Hello,
Wanted to share my experience w/ DSI in hopes someone can help, and also to inform the community of how I am currently being treated. I started by depositing $1500 into my account last month, and promptly lost it. I then reloaded $5000, accepted their bonus (complete with outrageous rollover conditions, 25x or about $225,000 worth of rollover!) and went on a winning streak, running my account up to around 30k, including the bonus. This all happened quite quickly, over a period of a few weeks.
Amazing as it sounds, I wasn’t concerned about meeting the rollover, even a ridiculously huge one like this, because I bet enough throughout the season to easily meet it. Unfortunately at this point, after my winning streak, BetDSI cut me off from almost every betting option possible (e.g. live betting, retro book, etc) and reduced my limits from $1000 to $50, a reduction of 95%! It goes without saying that this made it much, much, much, more difficult to meet their excessive rollover conditions, and is not very ethical or fair to change the bonus rules/betting limits after the fact. $50 limits to reach a $225,000 rollover is just not reasonable. I called and protested this, simply asking for reinstatement of higher limits to meet my rollover, but they refused to budge and said I could either continue “playing by their rules” or forfeit all my winnings and just take my initial deposit. So DSI is allowed to change the rules of the bonus after the fact, but I have no recourse myself. How is that fair?
Unfortunately, I was given no choice but to painfully meet this rollover, and did so after placing many $50 bets finally reaching 100% rollover completion at the start of last week. I requested a payout at this point, and this is where I am encountering my latest issues. DSI has been saying my rollover is “under review” for almost two weeks now. When I ask for a timeline of completion, they refuse to provide one. When I ask to speak to a manager, they say no managers are in. This has been going on for almost two weeks, and it’s giving me the impression they aren’t interested in helping or paying me. I have probably had about 50 different chat sessions/phone calls, and yet nobody has been able to provide me any clarity on this situation, or a timeline. It’s concerning. I told them they were leaving me no choice but to file a complaint; they didn’t seem to care - which is also concerning.
It seems that DSI is shifting from clearly doing something unethical (changing bonus/rollover conditions) into something illegal (stiffing players on payment), which is concerning to me, and probably to the community as well. I don’t know why I’m being treated this way, but all I’m looking for is to be treated honestly, and be paid out on the money I won from them fairly. If nothing else, at least the broader community knows to avoid them, unless you want your $ stolen by them, too. I am hoping SBR can help get some resolution for me, and I have filed a complaint through the website. I am hopeful going through this process will help, and will at least provide important transparency into how DSI is treating its customers.
Yes, I’m aware this is a C- book w/ a terrible rep, and should’ve been smarter than to have deposited $ here, but unfortunately the situation is what it is at this point. Thanks in advance for any help you can offer…
Qdog
Wanted to share my experience w/ DSI in hopes someone can help, and also to inform the community of how I am currently being treated. I started by depositing $1500 into my account last month, and promptly lost it. I then reloaded $5000, accepted their bonus (complete with outrageous rollover conditions, 25x or about $225,000 worth of rollover!) and went on a winning streak, running my account up to around 30k, including the bonus. This all happened quite quickly, over a period of a few weeks.
Amazing as it sounds, I wasn’t concerned about meeting the rollover, even a ridiculously huge one like this, because I bet enough throughout the season to easily meet it. Unfortunately at this point, after my winning streak, BetDSI cut me off from almost every betting option possible (e.g. live betting, retro book, etc) and reduced my limits from $1000 to $50, a reduction of 95%! It goes without saying that this made it much, much, much, more difficult to meet their excessive rollover conditions, and is not very ethical or fair to change the bonus rules/betting limits after the fact. $50 limits to reach a $225,000 rollover is just not reasonable. I called and protested this, simply asking for reinstatement of higher limits to meet my rollover, but they refused to budge and said I could either continue “playing by their rules” or forfeit all my winnings and just take my initial deposit. So DSI is allowed to change the rules of the bonus after the fact, but I have no recourse myself. How is that fair?
Unfortunately, I was given no choice but to painfully meet this rollover, and did so after placing many $50 bets finally reaching 100% rollover completion at the start of last week. I requested a payout at this point, and this is where I am encountering my latest issues. DSI has been saying my rollover is “under review” for almost two weeks now. When I ask for a timeline of completion, they refuse to provide one. When I ask to speak to a manager, they say no managers are in. This has been going on for almost two weeks, and it’s giving me the impression they aren’t interested in helping or paying me. I have probably had about 50 different chat sessions/phone calls, and yet nobody has been able to provide me any clarity on this situation, or a timeline. It’s concerning. I told them they were leaving me no choice but to file a complaint; they didn’t seem to care - which is also concerning.
It seems that DSI is shifting from clearly doing something unethical (changing bonus/rollover conditions) into something illegal (stiffing players on payment), which is concerning to me, and probably to the community as well. I don’t know why I’m being treated this way, but all I’m looking for is to be treated honestly, and be paid out on the money I won from them fairly. If nothing else, at least the broader community knows to avoid them, unless you want your $ stolen by them, too. I am hoping SBR can help get some resolution for me, and I have filed a complaint through the website. I am hopeful going through this process will help, and will at least provide important transparency into how DSI is treating its customers.
Yes, I’m aware this is a C- book w/ a terrible rep, and should’ve been smarter than to have deposited $ here, but unfortunately the situation is what it is at this point. Thanks in advance for any help you can offer…
Qdog
