Hello to all SBR customers/players,
I need your opinion and help, please!
I have a huge problem with one of the top rated A+ bookies - BOVADA.LV .
On 11/21/19 I placed 2 separate bets from my account:
- the first bet I placed on 11/21/19 was a single bet - soccer-future - Lask Linz winner group D - UEFA Europa LeagueRisk $ 2373.94 / To Win $ 12463.18 / Odds +525
It's a winning bet but Bovada decided to pay me only the amount of $4747.88 and 12 minutes later they credited back my wager amount with the following message: ''Adjusting winning amount. Missing risk amount. +$2373.94''.
- the 2nd bet I placed was a 2 team parlay - NBA Moneyline - Milwaukee Bucks -1000 and LASK Linz +525 - soccer UEFA Europa League Group D Winner - future bet
Risk $ 2380.95 / To Win $ 13988.08 / Odds +588
After completion of the soccer game on 12/12/2019 Bovada credited the whole winning amount of $13988.08 to my account but after 16 minutes someone from Bovada decided to take a huge piece of my winnings, the following message appeared in TRANSACTIONS/HISTORY : ''Adjusting winning amount to correct odds.'' -$8511.89
A complicated situation, right? ...... BUT THE MATH IS SIMPLE :
- 1st bet - a single - winning the net amount of $12463.18 + Risk amount of $ 2373.94 = $14 837.12
- 2nd bet - 2 team parlay - winning the net amount of $13988.08 + Risk amount of $2380.95 = $16369.03
The total amount (both bets - a single and parlay) credited to my account should be $31 206.15
BOVADA PAID ME ONLY $4747.88+$2373.94= $7121.82 (my 1st bet) + $7857.14 (parley bet) = $14 978.96 - the amount BOVADA paid
Guys, I have 2 winning bets for the amount of $31 206.15 but actually I'm missing the exact amount of : -$16227.19
Obviously, someone from BOVADA team saw that both bets are winning and decided to reduce manually my winnings, the decision was taken by a person from BOVADA team BUT AFTER THE EVENT FINISHED .
The only notification message I've received from Bovada was on Dec 12, 2019 5:07 PM
AGAIN IT WAS AFTER THE COMPLETION OF THE SOCCER EVENT
The email I got from BOVADA is the following:
''This is a quick note from the Sports Team letting you know that your Wager #19111068962139 has been settled based on the correct odds of +200.The wager was placed with incorrect odds of +525 and we want to honor it.We apologize for any inconvenience this may have caused.Our Customer Service Team is available 24/7 to help if you need anything else.Regards,Bovada Customer Servicesports@bovada.lv ''
I've contacted BOVADA via live chat and email but I have been told this is their decision and kind of 'I should be thankful because Bovada team decided to honor my bets '
I can provide you pictures from my account transactions, email correspondence and live chat transcript as well.
GUYS, I REALLY NEED YOUR ADVICE AND ANY HELP OR SUGGESTION WILL BE VERY USEFUL FOR ME !
I need your opinion and help, please!
I have a huge problem with one of the top rated A+ bookies - BOVADA.LV .
On 11/21/19 I placed 2 separate bets from my account:
- the first bet I placed on 11/21/19 was a single bet - soccer-future - Lask Linz winner group D - UEFA Europa LeagueRisk $ 2373.94 / To Win $ 12463.18 / Odds +525
It's a winning bet but Bovada decided to pay me only the amount of $4747.88 and 12 minutes later they credited back my wager amount with the following message: ''Adjusting winning amount. Missing risk amount. +$2373.94''.
- the 2nd bet I placed was a 2 team parlay - NBA Moneyline - Milwaukee Bucks -1000 and LASK Linz +525 - soccer UEFA Europa League Group D Winner - future bet
Risk $ 2380.95 / To Win $ 13988.08 / Odds +588
After completion of the soccer game on 12/12/2019 Bovada credited the whole winning amount of $13988.08 to my account but after 16 minutes someone from Bovada decided to take a huge piece of my winnings, the following message appeared in TRANSACTIONS/HISTORY : ''Adjusting winning amount to correct odds.'' -$8511.89
A complicated situation, right? ...... BUT THE MATH IS SIMPLE :
- 1st bet - a single - winning the net amount of $12463.18 + Risk amount of $ 2373.94 = $14 837.12
- 2nd bet - 2 team parlay - winning the net amount of $13988.08 + Risk amount of $2380.95 = $16369.03
The total amount (both bets - a single and parlay) credited to my account should be $31 206.15
BOVADA PAID ME ONLY $4747.88+$2373.94= $7121.82 (my 1st bet) + $7857.14 (parley bet) = $14 978.96 - the amount BOVADA paid
Guys, I have 2 winning bets for the amount of $31 206.15 but actually I'm missing the exact amount of : -$16227.19
Obviously, someone from BOVADA team saw that both bets are winning and decided to reduce manually my winnings, the decision was taken by a person from BOVADA team BUT AFTER THE EVENT FINISHED .
The only notification message I've received from Bovada was on Dec 12, 2019 5:07 PM
AGAIN IT WAS AFTER THE COMPLETION OF THE SOCCER EVENT
The email I got from BOVADA is the following:
''This is a quick note from the Sports Team letting you know that your Wager #19111068962139 has been settled based on the correct odds of +200.The wager was placed with incorrect odds of +525 and we want to honor it.We apologize for any inconvenience this may have caused.Our Customer Service Team is available 24/7 to help if you need anything else.Regards,Bovada Customer Servicesports@bovada.lv ''
I've contacted BOVADA via live chat and email but I have been told this is their decision and kind of 'I should be thankful because Bovada team decided to honor my bets '
I can provide you pictures from my account transactions, email correspondence and live chat transcript as well.
GUYS, I REALLY NEED YOUR ADVICE AND ANY HELP OR SUGGESTION WILL BE VERY USEFUL FOR ME !