I deposited several thousand over the course of 2018 until the super bowl 2019. Totaling $15K. I got some bonuses but had to meet about a $350,000 rollover requirement. It took me until a month or so ago to get there, but I did. Now... my account is at $22,000+. I went to make a bet the other day and my max bet was $1.00 - I called. Emailed. Chatted etc. no one could help. I was then told I needed to wait for a call from “BUTCH”.
Butch called and I missed the call. I called back, asked to speak with him. They said he’d call me back. I picked up when he did. “Next time i call, you pick up” I asked what was going on etc, politely. I asked what I did wrong. All he kept saying was.. “you tell me” - “we lowered your live bet to $100, lowered your limits etc” I said okay... that’s fine that’s your decision. He then said “management has decided to close your account” - I said okay... I would rather keep gambling but if you must... I’ll request my payouts.. his response.. “nah, I don’t think so” I said I don’t understand what the issue is. He just kept saying “you tell me, you tell me”. Is he trying to imply I’m some sort of sharp? I called in yesterday and some customer service kid said they want a selfie with my ID. Sent that in. All confirmed. (My account wasn’t already confirmed, i got payouts before) he also said it could be because of the “50/50” rule. I said what the hell is that? Said you need to take an even amount of OU’s, favorites and dogs etc .All I do is gamble against the public basically... I take favorites, dogs, overs and unders. No trends or anything. Basically they are just doing whatever they can not to pay me, or just have no intention of paying me.
“Butch” said he’ll call me back and when he does i better pick up. Nothing since. This was Sunday. Now, they declined my payout request i put in last week. I put money in and I won a little, I reached the rollover, I sent in all proper documentation. They are literally just refusing to pay because I won a little. Any advice? Have many screen shots showing balances, minimum bets they implemented etc. This is absolutely ridiculous. I would’ve dealt with it even if they asked me to lower my weekly withdrawals and continue betting. I just want this squared away...
Butch called and I missed the call. I called back, asked to speak with him. They said he’d call me back. I picked up when he did. “Next time i call, you pick up” I asked what was going on etc, politely. I asked what I did wrong. All he kept saying was.. “you tell me” - “we lowered your live bet to $100, lowered your limits etc” I said okay... that’s fine that’s your decision. He then said “management has decided to close your account” - I said okay... I would rather keep gambling but if you must... I’ll request my payouts.. his response.. “nah, I don’t think so” I said I don’t understand what the issue is. He just kept saying “you tell me, you tell me”. Is he trying to imply I’m some sort of sharp? I called in yesterday and some customer service kid said they want a selfie with my ID. Sent that in. All confirmed. (My account wasn’t already confirmed, i got payouts before) he also said it could be because of the “50/50” rule. I said what the hell is that? Said you need to take an even amount of OU’s, favorites and dogs etc .All I do is gamble against the public basically... I take favorites, dogs, overs and unders. No trends or anything. Basically they are just doing whatever they can not to pay me, or just have no intention of paying me.
“Butch” said he’ll call me back and when he does i better pick up. Nothing since. This was Sunday. Now, they declined my payout request i put in last week. I put money in and I won a little, I reached the rollover, I sent in all proper documentation. They are literally just refusing to pay because I won a little. Any advice? Have many screen shots showing balances, minimum bets they implemented etc. This is absolutely ridiculous. I would’ve dealt with it even if they asked me to lower my weekly withdrawals and continue betting. I just want this squared away...
