A book can cancel a transfer at Ecopayz. Did you see that before at other eWallets?

**Stallion** · 02-28-19, 02:23 PM

lonnie55 play at a top rated sportsbook to avoid all this crap.

**Optional** · 02-28-19, 05:14 PM

I've seen Skrill cancel payments several times.

**lonnie55** · 02-28-19, 05:29 PM

Originally posted by Optional

I've seen Skrill cancel payments several times.

Really? I always thought that only money which really exists can be sent around

So as a merchant I can reverse transfers whenever I want? This undermines the integrity of all these services...

**Optional** · 02-28-19, 06:24 PM

Originally posted by lonnie55

Really? I always thought that only money which really exists can be sent around

So as a merchant I can reverse transfers whenever I want? This undermines the integrity of all these services...

I agree. I have just spent 5 mins searching for a thread on here where one of the big UK bookies froze a players account for investigation and also asked Skrill to confiscate any funds they held. Which was around 45K from memory. And was not all from the book. Maybe around 2014.

The others have been complaints where skrill has reversed "over payments" due to a bet being re-valued late and the player withdrawing before the book realized.

**Vyasports** · 03-01-19, 02:33 AM

Ive never experience this before, i mean how is this even possible? What if you already used that "money", lets say deposited it and placed a bet via another book (lost it too) & your ecopayz bal is zero, what then? before the "cancellation" there was a time frame... (negative balance & you would have to deposit/reload)

and also they had to refund you since they only accept Turkish users no? So why cancel it... something doesnt add up here...
So seriously your only chance to withdraw your initial depo was the 5 min CS gave you?

**Vyasports** · 03-01-19, 02:42 AM

///

**moojoo** · 03-01-19, 04:15 AM

That is scandal. I dont trust Skrill/Netteler a sht,now i see Eco is rogue too. Ill stop using them,only credit card from now on.

**lonnie55** · 03-01-19, 06:02 AM

Statement from Ecopayz (two one-liners in two different emails):

Dear Bastian,

Thank you for contacting the ecoPayz Team!

Yes, Payout could be cancelled by merchant due to many reasons (incorrect amount;incorrect receiver etc)

Please feel free to contact us should you require any further assistance.

Best regards,
The ecoPayz Team
customersupport@ecopayz.com

Dear Bastian,

Thank you for contacting the ecoPayz Team!

Please be informed that regarding issues with your payouts and your merchant account, please contact the merchant directly.

Please feel free to contact us should you require any further assistance.

Best regards,
The ecoPayz Team
customersupport@ecopayz.com

**Vyasports** · 03-01-19, 06:10 AM

@lonnie55: How can you even concentrate on betting when you have to deal with all these BS & problems? I guess by now you may have registered at 250+ books??

**sadekmeister** · 03-01-19, 06:28 AM

@lonnie55: were you notified about that by ecopayz or did they simply take the money without saying a word?

**Alfie White** · 03-01-19, 06:34 AM

This is terrible.

If I were you, I would demand from EP to give the money back as you wouldn't be in position to request a withdrawal from the Book if you had insufficient funds and someone in their office had to approve that. I am shocked, to say the least. Did the Book even contact you prior to that action or they just decided to take the funds away?

**lonnie55** · 03-01-19, 07:53 AM

Originally posted by sadekmeister

@lonnie55: were you notified about that by ecopayz or did they simply take the money without saying a word?

Originally posted by Alfie White

Did the Book even contact you prior to that action or they just decided to take the funds away?

Neither did Ecopayz inform me nor did the book

@Alfie: Ecopayz gives a shit about disputes between books and customers. They always say "please contact the merchant directly". And if you want to complain about Ecopayz which I did before ( https://www.sportsbookreview.com/for...l#post28182809 ) then FCA will say "you are not a customer of FCA, thus you are not eligible to make a complaint"

@Vyasports: no idea, it's part of betting. almost 300

BTW, this seems to be an exclusive option for merchants. A customer CAN NOT cancel a transfer. I asked Ecopayz what the deadline for a cancellation is and will update the thread

**Alfie White** · 03-01-19, 08:18 AM

I would pack my shit up and leave ecoPayz, with so many cheap EMI banking solutions, there is no point to even consider using Paysafe/ecoPayz. At least bank transfer cannot be reversed just like that.

Hope that you solve this situation

**piterp** · 03-01-19, 05:33 PM

Most of e-wallets working like that when they get your money they can do what they want and some of them working straight against customers.

**lonnie55** · 03-02-19, 02:42 AM

Gesendet: Freitag, 01. März 2019 um 13:14 Uhr
An: customersupport@ecopayz.com
Betreff: Aw: [#NGF-865-80859]: Cancellation of a payment

Hi,

wow, this is a big surprise. And what is the deadline for these cancellations? And how can I cancel a payment as a customer if I made a mistake (incorrect amount; incorrect receiver)? Or is this an exclusive option for merchants?

Bastian

Gesendet: Samstag, 02. März 2019 um 02:01 Uhr
Von: "ecoPayz Customer Support" <customersupport@ecopayz.com>
Betreff: [#NGF-865-80859]: Cancellation of a payment

Dear Bastian,

Thank you for contacting the ecoPayz Team!

Unfortunately we cannot provide such information as it depends on each merchant and their Terms of Use.

In case you made a mistake, you should contact the merchant from where you made the payment as usually once the payment is made, users cannot cancel the payment themselves.

Please feel free to contact us should you require any further assistance.

Best regards,
The ecoPayz Team
customersupport@ecopayz.com

...

**Vyasports** · 03-02-19, 06:15 AM

Thanks Lonnie55

**dealer wins** · 03-02-19, 06:40 AM

Yup, ewallets should be avoided if at all possible. They all are in bed with their merchants, share info, reverse transactions, put blocks on your account etc

Scummy scammy behaviour which is unethical but the regulator in the UK does F all about it.

**ponylover** · 03-04-19, 01:30 AM

Sorry for hijacking this thread. Just started with sportsbetting a few weeks ago and mostly used bank or CC, but eWallets seems to be the way easier option, but after reading this here I am not sure anymore. I you don't mind I have a few questions. Hope that's okay?!

- any recommendation what eWallet would be the best? Looks like Neteller, Skrill and Ecopayz are the leaders and only real ewallet options?
- read a lot about affiliates and found 2 bigger ones. Not sure if I am allowed to name them here? A Russian one and a German one. The German one seems to have some really good reputation. Guess it's an important factor and can bring some more money by using their bonus thing?

Thanks a lot in advance for any help. You can find lots of information on the web, but really hard to know how good the quality of those information is.

Cheers,
Michael

**lonnie55** · 03-04-19, 09:42 AM

Originally posted by ponylover

Sorry for hijacking this thread. Just started with sportsbetting a few weeks ago and mostly used bank or CC, but eWallets seems to be the way easier option, but after reading this here I am not sure anymore. I you don't mind I have a few questions. Hope that's okay?!

- any recommendation what eWallet would be the best? Looks like Neteller, Skrill and Ecopayz are the leaders and only real ewallet options?
- read a lot about affiliates and found 2 bigger ones. Not sure if I am allowed to name them here? A Russian one and a German one. The German one seems to have some really good reputation. Guess it's an important factor and can bring some more money by using their bonus thing?

Thanks a lot in advance for any help. You can find lots of information on the web, but really hard to know how good the quality of those information is.

Cheers,
Michael

Depends on many things. Which books do you use? Which payment methods are available?

Neteller and Skrill are actually pretty solid but they are expensive and their CS has become really worse throughout the years. Moreover they stopped collaboration with many books, so more and more books only offer Ecopayz instead of Neteller and Skrill.
Bitcoin is another option you should consider. Not very hard to learn and easy to master.

**Nisi92** · 03-04-19, 10:37 AM

Originally posted by Vyasports

@lonnie55: How can you even concentrate on betting when you have to deal with all these BS & problems? I guess by now you may have registered at 250+ books??

Either you make longterm profit in Asia or you will have those problems with bookies if you want to be a successful bettor.

**KittiP** · 03-25-19, 08:47 PM

Wow, this is nuts! I wouldn’t have ever even thought that something like this could happen.
“where one of the big UK bookies froze a players account for investigation and also asked Skrill to confiscate any funds they held. Which was around 45K from memory. And was not all from the book.”
Beyond belief.