Hello everyone, I'm a new registered user from Italy.
Betcruise checked my documents on February 17, but has not yet credited my SKRILL account the withdrawal I requested on 10 february.
In addition, from 20 February I can not bet anymore because I receive an "Invalid Promo Code" message and the bet is not accepted.
So I can not even try to lose my money that I still have in the balance by continuing to bet.
Although it is clear that they are not going to pay, I do not understand why they prevent me from betting.
Has anyone else happened?
However I sent a complaint file from https://www.sportsbookreview.com/sportsbook-complaint/ on 25/02/2019 and I forwarded all correspondence sent and received by Betcruise to help@sportsbookreview.com .
I hope to be able to recover my money, or at least that Betcruise allows me to start betting again.
Betcruise checked my documents on February 17, but has not yet credited my SKRILL account the withdrawal I requested on 10 february.
In addition, from 20 February I can not bet anymore because I receive an "Invalid Promo Code" message and the bet is not accepted.
So I can not even try to lose my money that I still have in the balance by continuing to bet.
Although it is clear that they are not going to pay, I do not understand why they prevent me from betting.
Has anyone else happened?
However I sent a complaint file from https://www.sportsbookreview.com/sportsbook-complaint/ on 25/02/2019 and I forwarded all correspondence sent and received by Betcruise to help@sportsbookreview.com .
I hope to be able to recover my money, or at least that Betcruise allows me to start betting again.