Alert - Bet365 refuses payments - postal verification code required

**AimingHigh** · 07-09-09, 08:43 AM

What country are you in? (Wondering if there's high bonus abuse / fraudulent accounts there).

**chubber911** · 07-09-09, 08:44 AM

Have you asked that they send it again?

I had an experience with one bookmaker where they did the same thing. I got the postal verification code in the mail like 3 months after creating my account. They're just trying to delay you, hoping you will gamble all your winnings away.

**betpartners** · 07-09-09, 10:06 AM

Just a security measure, they will pay you when they have that info, dont sweat it.

I know it can be frustrating but bookies are entitled to have whatever measures they want in place to verify new account holders.

Once you are verified the only thing you have to worry after that is having your limit cut

**themajormt** · 07-09-09, 10:08 AM

Betpartners have you ever made a post that didn't jerk off a bookie???????

**betpartners** · 07-09-09, 11:04 AM

Absolutely,

I have little time for non licensed books for starters

Yesterday i gave negative opinion on the LGA.

What i wont do is the same old boring stuff that a lot do on here do when they come on dont read everything and just go scam, thieves, corrupt or whatever.

Nothing wrong with looking at something at its face value and making a comment

But i thank you for your contribution to this thread, it was invaluable.

**Rizzla** · 07-09-09, 11:11 AM

Why don't u pick up your phone and call them right away?

**themajormt** · 07-09-09, 11:37 AM

Oh and your post was so valuable?!?!?! You were just justifying the book giving the customer the run around. You did not address the mail issue, you just said the book can do whatever they want to verify accounts.

**boto** · 07-09-09, 11:45 AM

themajormt is right.
and I never said scam, thieves, corrupt or whatever.

My account is having pending withdrawals worth of 3500+ € and I am waiting for this "letter" now.

I only want to alert every newbie to what to expect from this "serious" bookmaker

Is plain obvious that they only trying to delay me, actually trying to not pay me.
They didn't request any code when I deposited big amounts of money!

So yes, bet365 can be called a cheesy scam, thieves and corrupt.

**boto** · 07-09-09, 11:49 AM

Originally posted by Rizzla

Why don't u pick up your phone and call them right away?

this question is for me?
Actually they called me before I called them. A bored operator verified all my details on the phone one , so I also had a phone verification.
And after all he said they still require the code before any payment will be processed.
Ha!

**betpartners** · 07-09-09, 12:02 PM

Originally posted by themajormt

Oh and your post was so valuable?!?!?! You were just justifying the book giving the customer the run around. You did not address the mail issue, you just said the book can do whatever they want to verify accounts.

Correct

They can, if you dont like it go elsewhere

Boto, i never said you called them thieves corrupt or scam, read my words,

But seriously a thread about a bookies wanting to verify your id, jeez you must be bored.

Verify it already.

**betpartners** · 07-09-09, 12:05 PM

Originally posted by boto

themajormt is right.
and I never said scam, thieves, corrupt or whatever.

My account is having pending withdrawals worth of 3500+ € and I am waiting for this "letter" now.

I only want to alert every newbie to what to expect from this "serious" bookmaker

Is plain obvious that they only trying to delay me, actually trying to not pay me.
They didn't request any code when I deposited big amounts of money!

So yes, bet365 can be called a cheesy scam, thieves and corrupt.

You are obviously a newbie anyway, you see most bookies request id verification when it comes to withdrawal, nothing at all new there.

You seriously think they are scams etc for asking for a id check,

Really?

Dont bother answering, from your comments i see it would be the same old drivel, they dont actually steal from you just want a id check and you call them thieves.

**themajormt** · 07-09-09, 12:07 PM

Betpartners you are missing the POINT of the thread... #1 he was letting people know what to expect from them IF they want to withdraw. #2, other people have stated it has taken 3 MONTHS to obtain the code. Do you think the book sends the code FEDEX so it can be tracked and verified that it was sent AND received??? No... The probably send it standard mail where it can be lost or stolen or maybe even NOT sent!!!

**themajormt** · 07-09-09, 12:10 PM

I have no problem with a book verifying ID... What is a concern is when the book doesnt send out this information when the account is opened and a deposit is accepted. Once a deposit is made the book should send the code REGISTERED mail so that the customer can quickly verify their account and make a withdrawal if they win. Not wait 3 months for the book to decide when they will send it.

**betpartners** · 07-09-09, 12:16 PM

Originally posted by themajormt

Betpartners you are missing the POINT of the thread... #1 he was letting people know what to expect from them IF they want to withdraw. #2, other people have stated it has taken 3 MONTHS to obtain the code. Do you think the book sends the code FEDEX so it can be tracked and verified that it was sent AND received??? No... The probably send it standard mail where it can be lost or stolen or maybe even NOT sent!!!

I do understand the premise behind this and as a warning that is fine in itself and my first response was that it was a security measure dont sweat it.

From that point onwards they were called scams etc, and you know the question you asked me matey.

Point is this, i have no idea why someone else had to wait 3 months but i would suggest that the vast majority dont and it is nothing more than a security measure, no need to turn it in to theft, slow pay, corruption or whatever, its a simple security measure.

FFS i even said i understand it can be frustrating, that in itself tells you that i acknowledge that they could do it better.

But this is a minor thing, he will get his money, or is the suggestion that he wont.

some perspective here hey

**betpartners** · 07-09-09, 12:17 PM

Originally posted by themajormt

I have no problem with a book verifying ID... What is a concern is when the book doesnt send out this information when the account is opened and a deposit is accepted. Once a deposit is made the book should send the code REGISTERED mail so that the customer can quickly verify their account and make a withdrawal if they win. Not wait 3 months for the book to decide when they will send it.

Yes i accept it can be better

But this is not an instance of slow pay, theft or anything, at worst administration bungling

**AimingHigh** · 07-09-09, 12:19 PM

The problem with OP's warning, however, is that it depends on location. Unless their practice has recently changed, they certainly don't mail out PVCs in the UK before permitting you to withdraw.

(Though I was subject to a similar processs by Paypal when I sent several $k from my Canadian bank/Paypal account to my UK bank/Paypal account. The code did, indeed, get lost in the mail and I needed the funds for tuition payment which, ironically, was why I'd chosen Paypal over a regular international wire, as it would have been less expensive / quicker.)

**themajormt** · 07-09-09, 12:32 PM

That is why I made the point to say that AFTER the accept a deposit the book should send the code some sort of registered mail. Not waiting until the customer wants to withdraw and then praying it doesnt get lost. This way it shows that the book has no intention of giving the customer a run around but they are just protecting their assets. I also believe a code really serves no purpose at all because if the person went through all the trouble of forging documents dont you think he could get the code from the address if he really wanted to?

But Ill leave that part alone

**betpartners** · 07-09-09, 12:38 PM

Originally posted by themajormt

That is why I made the point to say that AFTER the accept a deposit the book should send the code some sort of registered mail. Not waiting until the customer wants to withdraw and then praying it doesnt get lost. This way it shows that the book has no intention of giving the customer a run around but they are just protecting their assets. I also believe a code really serves no purpose at all because if the person went through all the trouble of forging documents dont you think he could get the code from the address if he really wanted to?

But Ill leave that part alone

fair enough, my point is that most bookies do it that way, only recently i opened an account with canbet, bet, won and then requested withdrawal, 24 hours later request was denied and id verification was requested.

I was pissed off, lost my money while waiting for verification and thats why i said in my first response that i understand the frustration.

But it is a massive leap from being shite with admin to being thieves.

The OP first post was a warning fair enough, but it is just an ID check at the end of the day however convuluted the process is.

I agree with you it can be better and should be by ALL bookies, but he will get paid once this is done.

**boto** · 07-10-09, 04:58 AM

Thank you all for your comments. Well I, for one, cannot lose the money now, betting, because they limited my max stake to 1%

Today I received a phone call from the bank to ask me if I am the one who deposited money to Bet365.

What do you think of this?
Things are really getting radical.

So
1) They request scanned documents
2) They call by phone to verify details, again
3) They fax the bank to call the account holder to confirm the deposits.
and
4) They will still not pay until you give them this pv code

I am sorry but for me it's clear Bet365 will now do anything to get anyone with something not to pay.

I am not a newbie, actually I play on many european books and Bet365 is the only one who did all this "verifications"

**headgames** · 07-10-09, 06:41 AM

Originally posted by themajormt

That is why I made the point to say that AFTER the accept a deposit the book should send the code some sort of registered mail. Not waiting until the customer wants to withdraw and then praying it doesnt get lost. This way it shows that the book has no intention of giving the customer a run around but they are just protecting their assets. I also believe a code really serves no purpose at all because if the person went through all the trouble of forging documents dont you think he could get the code from the address if he really wanted to?

But Ill leave that part alone

The postal verification code is included in the welcome pack sent out upon registering and therefore the majority of users receive the pack and insert the code prior to ever requesting a payout.

The PVC thing has come up before here, one guy entering a variation of his address which caused the problem. He then changed his address to the correct one to verify it but the original code then didn't work because it was for the original address and so it needed a new code sending.

The likes of Moneybookers and WBX also run postal verifications.

**katstale** · 07-10-09, 10:01 AM

Just my 2 cents here as I haven't played there for several years (due to very low limits), but you would think that SBR might be able to assist on something like this if the player lived in a country, like I do, where mail is not delivered to your house.

Yes, there are still places in the world where mail will not find you. If this had happened to me, i would be unable to comply with their request unless they were willing to fed ex this code to me.

If mail service is good, then comply. maybe Justin can offer a compromise to 365 on this.

**themajormt** · 07-10-09, 10:09 AM

Thank You Kat! That is what I was trying to reiterate! It can be a burden on the customer if they dont receive their mail!

**betpartners** · 07-10-09, 11:38 AM

Serious question

If you dont get mail, how do you get any bills like utilities, internet bills and so on.

What about doctors appointments

There simply must be some sort of setup that one can receive some sort of documentation.

What country are you from Kat that does not have a postal service

**katstale** · 07-10-09, 03:57 PM

Originally posted by betpartners

Serious question

If you dont get mail, how do you get any bills like utilities, internet bills and so on.

What about doctors appointments

There simply must be some sort of setup that one can receive some sort of documentation.

What country are you from Kat that does not have a postal service

Serious answer, I realize some folks don't get out much. Panama has almost no walk up delivery mail. You would need to go to the post office and rent a box to have half a chance to get some mail.

Utility bills are HAND DELIVERED by the companies themselves and shoved under your door.

Email attachments, faxes, and cell phone is how you get by. If you want something impt to show up at your door from someone.... DHL or fed ex does a good job.

**moonbeam** · 07-10-09, 07:08 PM

Originally posted by boto

Hello,

I would like to alert everyone who thinks about joining and depositing to Bet365.
They will request a so called code (pvc) before they process any withdrawals.

A bookmaker usually request from players scan/faxes of id documents and credit cards, and sometimes an utility bill. All this to prove that the player is the one who deposits, bets, and registers with real data (id, address)

Bet365 will ask you for these documents too but they will ask you also a code they say they send to your registered home address.

So after I sent all the documents they requested, my payment was still not processed. So I asked why they don't process my payment.

Unbelievable, this is the first time a bookmaker will not pay me without some sort of letter they state they send.

There you have it.
Even if you send any document that clearly proves you are the owner of the account, card, etc. Bet365 will not process withdrawal requests.

In my humble opinion, everyone should know what to expect from this bookmaker when they request withdrawals.

I don't know what other bookmaker will ask for a letter, they say they send. And no one could have a certainty that this letter will be sent/reached to his address.

So beware players who know the postal service in your city/country is not the best or usually have troubles receiving postal mail.

Normally, as far as I know, they accept both: A letter to your registered home address or a simple ID copy. Check this out!!!

Neverthenless bet365 is a shit book who cheat their customers in a very unfair way. Their livebetting for example is nothing else than a scam.
Also they like to void or change winning bets after the event has finished.

**haramzada** · 11-10-10, 10:53 AM

i have a problemm too

**haramzada** · 11-10-10, 10:53 AM

PVC

sorry for my bad english!

Zoe R has joined this chat.
You are now chatting with Zoe R.
Zoe R Hello, welcome to Bet365 Live Chat. How may I help you?
besik Hello Zoe
besik I have a few question
besik are you here?
Zoe R Yes.
besik ok
besik you did resent me a pvc
besik in 31 october
besik when can i get this?
Zoe R Can I take your username and four digit security number please?
besik
besik sure
besik here it is
besik dont do any resents plz!!!
besik i have a question
besik i am waiting
Zoe R Can you tell me approximately when the last deposit or withdrawal was made on your account and how much was this for?
besik are you here??
besik yes i can wait pliz
besik 01/11/2010
besik 16.34
besik 100$
Zoe R The letter was last sent on the 31/10/2010.
besik ok
Zoe R Letters can take around 14 days.
besik now listen
besik listen
besik 14 days ok
besik when have u send it for me at the first time?
Zoe R On the 19/07/2010.
besik and whers is it?
besik where is the code?
besik pvc?
besik if you sent on eth 19/07/2010
Zoe R I do not know what happens to the letter after it is sent.
besik listen
besik its not my business
besik i want my pvc!!!!
Zoe R It has been sent.
Zoe R Is there anything else I can help you with today?
besik how can you assure me,that you sent?
besik yes there are many
besik how can you assure me,that you sent?
Zoe R Because I have looked at your account and told you it was sent.
besik if i couldnot recieve the second pvc, then what? i must request resent again???????
besik zoe
besik 19/07/2010
besik after this are how many months?
Zoe R There is no reason for why you are not receiving them when customers all over the world receive them.
Zoe R If you do not receive it, then we would have to send another.
besik nope
besik i saw many forums people are talking that they are waitins 3 month or more
besik and forums too
besik if i couldnot take my second pvc, what to do?????
besik request resent again??????
besik or lose my money?
besik im tired!
besik answer
besik please
besik im waiting
Zoe R I have already advised you what will happen.
besik i havenot recieved pvc
besik the old pvc
besik nw im waiting for the new
besik what to do??????
besik if it couldnot comes
besik ?
besik Zoe R If you do not receive it, then we would have to send another.
besik what?????????????
besik and wait monthes again?????????
Zoe R Yes.
Zoe R Other customers receive theirs, so you will need to wait for yours to arrive also.
Zoe R Is there anything else I can help you with today?
besik bye
Zoe R Thank you for contacting bet365 Live Chat today.
Zoe R has now left this chat.
This chat has been closed by bet365.

**tommygun** · 11-10-10, 10:59 AM

terrible english.

**nenad** · 11-10-10, 04:42 PM

this is normal jerking by 365 when they dont want to pay

**chachi** · 11-11-10, 04:21 AM

this thread is total BS ... postal verification for non UK has been standard policy for them for ages

Again I say, I laugh out loud when I read these threads of people complaining about stringent ID checking.

Be f'ing happy they take things seriously, would you prefer Stryyke's methods?!?

**tommygun** · 11-11-10, 11:09 AM

i have an account with bet365, i live in australia and had absolutely no problems registering with them and returning the verification code through the mail. the op is obviously a crook.

**hockeynut** · 11-11-10, 01:14 PM

I received my PVC letter one day after I emailed them. And I live in Canada. Not sure how they got it to me so quickly but you had such a hard time.

**iwa2005** · 11-12-10, 04:53 AM

I also have some experiences with that. When I registered and after few days tried to make a withdrawal I was told I need PVC in order to have my withdrawal request processed. I got a letter 2 weeks later.
A friend of mine has been waiting 2 months and did not get any. He even requested them to send a new one. It is more than 2 years he is not betting at Bet365 and he is very lucky, he did not start to play before he get this letter. Maybe his money would be sitting on his account forever.

**Ganesh** · 11-12-10, 09:49 AM

Bet365 always send letters to verify ID.