18Bet 6600 Euros of losing bets added to my account and 3207 withdrawal cancelled

[KittiP]

Did anyone look at these bets?

Not only were the fake bets placed on the same day and around the same time on 18Bet and Babibet, but they even repeated the same bets.
The 5 babibet bets are the same as 5 of the 18bet bets, but just at different odds.

It's amazing how little they are doing to cover their tracks.

It's like they don't even care.

[KittiP]

What would you advise me to do now? What is the best way to deal with this? What steps should I take?
Thank you in advance for your help!

I'm no expert at all when it come to this and what I have done hasn't exactly helped.

But I think you should also just follow the same process that I followed.

1) Contact 18bet (and Babibet), they didn't bother replying to me, but maybe they will send you a courtesy 'f you' email, saying that you need to protect your account.....username, password......terms and conditions.....blahh blaaaahh blaahh.

2) Make an SBR complaint.

3) Contact their licensors:

18Bet (Shark77) - Fill in the form - https://www.mga.org.mt/support/online-gaming-support/

BabiBet - Send an email to - complains@gaminglicences.com

4) MGA brushed me off and gave me a nonsensical response, but hopefully this wont happen to you.

5) My current step advised by lonnie55, make a complaint about the licensor.
I'm guessing that at some point the licensors will start to connect all of these complaints and start to take it more seriously.

So, if you wouldn't mind, maybe it would be a good idea to briefly mention all of the other cases that you have seen on here when you make the complaint.

[KittiP]

I wasn't able to get in contact with the guy that lost the 9k euros on the german site.

However, someone else contacted me on there and I will contact him back now.

But he says that he has had the same thing happen to him with 18Bet.

I'll keep you guys updated, or maybe he will.

[lonnie55]

Personal account or via agent?

personal 5 yr old account

[KittiP]

I just heard back from the second guy from the german forum he said that he had a similar situation.

Withdrawal request submitted of 1300 Euros, phone verification completed, pending withdrawal cancelled and then a single losing bet of 1300 Euros was added to his account.

He sent me screenshots of his live chat with 18Bet and it was unsurprisingly very similar to what they said to me.

They didn't seem surprised at all and said that they couldn't see anything wrong with the bet.

[KittiP]

So now we have:

1300 was one bet
1900 was 700 x 2 and 500
1500 was 750 x2
650 was one bet
6600 was 1100 x 6
9000 was 4500 x 2
10242 was 690, 940, 725, 1250, 2475, 2500, 850 and 812
3185 was 735, 890 and 520 x 3
1300 was one bet

How many more of these do you think that we are going to get?
How many more of these cases do you think that there are from people who haven't posted online?

[Optional]

Thanks for your efforts KittiP

Please keep trying to get more to submit complaints here.

This might feel like it's getting nowhere, but the slow moving wave of lava will get there in end I predict.

This is too much and too blatant now I am thinking.

[jjnnbb]

I was also a victim of the multi-account scam. My winnings of 5k were confiscated. Supposedly there was an other account with the same IP address. I didn't even use a bonus and the general terms don't even mention IP address but still both 18bet and MGA quoted this.

MGA sent me the same copy paste message they've been sending others. I'm still trying to push MGA on this, but I doubt it'll be of help.

Did I understand correctly that MGA should mention a third party dispute resolution option? They didn't offer anything of this nature and I'd like to lodge a complaint against them in any case.

I think we should all push MGA and other authorities as much as possible because this is just ridicilous. I've never had any problems with other operators.

[Gaze73]

There's only A books and scammers. Everyone just stick to A books and you'll be fine.

[Mkhitaryan]

I was also a victim of the multi-account scam. My winnings of 5k were confiscated. Supposedly there was an other account with the same IP address. I didn't even use a bonus and the general terms don't even mention IP address but still both 18bet and MGA quoted this.

MGA sent me the same copy paste message they've been sending others. I'm still trying to push MGA on this, but I doubt it'll be of help.

Did I understand correctly that MGA should mention a third party dispute resolution option? They didn't offer anything of this nature and I'd like to lodge a complaint against them in any case.

I think we should all push MGA and other authorities as much as possible because this is just ridicilous. I've never had any problems with other operators.

If you make any progress, please update this thread as well. I've reached the MGA following the same scam, but I'm yet to receive an answer from them. 18bet also did not respond in over a week when I asked them to provide some proof regarding their claims. Don't expect much anyhow, but hopefully someone will do something about these, well, robberies.

[DontTailMe]

I was also a victim of the multi-account scam. My winnings of 5k were confiscated. Supposedly there was an other account with the same IP address. I didn't even use a bonus and the general terms don't even mention IP address but still both 18bet and MGA quoted this.

MGA sent me the same copy paste message they've been sending others. I'm still trying to push MGA on this, but I doubt it'll be of help.

Did I understand correctly that MGA should mention a third party dispute resolution option? They didn't offer anything of this nature and I'd like to lodge a complaint against them in any case.

I think we should all push MGA and other authorities as much as possible because this is just ridicilous. I've never had any problems with other operators.

I'm asking this to clarify for myself and other readers... Your post makes it sound like you are not claiming to be victim of the same scam as OP. OP claims that their account balance was reduced to zero via fake losing bets added to their account by the bookie. It sounds like you are claiming something different - that the bookie is accusing you of multi-accounting, and therefore seizing your funds.

Am I correct?

[jjnnbb]

I'm asking this to clarify for myself and other readers... Your post makes it sound like you are not claiming to be victim of the same scam as OP. OP claims that their account balance was reduced to zero via fake losing bets added to their account by the bookie. It sounds like you are claiming something different - that the bookie is accusing you of multi-accounting, and therefore seizing your funds.
Am I correct?

Yes, sorry. Not the same as OP, but the other scam they are running. They claimed that I am sharing an IP address with another player.

[Optional]

Yes, sorry. Not the same as OP, but the other scam they are running. They claimed that I am sharing an IP address with another player.

18bet are supposed to refer you to this ADR Service if you are not satisfied with their resolution.

If you are unhappy with the MGA response, this is Malta authority to complain about them to https://mccaa.org.mt/home/complaint#

[Mediterranean]

"Unknown" software glitch on another website.

https://www.theguardian.com/sport/2019/aug/27/ladbrokes-software-problem-cancelled-bets-former-employee

[LobStarMX]

Just requested a withdrawal after reading all the negative feedback on here. Money arrived via Neteller in less than 30 minutes. No further verification needed (I think I already had sent them a bank statement a while ago, not sure tho)

[Poisec]

Just requested a withdrawal after reading all the negative feedback on here. Money arrived via Neteller in less than 30 minutes. No further verification needed (I think I already had sent them a bank statement a while ago, not sure tho)

Doesn't mean it's not a scam, reading the whole topic. Was it necessary to sign up just to write this?

[LobStarMX]

didnt know theres some kind of policy on what your first post has to look like, deeply sorry about it

[Poisec]

didnt know theres some kind of policy on what your first post has to look like, deeply sorry about it

No worries bro.

[tipanabol]

Ahoj, takže hlásím přesně stejný bláznivý případ. Z zůstatku 6 000 EUR jsem zadal 3 000 převodů. Odmítli to a vložili do mé historie ztráty sázek na 5700 eur. Na univerzitě mi zbylo 333. V žádném případě nikdo nezneužil moje data, o kterých bylo prokázáno, že jsou tam zapsány bookmaker. Když se mě zeptali, řekli mi, že jsem vsadil a prohrál ... Peníze pryč. Byl to babibet. Standa Česká republika.


google translation

Hi, so I'm reporting the exact same crazy case. Out of the EUR 6 000 balance, I have entered 3 000 transfers. They refused and put in my loss history of 5700 euros. I have 333 left at university. No one has ever misused my data, which has been proven to be a bookmaker. When they asked me, they told me I bet and lost ... Money gone. It was babibet. Standa Czech Republic.

[tipanabol]

Ahoj, pravděpodobně hlásím přesně možné bláznivý případ. Zůstatku 6 000 EUR jsem zadal 3 000 převodů. Odmítli jste vložit do mé historie ztráty sázek na 5700 eur. Na univerzitě mi zbylo 333. V žádném případě nikdo nezneužil moje data, o kterých bylo prokázáno, že jsou tam napsány bookmaker. Když se mě zeptali, řekli mi, že jsem vsadil a prohrál ... Peníze pryč. Byl to babibet. Standa Česká republika.

[lonnie55]

Would you mind to share a screenshot of the betting history?

@tipanabol Sdílejte prosím snímek obrazovky sázkové historie. Děkuju.

[tipanabol]

Ahoj, nemám moc zkušeností s chatem a nevím, jak nahrávat. V každém případě je praxe pravdivá, prohry sázek zaznamenají a sníží účet. Vsadím se asi 50 společností. Na betgun, gobetgo, bet2be jsem ztratil peníze, které padly. Na vitalbet napsali, že vsadím s více lidmi a samozřejmě mě okradli, samozřejmě to byl nesmysl. Ale opravdu jsem to nezažil. Mohu to poslat na váš e-mail, moje je tipanabol@seznam.cz více než 6 000 eur za babibet je pryč, měl jsem provést výběr v menším množství ...

[lonnie55]

Ahoj, nemám moc zkušeností s chatem a nevím, jak nahrávat. V každém případě je praxe pravdivá, prohry sázek zaznamenají a sníží účet. Vsadím se asi 50 společností. Na betgun, gobetgo, bet2be jsem ztratil peníze, které padly. Na vitalbet napsali, že vsadím s více lidmi a samozřejmě mě okradli, samozřejmě to byl nesmysl. Ale opravdu jsem to nezažil. Mohu to poslat na váš e-mail, moje je tipanabol@seznam.cz více než 6 000 eur za babibet je pryč, měl jsem provést výběr v menším množství ...

Just upload the screenshot here https://imgur.com/ and then post the link

There is a thread where we collect these fake bet cases with 1bet, 18bet and Babibet, so if you post a screenshot it would substantiate your claim

Thanks


Snímek obrazovky nahrajte zde https://imgur.com/ a odešlete odkaz

Tam je vlákno, kde shromažďujeme tyto falešné sázky s 1bet, 18bet a Babibet, takže pokud pošlete screenshot, zdůvodní to váš nárok

Děkuju

[opedja95]

Yeah, "good old" 18bet...

Several years ago when I was still inexperienced and reckless, i had an account on 18bet.
After winning couple of bets, I had around 750 euros on balance, and they accused me for multi-accounting, and decided to give me back my original deposit, which was 300 euros, and confiscate my winnings...

Its a shame that on every good and reliable book, there is 4 shady books which will steal your money and ruin your day.

Now, I really support the effort and help that SBR is doing for all the 18bet victims, but I still cant understand WHY the hell you wont put 18bet on your blacklist?

Many people think that if some book is not on your blacklist, its maybe not that bad...

Is there a possibility that you change that and blacklist them so everyone can avoid them?

[ehp6737]

How are they not on the blacklist by now?

[KittiP]

Sorry for not being more active in here recently.

I haven't actually done anything about this or heard anything more for a while.

@tipanabol sorry to hear about that, hopefully we can all get our money back

[KittiP]

I actually made a draft complaint about MGA to submit to MCAA but I never actually submitted it.

I think that the complaint is maybe a little too long and I thought that it might be worth me posting it on here before submitting it, to see if you guys can think of any information that I should include or not include or if I should emphasise some parts more etc.

I'll post it below, either way I'll submit it tomorrow.

[KittiP]

Hi,

I have a complaint to make about MGA (Malta Gambling Authority)

I lodged a dispute with MGA about the disappearance of 6600 Euros worth of funds from my 18Bet account.

The account was fully verified and I had a pending withdrawal of 3209 Euros.

Overnight, the pending withdrawal was cancelled and 6 equally sized losing bets were added to my account.

I contacted 18Bet to get more information about this and to report the fraudulent bets placed. They responded saying that they can’t see anything wrong with the bets and that there was nothing off about the bets.
I asked the live chat agent if I could see the IP address information from when the bets were placed, but he didn’t have access to that information, so I can’t see how he was able to tell me that nothing looked off about the bet.

He advised me to contact their Anti-Fraud team, but of course they never replied to my email.

Another point to note is that the bets in no shape or form match my betting history for these reasons:-I rarely place bets over 1000 Euros. -I never place equally sized bets. -I never bet on the same selection in one event multiple times. -I never place bets on over/under markets less than half a day before the event start, however these were placed within an hour of the match start.

To add more information to this, I am not the only person that this has happened to recently.

I made a thread on SBA forum and found many others that have fallen victim to this:

https://www.sportsbookreview.com/forum/sportsbooks-industry/3553554-18bet-6600-euros-losing-bets-added-my-account-3207-withdrawal-cancelled.html

All of the other players that this has happened to have this in common:
-A pending withdrawal was cancelled.
-A series of losing bets were placed on their accounts over a short space of time after the withdrawal was cancelled.
-The series of losing bets were either equally sized bets or a single losing bet.
-The losing bets wiped out the full balance or almost fully wiped it out.-The bets don’t match the players’ previous betting history.

I explained all of this in a complaint to MGA and asked them for IP login data from 18 Bet and a clear explanation or proof to back up their claims.

However, MGA ignored all requests for data or proof and simply replied back with the same reasons (almost copy and paste) as 18Bet replied back to me via live chat.

It was shocking how nonsensical the reply was:

Dear Mr. Punladda,
Further to the below case, please be informed that we have received information from the representative of Shark77 Limited (18bet.com) who have informed the MGA that there were no abnormalities on your account. Please note that it is important to keep your password secure at all times and that the operator is not responsible for the safe keeping of your credentials. In addition please see their Terms and Conditions which clearly states thathttps://www.18bet.com/en/pages/terms-and-conditions/
“…you should ensure that your username and password do not become easily accessible by third parties, as any transactions carried out via your account will remain your responsibility, whether you have given authorization for such actions or not. If you suspect that your username or password have been obtained by others without you having given prior approval, you should immediately change your password in order to avoid further unauthorized actions”
We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed.
Regards,
Kris

This is clearly an inadequate explanation and reply.

MGA try to say that my password was stolen, so it was my fault for not keeping the password safe; however they also say that there were no abnormalities with my account, meaning that there was no change in IP addresses or differences in betting histories.

If my password was stolen, the IP address of the person placing the bets would be different, so there would be an abnormality.

The other option is that the person was either in my house and using my computer or he had vpn’d into my router and used my network, however this function is not available on my router.

Secondly, even a non-gambler could look at my betting history and notice that these 6 losing 1,100 Euros bets are clearly out of place.

Thirdly, they didn’t even acknowledge the part of the complaint that mentions the countless other players that this has happened to, all from by same company and all around the same time.

Finally, I would also like to point out, that MGA considered the complaint closed without even looking into it and more importantly they closed the case and communication with me without offering any form of third party dispute resolution option.

I was under the impression that offering a third party dispute resolution option was required of them.

Thanks for your time; I hope that this email receives a bit more attention than the email that I sent to MGA.

Thanks again.

[dj_destroyer]

I think it's been long confirmed that the MGA and other offshore "licensors" are corrupt and paid by the bookies. Hoping SBR can step in here and offer some better guidance. It's pretty reckless the way they're pulling this scam off with no judgement or remorse.

[Optional]

bump for new poster

[tipanabol]

Hi, so here I send links, perhaps I did it right. But there is one point of interest. Bets are not ascending by time. You will find out after clicking. I'll record it there too. So I bet by listing: 8.54 9.15 9:57 7:54? 2:06? they also gave me one prize slip, so it wasn't noticeable ....

[tipanabol]

https://imgur.com/a/CfSejXt

https://imgur.com/a/K89OXzf

https://imgur.com/a/z4KSP16

https://imgur.com/a/U9J9ZI7

https://imgur.com/a/TsspV6V

Still, it is not possible that someone broke into my PC or mobile. Nor was I totally drunk anywhere, and I bet it myself. Exactly at the time the bets were placed, I traveled to the Champions league at San Siro for the INTER-SLAVIA match and was just driving to the airport.

[lonnie55]

IS THIS THE F*CKING PROOF OR WHAT??

They have put in a wrong date when adding the FAKE BET!

[tipanabol]

I didn't even notice! That's unbelievable! Here we all see it being manipulated and falsified. So what can I do? The dust is gone ....

[tipanabol]

https://imgur.com/a/MwibawX

from babibet.....