To start I deposited $250 on December 13, 2019 using my Debit card. I quickly got my bank roll up to $3800 by days end 12/15/19 betting on sports and some casino. 98% sports betting 2% casino. Due to there restrictions on payouts I had to wait 7 days to cash out since I used a card. I continued betting... I ended up getting my bank roll up to $7100 and requested a cash out on 12/22/19.. My cash out time was 10:34 AM central for $6,900 via a bitcoin address that I provided the company.. (I completed a verification process through Betonline via email to process this request) After leaving church I checked my account to see if my teaser bet paid out and my account only had $250.. I thought “ ok that was quick they took the cash out to pay my $6900. (I’ve noticed betonline doesn't take the cash out right away. It sits there unlike other books where they will debit your account right away).. I went to my internal messaging section and thats when my heart dropped.. There was a make shift message that basically says “I’ve been hacked, help”. The message that was written wasn't even in a complete sentence. I then saw about an hour later there is an email that says “ they Betonline had cancelled my payout”. Why? I went through a 2 factor authentication process to initiate the withdrawal. Who ever hacked me also tried to make another purchase on my debit card and the same time they wrote the "I've been hacked message... Thank goodness it declined. My bank sent me a text asking if it was me making a purchase in China. Lastly, I noticed on my internal messaging that the times where wrong.. I am in central time but the messaging that was on my account reflected a time that was not yet here.. I found out that all this crap was happening around the 3pm time but the messaging reflected almost 30 minutes to an hour ahead. STAY AWAY FROM THESE FRAUDS
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Update!
BETONLINE RESPONDED WITH THIS:
"Hello Ryan,
This is Audrey from Player Services, hoping this email finds you well.
We have reviewed your claim and we found that your account had been accessed with familiar devices. We recommend you change your password and check with your circle of family and friends.
Audrey Holland
Player Services Team
BetOnline"
I HAVE PROOF THAT I WASN'T EVEN LOGGED IN AT THE TIME THIS WAS HAPPENING!! Why do they always suggest that a family member logs into your account and blows 7k like its its nothing. (Ive read other instances where they respond with the same message I received) Especially right after I request a withdrawal. It doesn't make any sense. Do they really think my first instinct after they cancel my payout that I did not authorize is to go into the casino and blow thousands of dollars? Pathetic!Comment -
Fill in an SBR Complaint Form.Comment -
Your story is extremely confusing... and flawed, especially with a top book.. so your account at Betonline AND your debit card got hacked? I’m confused on that aspect. Was your charge to Betonline reversed because of this?? If that charge was reversed Betonline rightfully took all your funds back, as would ANY online book. The other flaw with this whole thing is I’ve never seen a book that lets you deposit via credit/debit card but let’s you withdraw bitcoin. Maybe I’m wrong on that but I’ve never seen it.. something just doesn’t add up with this, maybe you just are not explaining it wellComment -
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By the way if you’ve submitted your complaint with the same explanation as you did here, they are probably as confused as I am. You definitely did not explain the situation wellComment -
Basically I request a withdrawal on December 22nd for $6900 I go through the 2 factor authentication and my payout is processed. Hours later I get an email from Betonline Financial telling me that they cancelled my payout request because they noticed another device logged into my account. Note that I didn't see any of the emails they sent me nor knew any of this was going on since I was at church for the day. I found out around 3PM from a bank text that my card declined. I go into my account and notice that the 7K is gone. In Betonlines messaging I notice an incomplete sentence that said "I was hacked" and saw the failed deposit attempt.
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So did they lose all of the money in the casino? It should be easy to get this sorted out with SBR’s help. If I remember correctly this happens frequently at Betonline. Why they lose the money in the casino is beyond me, it has always sounded like an inside job because Betonline is the only one that benefits. Read through the forum and you’ll see similar threads.
A couple of questions as I quit playing at betonline 8 years ago, one, is your debit card information stored on Betonlines site? It’s unclear how or when your debit card was declined, I’m assuming it was at Betonline. It seems strange to drain an account of $6900 and leave $250. Could the $250 be from your debit card even though your bank declined it? I don’t understand how your debit card could’ve been used by a “hacker” at Betonline logged into your account. I thought you always had to enter Cvc code, expiration etc. if that’s the case Betonline has some MAJOR holes with cc security.Comment -
Search for Betonline hacked in the SBR search field, it is eye opening.
Here are a few....but there are tons. My question is, why do the hackers ALWAYS lose, they never place a single wining bet and they always bust in the casino. There is only one explanation for this IMO, and it must be working for them because they keep doing it. No telling how many people just let it go and dont have SBR's help.
Last edited by PD77; 12-29-19, 12:55 PM.Comment -
Hi PD77. I had a teaser bet pending. $150 to win $100. So They drained the account before the teaser was payed out. If you use a debit card you have to send a picture of the front and back so they can verify you are the true card holder. I would imagine that's how they got my security code.
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That's why I really think its Betonline staff doing this. They have all your information. email, password, and payment info. What's stopping them from doing this if they so wish? I also notice that this happens to accounts that go on really good runs. I only deposited $250 and got it to 7K in a week. Profiting $6750. I'd imagine they don't like that.Comment -
This is eye opening. I thought they where supposed to be a legit book, and I was certain that my research before using them was valid information.
Search for Betonline hacked in the SBR search field, it is eye opening.
Here are a few....but there are tons. My question is, why do the hackers ALWAYS lose, they never place a single wining bet and they always bust in the casino. There is only one explanation for this IMO, and it must be working for them because they keep doing it. No telling how many people just let it go and dont have SBR's help.
https://www.sportsbookreview.com/for...d-account.htmlComment -
in your defense they are an A+ rated sports book here at SBR. I try to keep up with all of these Betonline mystery hacked threads and SBR usually gets it worked out for the player but my question is “Why do accounts continue to get “hacked” and account balances drained at Betonline?”Comment -
BOL has so many issues with hacked accounts. Why don't they implement 2FA?
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That’s a good question, from what I read here the OP had 2FA enabled for withdrawals but they should definitely implement it for logging on. Unless it would male it to difficult to pull off what appears to be a scheme. This case stinks to high heaven, Betonline cancels OP’s withdrawal because of an unidentifiable log on even though he approved the withdrawal via 2FA. Yet they don’t stop OP’s account from being drained in the casino after the unidentified log on? Did I read that correctly? Two words, INSIDE JOB!Comment -
That's why every non-asian book sucks. Literally 99% of books make life hell for winners.Comment -
It does sound wrong that the unauthorized log on wouldnt stop an authorized withdrawl, yet it lets gambling on the account still occur. Thats something that betonline should look to change regardless of what happened here.
Side note- I have all my casinos permanently closed on betonline because of all these situations there.Comment -
If true, this book cannot stay A+ rated its just not possible ... Very concerningComment -
This is an incredible news story!
I've had this happen at 5dimes once way back
Luckily the payout was declinedComment -
So this is like the 5th time in past year that someone has come to SBR to complain of account being drained at BOL. Are they "copy cats" looking for an out after bad run or are the complaints 100% legit and if so are of serious concern with BOLComment -
These top books should offer the option for 2FA when logging into your accountComment -
Believe me Im not looking for an out, I'm looking for the right outcome, what I'm owed. I authorized a payout of $6900 via bitcoin on 12/22 with 2 factor authentication, and on that same day they cancelled my payout without my authorization. Thats when my funds got drained.
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2FA is great but if your case is a rogue employee stealing your debit card info and draining account it wouldn't prevent that...we saw a case very similar at odysy88 where employee stole funds just recently...these books have technology to easily tell and betonline has outstanding record of resolutions in players favor if thats the case plus working with sbr quickly to get to truth thats why they are A +...Comment -
Do you trust the books word? Do they give you evidence? Do they give you screen shots? Do they do anything but say it was the players fault? Thats all they do.. They blame the player.. As if there is a 2 yr old kid in every household logging in an gambling away thousands of dollars without your permission. 2FA works both ways. If you authorize it for a withdrawal, you should have to authorize a cancelled payment. An email or code sent to you phone. In this case Betonline cancelled my withdrawal and put my funds and risk.
Last edited by Ryan Lewer; 12-30-19, 01:32 AM.Comment
