requests a permanent closure the bookmaker shall morally and ethically never let him reopen the account (I think this is the industry norm) but sportsbet.io allowed reopening of my account and accepted new deposits and new bets from me.

Now i requested the permanent closure in the first place so that even when i request reopening of my account i would be denied by them to reopen it. Disclosure : i am a problem gambler.

Now my claim is they should have never allowed reopening of the account or any news deposits from a customer who has requested permanent closure. ( i have email correspondence of the same)

The same case which is stated above happened with me at Betfair too where my account was permanently closed by my request and later reopened and new deposits were accepted. Now in this same case , Betfair has refunded me 550$ usd as settlement for all deposits made after my permanent closure as they acknowledge my account should have never reopened again. Where as in the same case Sportsbet.io refuse to even acknowledge their mistake of reopening a permanently closed account let alone considering a settlement.

DISCLOSURE: I have now closed all my betting accounts permanently.

I just posted this so that to know do i have a case here? Maybe some people have had similar experiences.

[BetLoose18]

I doubt Bitcoin books give a shit same as Russian like Parimatch they will reopen as well

[Fitz030808]

You’ve done this twice? You probably shouldn’t even be on a gambling forum if it’s that bad. Good luck getting the help you need. Addiction isn’t an easy thing pal.

[arie1985]

That's very weird that they allowed you to reopen a permanent closed account, because I know they have a 6 month policy where the account cannot be opened during those 6 months, but if that's what they did - it's definitely wrong.

Based on my experience (first hand) you should contact Game Protect:

https://game-protect.com/sportsbet-scam/

They have a very good chance to get your losses back (only after the permanent request) because they are all working in Curacao and the site is based in Curacao, I'm telling this to you as someone who had a similar experience with another Curacao based sportsbook (not allowed to name it) and I did receive over $7,000 of compensation.

Good Luck to you!

[arie1985]

I doubt Bitcoin books give a shit same as Russian like Parimatch they will reopen as well

Unelpful.

I doubt Bitcoin books give a shit same as Russian like Parimatch they will reopen as well

Unhelpful.

OP, please ignore these 2 posts, these guys have no clue about dealing with a situation like yours, I do have experience with it and if you trust me Game Protect would get you the money back, it's a 100% sure case.

[SBR Drew]

Please file a complaint form and we can look into this for you.

[nhassija7]

@sbr drew - I have filled a complain on sbr and emailed all evidence and correspondence emails too to sbr email id

[nhassija7]

Thanks for the response @arie1985 i would do as advised by you.

Sportsbet.io in response has completely deflecting away from my 21st november email in which i request for a permanent closure (Have submitted email evidence to sbr and curacao)by using my previous normal account closure and are not even acknowledging the mail i sent them on 21st and are mentioning 16th or 17th November email correspondence which were normal closures due to dissatisfaction with their services.

[nhassija7]

Just recieved this email from sportsbet.io

Hello Ishaan,

Thank you for your last correspondence.

We are sorry to hear that you don’t feel we have explained the full extent of your complaint and would like detail the points you have made.

As stated near the end of our last email;

We have acted fairly, with customer satisfaction at the core of our decision making and in line with our terms and condition. Therefore, we will not be offering any compensation for deposits made during this time.

Since this has taken place, you have proceeded to dispute elements of the Sportsbet.io cashout function and have requested your account to be closed permanently.

We did acknowledge that you proceeded to request a permanent closure, while still dissatisfied with the cashout feature. However, we did not proceed with the dates and content of your additional requests due to there being no variation in the reason, but rather duplications of your original dispute. This was explained in our final conclusion to your claim.

After your acceptance of our gesture of goodwill, as a resolution to your cashout dispute on the 17th of November, while your account was open at your request; you proceeded to dispute the same cashout complaint on the 19th of November.

Dear Sportsbet.io ,
Which independed sports body do i report to in case of a bet dispute?
Rgds,
Ishaan

In response to your request, and to once again try to and explain your dispute we sent the following;

Hi Ishaan, Nov 19th at 04:42 pm
Thank you for getting back to us.
Our sportsbook team has reviewed your emails and complaints very carefully, considering it a dispute, but no issues were found with your cashout attempts. We’d like to remind you that cashing out is not possible when the markets are suspended/closed.
Here are some of the relevant points from our terms and conditions:
- A time delay in accepting a Cash Out request is in place. If a price changes or a market suspends then the Cash Out request may not be successful.
- Sportsbet.io cannot guarantee that the Cash Out feature will be available on your bet selection. Where Cash Out is available pre-event and we do not cover, or we stop covering the event In-Play, then Cash Out will be unavailable once the event starts or when our In-Play coverage stops. Cash Out will not be available when a market is suspended.
You can read the full terms under section 13.14 “The following relates to the Cash Out feature” by clicking here.
We hope this helps to clear any confusion regarding our Cash Out feature. However, should you wish to file a formal complaint, you can do that by emailing the Curaçao eGaming at complaints@curacao-egaming.com.
If you have any questions or additional feedback, please let us know.
Kind Regards,
Camila
Sportsbet.io Team

Still dissatisfied with our response you sent the following.

Dear Sportsbet.io , Nov 20th at 02:36pm
My complain is not about whether the cashout feature works or is not available or not. I appreciate the fact that it will not be available when markets are suspended or when cashout is not available on that particular bet.
I don't expect it to be available at times when there is a market suspension. My claim and feedback is that personally for me i bet on UNDER/OVER MARKETS on basketball regularly and you can have a look at my account to verify the same.
Now for example i have bet under 130.5 for 200$ and the line running after 10 mins is 115.5 (meaning my bet has a very high chance of winning ) but sportsbet,io's INPLAY console system doesn't offer any cashout in such situation , Not just in my case but as routine. Your inplay console only offer's cashout on Under /Over baketball markets when the line running inplay is the same as what the user has placed his bet on (130.5 over under in this example) or 1-2 point up or down ( 128.5 or 132.5) which is MY COMPLAIN. So my conclusion is why offer cashout when the line running is the same or near the same? There isn't any chance of a cashout on sportsbet when the line runs far away from the line i placed my bet on. I am unable to cashout the bet on a profit or cashout my bet on a minimum loss. This is such a bizaree way for a cashout feature to work.
If you look at my account 70% + bets are OVER/Under Basketball bets and i place similar bets on bet365 and for example if i place my bet over there at under 130.5 and the line running after 10 mins is 121.5 but they offer cashout on a profit still. Why is sportsbet.ionot able to understand this flaw in their cashout system?
You can recreate what i am saying on your own website. To offer cashout on under over market makes no sense if sportsbet.io is only going to offer cashout when the same line is running as the line user placed his bet on. Please understand what i am saying. This is not a bet dispute claim this is a technical flaw with your cashout system.
Please try understanding what i am saying without any bias. I will be writing about this cashout feature on SBR forums . Lets see if the users acknowledge what i am saying even if sportsbet,io refuses too...
regards,
Ishaan

Followed very shortly by:

Also , Kindly close my account. I will not write about a bet dispute but i will give provide feedback to the curacao gaming body as well as write this case on SBR.
Regards,
Ishaan

We replied to your query:

Hi ishaan, Nov 20th at 04:58 pm
Thank you for your emails and feedback.
Unfortunately, at the moment we are not offering those lines in our in-play markets list, and therefore it is not possible to cash out these bets when the match is being played already.
However, we appreciate your feedback and we've forwarded the query to the relevant department. Hopefully, we can improve this in the future.
If you have any other questions or need assistance with anything else, please let us know.
Kind Regards,
Camila
Sportsbet.io Team

We received the following response from you:

Nov 20th at 05:10pm
Unfortunately you don’t even understand the email i just wrote. When you say “At the moment we are not offering those lines in our in play lost “
Are you acting and purposely trying to give answers to questions i am not even asking in the first place.
Give my feedback for an expert to read please.
99% of my bets in questions are inplay bets so what rubbish is this about the lines not being in play
I am stunned. I guess English is not the first language of the customer service support at sportsbet otherwise they would have understood my query. Right now you clearly don’t understand or either you’re just giving answers just for the sake of it wihout understanding my question.
I hope my account is closed and this email is a formal indication that i will report this case and your cashout flaws on Sportsbookreview.com and to Curcao Body
Regards,
ishaan

We proceeded with your ‘service’ account closure as this was still clearly the resounding factor in your decision and to reiterate; no detected or discussed, the risk of gambling-related harm or negative effect on your wellbeing.

Hello Ishaan, Nov 20th at 06:14 pm
We hope this finds you well.
We believe that the necessary information regarding your query has been provided to you in our previous e-mails.
This is to inform you that your Sportsbet.io account is now disabled.
Please feel free to contact us if you require any further assistance.
Kind Regards,
Altan
Sportsbet.io Team

On confirmation of your account being disabled you contacted us again:

Nov 21st at 02:01pm
Kindly permanently close my account

3 days later we received the following response from you:

Nov 24th at 02:53pm
Kindly reopen my account

As explained in our last email due to ‘service’ still being the resounding reason for your account closure request and to reiterate; no detected or discussed, the risk of gambling-related harm or negative effect on your wellbeing; inclusive of your request to reopen your account, after reflection, still dissatisfied with our bet dispute response. We proceeded to comply with your request to reopen your Sportsbet.io account, hoping that we could reach an amicable conclusion.

Nov 24th at 03:02pm
Hi Ishaan,
Thank you for getting back to us.
At your request, we have reopened your account now.
If you have any questions, please let us know and we'll be happy to help.
Best Regards,
Richard
Sportsbet.io Team

On the 7th of December, we received the following request.

Dec 7th at 06:16 pm
Kindly close my account permanently
I have already explained the issue in chat
Regards,
Ishaan

Due to your request not being specific we requested the following information.

Dec 7th at 06:26 pm
Hello Ishaan,
We are sorry to hear that you want to close your Sportsbet.io account. In order for us to proceed with your request, please let us know the reason.
Is your decision due to:

• Poor Customer Service
• Insufficient Bonus Levels
• Gambling Issues
• Other

We look forward to hearing from you.
Many Thanks
Sportsbet.io Team

Your response again reiterated and confirmed that you were still discussing the same dispute as opposed to any negative experiences you were suffering from due to your gambling levels.

Dec 7th at 06:53 pm
It is due to a dispute already explained in chat.

We adhered to your request and sent you the following.

Dec 7th at 07:46 pm
Hello Ishaan.
Thank you for your response.
We have reviewed all the communications held via email and Live Chat with you, and we can see that on 24 November at 14:53 GMT, you requested the reactivation of your account, to which we proceeded accordingly.
We are sorry to hear that you wish to close your account.
We can confirm that your Sportsbet.io account is now closed.
We wish you all the best in the future.
Kind Regards,
Sportsbet.io Team

Your Sportsbet.io account has remained closed since this confirmation sent on the 7th of December, and as explained in our last communication;

Although not commonplace with ‘service’ closure requests, we believe that that it would be in both parties’ best interest to assist you with this action and can confirm your account and all linked Sportsbet.io accounts have been permanently closed indefinitely.

We will endeavour to comply with this action but, will not be held accountable or liable if you attempt to open any new accounts or play on our site. Any subsequent accounts will be closed at our earliest detection.

We would like to reiterate the conclusion to this case which has not differed since our previous communication.

Due to ‘service’ being the resounding reason for your account closure request and to reiterate; no detected or discussed, risk of gambling-related harm or negative effect on your wellbeing; inclusive of your requests to reopen your account we have acted fairly, with customer satisfaction at the core of our decision making and in line with our terms and conditions. Therefore, we will not be offering any compensation for deposits made during this time.

We hope that you understand that this is our final conclusion of this case and there will be no further communication regarding this situation. We will, however, assist Curacao in full once we receive any correspondence from them.

Kind Regards,
Sportsbet.io Team

[nhassija7]

This is my reply to the above email :-

ishaan hassija <ishaan.hassija777@gmail.com>	10:26 PM (7 minutes ago)
to Sportsbet.io

Dear Sportsbet.io ,

If your defence is that i did not state my permanent account closure reason to be become i am a problem gambler hence you reopened my account that is such a silly perspective.


When a customer requests for a permanent closure it means a bookmaker should honor the request irrespective of it being due to bonus issue , Gambling issue or cashout issue or any dispute. Permanent closure means permanent closure.


I guess you guys needs to be reminded of what the term permanent means. Permanent is not subject to anything.


When you permanently close an account with any bookmaker online let it be william hill , bet365 or betfair or anyone . If you have requested a permanent account closure for anyreason whatsoever let it be a bet dispute , bonus dispute or problem gambling or anything . No bookmaker is supposed to and they never reopen permanently closed account no matter what the reason is . It is not that only in the case of problem gambling will they not reopen permanently closed accounts. No matter what reason they will honor the permanent closure.




I have contacted several departments who will shed some light into your decision.


Its completely fine if i don’t get a single penny out of this but to say you guys reopened my account because my permanent closure request was not related to problem gambling and related to dissatisfaction towards your service is naive and this email shall be viewed by the whole gambling industry.


Also , If you do acknowledge that you recieved my permanent account closure request on 21st why did sportsbet.io not reply to that email or ask the reason for the permanent closure? Did you assume my answer already since you never acknowledged or gave any reply to my permanent account closure request on 21st november 2018.


Also ,i never requested Sportsbet.io to keep sending me any correspondence. I am just marking you guys as CC in every complain and posts in any betting forums .


I will battle this case till the end.


Kind regards ,
Ishaan

ishaan hassija <ishaan.hassija777@gmail.com>	10:26 PM (7 minutes ago)
to Sportsbet.io

Dear Sportsbet.io ,

If your defence is that i did not state my permanent account closure reason to be become i am a problem gambler hence you reopened my account that is such a silly perspective.


When a customer requests for a permanent closure it means a bookmaker should honor the request irrespective of it being due to bonus issue , Gambling issue or cashout issue or any dispute. Permanent closure means permanent closure.


I guess you guys needs to be reminded of what the term permanent means. Permanent is not subject to anything.


When you permanently close an account with any bookmaker online let it be william hill , bet365 or betfair or anyone . If you have requested a permanent account closure for anyreason whatsoever let it be a bet dispute , bonus dispute or problem gambling or anything . No bookmaker is supposed to and they never reopen permanently closed account no matter what the reason is . It is not that only in the case of problem gambling will they not reopen permanently closed accounts. No matter what reason they will honor the permanent closure.




I have contacted several departments who will shed some light into your decision.


Its completely fine if i don’t get a single penny out of this but to say you guys reopened my account because my permanent closure request was not related to problem gambling and related to dissatisfaction towards your service is naive and this email shall be viewed by the whole gambling industry.


Also , If you do acknowledge that you recieved my permanent account closure request on 21st why did sportsbet.io not reply to that email or ask the reason for the permanent closure? Did you assume my answer already since you never acknowledged or gave any reply to my permanent account closure request on 21st november 2018.


Also ,i never requested Sportsbet.io to keep sending me any correspondence. I am just marking you guys as CC in every complain and posts in any betting forums .


I will battle this case till the end.


Kind regards ,
Ishaan

[nhassija7]

So here Sportsbet.io implies that a permanently closed account can be reopened again if the closure was not subject to "Problem Gambling" as they user did not give that reason.

I have had so many accounts permanently closed on bet365 and betfair and several website due to pitty issues too but they have never reopened them again because the term "Permanent" has a meaning.

[nhassija7]

Interestingly the exact same issue happened with me on betfair where i had closed my account permanently due to a bonus issue with them and was able to open it later on and i had raised this with them as to how they allowed me to open a permanently closed account and they have refunded me 558$ in all deposits made after the period of my permanent account closure. I received the refund in full via neteller and can share correspondence if requested here.

My betfair account is permanently closed now.

[arie1985]

They are 100% at fault, your request is valid from the 21st of Nov:

On confirmation of your account being disabled you contacted us again:

Nov 21st at 02:01pm
Kindly permanently close my account

If you lost anything from this date onward - they are obligated to refund it to you.
Have you contacted Game Protect already?

[nhassija7]

Yes i have contacted Game Protect and this is my correspondence with them :-

Dear GP,

Thanks for your reply


My account on Sportsbet.io had a pattern of closing and reopening of accounts. I had many times asked for a closure of my account over bonus issues , bet settlement issues or cashout feature issues but every time i used to reopen my account. In this period i never ever asked for a "Permanent Account Closure" and normal account closures over the above specified issues can be reopened and i have no problems with it. Whenever i reopened my account after a normal closure and made any losses that is totally my responsibility and i have never asked sportsbet.io or any other bookmakers to refund me such loses.


The reason i told you the pattern on my account is because of your question - "Did sportsbet confirm the receipt of your permanent self-exclusion request?"



The answer for that is - No they did not confirm the receipt of my permanent account closure request which it is their responsibility they should have. In the loop of the email's over the account closure there is an exchange of approx 17-20 emails(you can see the screenshot i sent you before as attachement to confirm the same) and sportsbet.io has replied to each and every email correspondence in the loop except for the last email which was me the user demanding a "Permanent account closure" . Now why they did not reply to this request or confirm its receipt is because prior to this whenever i have closed my account normally and not on a permanent basis i have went on to reopen it and made losses. I assume they did not reply to my permanent account closure request exactly because of the pattern of my account before because if they did reply they felt they would be obligated to never reopen the account. This is why i explained the pattern of my account prior to my "permanent account closure request"


I think i fulfilled my responsibility as a customer to write formally to their support email to permanently close my account and i cannot be responsible for them not acknowledging it or replying to it.


In previous times i have sent over 50+ if not more emails to sportsbet.io support and never ever have they not replied to my email. It is just this one which they failed to reply on. Coincidence ? That is for the independent body to guess now. I have submitted the same complain to caracuo also but they have not replied to me yet.


How much did i lose in those 4 days i guess maybe about a 1000$ i do not know the exact figure and i cannot check right now since my account is permanently closed but i am sure sportsbet.io will have all records.


I have a transcript of live chat where i initially began by asking if there were any bonus available on my account because this was a loss making account for me and these guys used to give me small freebets as gestures. Moving ahead in the conversation i began discussing issues relating to their cashout feature in great length where they seem to be not understanding what i was saying intentionally. During this chat i opened my gmail account and realized i had made a request for permanent account closure and confronted the live chat support advisor with this. The advisor could not handle the questions i was throwing at him and transfered me to his senior manager where he does acknowledge the fact i sent them a permanent account closure request and makes me a shady 2.5 mb freebet offer to settle this which i instantly rejected and told them i would report them for not closing my account permanently despite my request and then reopening my account over email (to which they instantly replied) but failed to reply on my permanent account closure request.


I have an official transcript of this Live chat and can provide you the same if you request.


I have fully explained the issue in hand to you now GP. Its not even about the money i just want to fight on this case till the end because i feel this is just very very very intentional on their part. On the other hand even if unintentional they are still wrong.


Let me know how to go about it


Kind Regards,
Ishaan

Game Protect contact@game-protect.com 4 hours ago

Dear Game Protect ,

My username on sportsbet.io is ishaan


On 21st November i asked for a permanent closure of my account via email since sportsbet.io told me that they do accept account closure requests via live chat. Despite my 21st November 2018 formal request via email to permanently close my account they let me reopen the account on 24th November 2018 accepting new deposits and bets which should not technically happen since it is industry norm to not reopen permanently closed account at the users request no matter what the circumstances are but i was allowed to do so. This is completely unresponsible by the sportsbook and morally they should not have let me open my account given that i had made a request to permanently close it. Now sportsbet.io has sent me correspondence which indicated they think that unless they think that the customer is not a problem gambler and is closing their account because of dissatisfaction relating to a service then its fine for them to entertain reopening requests. Which for me is bizaree and unresponsible statement to make. If a customer has asked for a permanent closure it is the responsibility of the sportsbook to honour and respect this request which sportsbet.io has failed to do. Resulting in me able to reopen the account and losing futher money.Kindly look into my complain.


I want deposit refunds or settlement offer from them for all deposits taken after 21st december (which is my permanent account closure request ) which they did not honour


Screenshots attached for your reference ( my closure requests and reopen requests)



When you contact them they will show you account closure requests made prior to 21st november 2018 which were not permanent in nature just so that they can divert attention and deflect the blame. So beware of this please.


Hoping for your kind intervention


Also , I have evidence from their support staff which shows how they manipulate the cashout feature on some markets for "business purposes" That is a seperate case which i will expose after the initial above case is resolved.


Kind regards,
Ishaan
---

Game Protect contact@game-protect.com 4 hours ago

Hello,


It is crystal clear that the sportsbet.io scam has to give your losses back after permanent self-exclusion request. However, I am aware about more reports and they likely will not do it voluntarily, means legal action is required.


How GP works is explained here https://game-protect.com/faq/



Did sportsbet confirm the receipt of your permanent self-exclusion request?


How much did you lose after permanent self-exclusion request?




Best regards,


GP

---

ishaan ishaan.hassija777@gmail.com 6 hours ago

On 21st November i asked for a permanent closure of my account via email since sportsbet.io told me that they do accept account closure requests via live chat. Despite my 21st November 2018 formal request via email to permanently close my account they let me reopen the account on 24th November 2018 accepting new deposits and bets which should not technically happen since it is industry norm to not reopen permanently closed account at the users request no matter what the circumstances are but i was allowed to do so. This is completely unresponsible by the sportsbook and morally they should not have let me open my account given that i had made a request to permanently close it. Now sportsbet.io has sent me correspondence which indicated they think that unless they think that the customer is not a problem gambler and is closing their account because of dissatisfaction relating to a service then its fine for them to entertain reopening requests. Which for me is bizaree and unresponsible statement to make. If a customer has asked for a permanent closure it is the responsibility of the sportsbook to honour and respect this request which sportsbet.io has failed to do. Resulting in me able to reopen the account and losing futher money.Kindly look into my complain.





Attachment: IMG_2078.jpg

[nhassija7]

Please read the above post from in LAST to FIRST order

[nhassija7]

I realise i should not have played on this shady curacao based book if this was not based in curacao but with any other reputated licence then maybe it would be easier to get a refund. My aim is not to get a refund from them anymore, If i do get well and good but my main aim is to show how casual they are with permanent account closure requests. This case should highlight their failure to honour permanent account closure request. I have filed complain with SBR lets see if they help out successfully

[littlekona]

Like in states casinos if you exclude yourself then sneak in play and lose you are not going to get your losses back....plus if you win you won’t get paid too lol

[nhassija7]

Like in states casinos if you exclude yourself then sneak in play and lose you are not going to get your losses back....plus if you win you won’t get paid too lol

Irrelevant this is not a states casinos. I did not sneak in either. They let me enter with welcome arms 4 days after my permanent closure request which is disrespect to my closure request and everything responsible gaming stands for.

I seriously don't care anymore about the refund. I am talking in terms of people who in reality have problem gambling and close their accounts permanently but aren't comfortable about the idea of disclosing this problem gambling to the bookmaker.

[arie1985]

OP, how much did you lose after you requested to permanently close your account on 21-11?

[nhassija7]

OP, how much did you lose after you requested to permanently close your account on 21-11?

Don't clearly remember the exact figure but should be somewhere around 1000-1100 $ after my 21-11 permanent closure request

[arie1985]

I am not sure if with legal fees it would be worth getting it from Sportsbet.io - but perhaps Game Protect can offer you a better route of getting more ... Speak to him and/or to SBR and see how to get the most out of it.

[Fitz030808]

I hope you get whatever decision/satisfaction you’re looking to receive from the book. If you’re looking for compensation, I’m afraid they’re going to keep stating you closed the account due to the cash out function.

[nhassija7]

I hope you get whatever decision/satisfaction you’re looking to receive from the book. If you’re looking for compensation, I’m afraid they’re going to keep stating you closed the account due to the cash out function.

I closed the account “PERMANENTLY” my request should have been granted irrespective of it being because of a cashout function issue or Problem gambling or any pitty or small issue . When the user has given his consent in formal to permanently close the account then it should not be reopened.

[arie1985]

I closed the account “PERMANENTLY” my request should have been granted irrespective of it being because of a cashout function issue or Problem gambling or any pitty or small issue . When the user has given his consent in formal to permanently close the account then it should not be reopened.

Legally you're right but if you need to enforce it legally the legal costs might be more than $1000 so you won't get much back, anyway check your options with SBR and GameProtect and see what they say.

[nhassija7]

I have filed a complain with SBR regarding this around 2 days back so let’s see what they can do.

[Optional]

Thanks for your reply. I do understand your point of view so in conclusion you're saying SBR won't do much with this complain since they do not feel it is fair on the book to be confronted with losses and reminding them that my account was permanently closed.
Also , Point to be noted is i did not GET IN or SNEAK IN Or make new ids to get in. I used the same old account and ASKED THEIR PERMISSION TO GET IN . WITH THEIR CONSENT I GOT IN. I DID NOT JUST SNEAK IN OR DECEIVE THEM
I had many times closed my account with sportsbet.io previously and made loses but never demanded any refund since these closures were never ever "Permanent" in nature.

Now i understand where you are coming from but if they were a responsible bookmaker they would not have reopened my account in the 1st place resulting in me neither making a profit or a loss. So the scenario of me asking a payout would never have been raised.

I live in India , What are my options to take legal advice anyways against an offshore book? Let me wait for Game Protect's reply .

Thanks

Well, it's less of a judgement call and more to do with the reality we grew up mainly only helping people with the US facing offshores and US bettors. I think you'll find most US players find the idea a bit strange too. Not just the books.

Personally, I come from a country where similar responsible gambling guidelines are in place, and do get why they exist. We can't have govt licensed books who are legally able to advertise to the public deliberately targeting problem gamblers.

But Sportsbet.io is a barely licensed Curacao entity. They are not subject to the same responsible gaming guidelines as big legal books. It would be a bit hypocritical for SBR to ask them to honor a system we would not ask other barely licensed offshores to follow.

If it was Bet365 et al, I am sure we'd give it a go for you, as nobody disagrees that they have these rules to follow.

Have you asked their license issuer what they think yet? complaints@curacao-egaming.com

[arie1985]

OP,

What Optional is explaining to you is that there is a cultural and mental differences between certain countries.
In the US the term "self exclusion" is not that popular as it is in Europe.
Also in the US self-exclusion is not something the operator is obligated to pay for so if you lose they don't pay and if you win they don't pay neither (see post #17 here).

In Europe the term "self exclusion" is more binding and if an operator violates it he would be responsible for the loss.

Sportsbet.io is licensed in Curacao, the only one who can help you in Curacao is Game Protect, I have tried myself to contact local lawyers and advisors in Curacao, and got nothing - the only one I'd trust is Game Protect.

I wouldn't bother emailing complaints@curacao-egaming.com although you are welcome to email them but they won't help you at all, none whatsoever. You have only 1 channel to try now.

The thing is you lost $1,000 - I am sure in India it's a lot of money but in Curacao or in the US this is a reflection of legal fees - maybe Game Protect would be able to help you for $400 - $500 - ASK FOR IT, don't ask us, ask the person who can assist you - if it works - great, you might get 50% - 60% of your losses back.

Another suggestion - keep your correspondence down to minimum, no one likes to work for $500 having to read a "scroll" i.e. a lengthy text that makes it impossible to follow up with what you're asking.

Keep it down to a minimum, explain the issue, and see if GP can help you for that amount - unfortunately I have nothing else to offer you to do, I understand you're annoyed but please also take this as a lesson for life and stay away from gambling, arrest the addiction and don't let yourself fall into this ever again.

[nhassija7]

OP,

What Optional is explaining to you is that there is a cultural and mental differences between certain countries.
In the US the term "self exclusion" is not that popular as it is in Europe.
Also in the US self-exclusion is not something the operator is obligated to pay for so if you lose they don't pay and if you win they don't pay neither (see post #17 here).

In Europe the term "self exclusion" is more binding and if an operator violates it he would be responsible for the loss.

Sportsbet.io is licensed in Curacao, the only one who can help you in Curacao is Game Protect, I have tried myself to contact local lawyers and advisors in Curacao, and got nothing - the only one I'd trust is Game Protect.

I wouldn't bother emailing complaints@curacao-egaming.com although you are welcome to email them but they won't help you at all, none whatsoever. You have only 1 channel to try now.

The thing is you lost $1,000 - I am sure in India it's a lot of money but in Curacao or in the US this is a reflection of legal fees - maybe Game Protect would be able to help you for $400 - $500 - ASK FOR IT, don't ask us, ask the person who can assist you - if it works - great, you might get 50% - 60% of your losses back.

Another suggestion - keep your correspondence down to minimum, no one likes to work for $500 having to read a "scroll" i.e. a lengthy text that makes it impossible to follow up with what you're asking.

Keep it down to a minimum, explain the issue, and see if GP can help you for that amount - unfortunately I have nothing else to offer you to do, I understand you're annoyed but please also take this as a lesson for life and stay away from gambling, arrest the addiction and don't let yourself fall into this ever again.

Ok now i understood what you were talking about in regards to the mental differences between different regions.

I have indeed written to complaints@curacao-egaming.com but they have not replied and its been 5 days now since i sent the email. This delay is a bit weird..

To be honest its not a matter of whether 1000$ is a lot of money or not in my country or your country. Money is money and i would do the same for even 100$ , I don't think that would make a difference for me the amount of money , Although i understand where you are coming from but in regards to legal fees - if that it where this goes wouldn't the book pay the refund + the damages caused to me in legal fees? ( Just asking because i am a complete layman in my legal knowledge) .

Also, Sincere apologies for making my correspondence a tad bit long , My intention was not to annoy anyone but was to give out as much info as possible. Will keep the correspondence to a bare minimum now as advised.

It almost felt like i was making you feel that you are are obliged to help me out and serve me my refund on a plate. I'm sorry but i have no such expectations and i honestly appreciate each reply you've give and thanks for that.

Already am in talks with Game Protect lets see what happens...

[arie1985]

I have indeed written to complaints@curacao-egaming.com but they have not replied and its been 5 days now since i sent the email. This delay is a bit weird..

It's not weird, it's very normal, they might ignore your email or at best answer it with some generic response, you are turning to the wrong people for the wrong reasons. Curacao is not the UK or the US, there is corruption in this place and the email you sent to is not there to serve you but to serve and encourage more businesses to do business on the island.

Legal fees - the bookmaker won't pay the legal fees you're paying, they might even look to pay less than what you lost.... making long correspondence is not bothering me - I'm just telling you that a local lawyer won't bother too much with a $1,000 case - they usually take cases of $3,000 or more, where $3,000 is literally a bare minimum.

I'm just trying to be honest about how this works, still - speak to GP and see how you can get the wheels (if any) rolling, give it a try, don't give up.

[nhassija7]

Got the following email reply from Curacao gaming 3 days ago

Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

We have copied in the operator to handle your complaint.

The operator in copy is requested to provide you with and Curaçao eGaming with
an update regarding this particular compliant in order to remain compliant.

Awaiting for the operator to respond.

Best Regards,
Curaçao eGaming

[raiders72001]

Be careful with sportsbet.io. They accept deposits and wagers with no confirmations. They have stiffed players accusing them of attempted double spends without proof. There have also been problems with KYC there. If you are playing with a bitcoin book, it's best to play at legit ones. Some have no KYC procedures. Most require one confirmation.

[arie1985]

Got the following email reply from Curacao gaming 3 days ago

Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

We have copied in the operator to handle your complaint.

The operator in copy is requested to provide you with and Curaçao eGaming with
an update regarding this particular compliant in order to remain compliant.

Awaiting for the operator to respond.

Best Regards,
Curaçao eGaming

The operator (Sportsbet.io) will give you the same response they have before - the only way to approach it is legally. No one would give you a "refund" out of good gesture, you have to force it.