A+ Book Gripe - How Frustrated Would You Be?

[PhillipKessel]

I have never had a significant issue with a book in 20+ years of online play.

But ... I'm kinda bothered by this current situation.

Played and cashed in a BJ tourney that ended Thursday night. I didn't have the funds from winning on Friday so I went on live chat and was told winnings would be credited 48 hours after the tourney end (which would have been late last night). So this morning - still no funds - was on live chat for over an hour where the rep asked me the some of the same questions repeatedly until he finally understood the situation (mainly that this was a tourney and not just cash play).

After an hour, ultimately no resolution and my takeaway - rep said: no one that cashed has been paid yet (mind you - was a $50 entry) and that would have to wait another 24-48 hours for prizes to be credited in the form of a FREE PLAY (which is listed nowhere in on the contest page ... and wouldn't have played a cash game to win a free play). His comment: "it's so you can keep playing". Seems like there were some ESL issues with his comments, but I'm hoping that when the prizes are credited that it's cash and not FP.

Like I said - I have had almost no issues with any book ever ... and that's why I'm not calling them out ... but man, I'm frustrated feeling like my funds are being kept hostage. Justifiable?

[pimike]

There is a old saying that I adhered to many years ago it’s help me along the way.


“Patience is a virtue”

If you’re at an A+ book, you will get paid. Why get your blood pressure up and stress over something you don’t need to stress over? Especially since .you’ll get paid in due time my friend

[ace7550]

Definitely sounds annoying. Curious about which book it is. Had you ever played in a BJ tourney at this book before and been credited cash instead of FP?
Seems like anytime I take a bonus, unless it specifically says it's cash, it ends up being a FP...

[PhillipKessel]

Definitely sounds annoying. Curious about which book it is. Had you ever played in a BJ tourney at this book before and been credited cash instead of FP?
Seems like anytime I take a bonus, unless it specifically says it's cash, it ends up being a FP...

1st time. Of all the A+ books, I play at this one the most infrequently b/c I don’t love their betting interface.

There’s a prize column which list total prizes with no mention of them being free plays.

They are also promoting these tournaments pretty heavily with no mention anywhere of FP prizes instead of cash.

[PhillipKessel]

There is a old saying that I adhered to many years ago it’s help me along the way.


“Patience is a virtue”

If you’re at an A+ book, you will get paid. Why get your blood pressure up and stress over something you don’t need to stress over? Especially since .you’ll get paid in due time my friend

I hear ya. Less concerned about getting paid ... and more frustrated by the piss-poor service.
I fear that great (Heritage-level) service will be less common.

[pimike]

I hear ya. Less concerned about getting paid ... and more frustrated by the piss-poor service.
I fear that great (Heritage-level) service will be less common.

I feel ya. Heritage is solid but not as personable as it used to be when Murphy and them guys were still around.

[pologq]

Would piss me off, esp the freeplay winnings part.

[JAKEPEAVY21]

BetOnline?

[PD77]

Which book? All I see is heritage and I don’t think it’s them.

[pimike]

He said heritage but last I remember they don’t have poker?

[PD77]

He said heritage but last I remember they don’t have poker?

He said “Heritage-Level”. And it’s a blackjack tournament, not poker. Everything points to Betonline, they have BJ tournaments and shitty customer service.

[pimike]

He said “Heritage-Level”. And it’s a blackjack tournament, not poker. Everything points to Betonline, they have BJ tournaments and shitty customer service.

Thanks. That makes sense.

[pologq]

i will guess betonline esp with freeplay as the winning currency. bookmaker or 5dimes would not do that and i do not think heritage would do that.

[littlekona]

the fact they are paying out in free play for an entry fee based tournament alone is worthy of a SBR complaint filing...I play poker at many sites and only time I have experienced any delays in payouts is if we chopped at final table...It should be instant in any fee based tourney blackjack included

[pologq]

is this crsportsbet and you are calling them A+?

[PhillipKessel]

the fact they are paying out in free play for an entry fee based tournament alone is worthy of a SBR complaint filing...I play poker at many sites and only time I have experienced any delays in payouts is if we chopped at final table...It should be instant in any fee based tourney blackjack included

I agree.

Giving this one more day as support told me there was an “issue” with paying out the winners and hoping support was wrong about the payout not being cash.
... an “issue” indeed.

[pimike]

I agree.

Giving this one more day as support told me there was an “issue” with paying out the winners and hoping support was wrong about the payout not being cash.
... an “issue” indeed.

Still not paid out???

[Vyasports]

any update?

[PhillipKessel]

Still nothing.

[pologq]

time for a complaint and to tell the board, A+ means nothing if they can't settle this

[Optional]

time for a complaint and to tell the board, A+ means nothing if they can't settle this

LOL

Settle what???

OP still has not read the terms by the sounds... so does not have a leg to stand on complaining about that.

And if it's an A rated book here, any A rated book, he will be paid his fairly won contest prize


You wishing to be a drama queen without even knowing why they have not paid him in the last 48 hours does not help him, or "make an A+ rating mean nothing"... GTFOH.

[pimike]

My guess is OP leaving something out.

Lol

Optional said as much just now..

[horja1]

[Optional]

My guess is OP leaving something out.

Lol

Optional said as much just now..

I'd guess OP is telling the full story.

And that someone else who won a prize in the contest has a problem. Like a dodgy deposit attempt to play it.

Just guessing.

He may even end up being bumped up in standings.

[pimike]

I'd guess OP is telling the full story.

And that someone else who won a prize in the contest has a problem. Like a dodgy deposit attempt to play it.

Just guessing.


He may even end up being bumped up in standings.

Interesting.

I bet we find out by end of week.

Either way I expect this to work out properly.

Just a little patience. Which most of us don’t like.

[PhillipKessel]

LOL

Settle what???

OP still has not read the terms by the sounds... so does not have a leg to stand on complaining about that.

And if it's an A rated book here, any A rated book, he will be paid his fairly won contest prize


You wishing to be a drama queen without even knowing why they have not paid him in the last 48 hours does not help him, or "make an A+ rating mean nothing"... GTFOH.

You're right ... I still haven't read the T&C ... because I can't find any for their (BetOnline's) casino tournaments.

They did payout today ... and it's bonus play ... in the casino ... w/a 60x rollover. Pretty unreal.

Am I wrong for expecting a tournament with no T&Cs listed other than prize payout to be anything other than cash in/cash out? Apparently so.

[PhillipKessel]

You're right ... I still haven't read the T&C ... because I can't find any for their (BetOnline's) casino tournaments.

They did payout today ... and it's bonus play ... in the casino ... w/a 60x rollover. Pretty unreal.

Am I wrong for expecting a tournament with no T&Cs listed other than prize payout to be anything other than cash in/cash out? Apparently so.

Oh ... and it expires 3/1/20.
FML.

[PD77]

You're right ... I still haven't read the T&C ... because I can't find any for their (BetOnline's) casino tournaments.

They did payout today ... and it's bonus play ... in the casino ... w/a 60x rollover. Pretty unreal.

Am I wrong for expecting a tournament with no T&Cs listed other than prize payout to be anything other than cash in/cash out? Apparently so.

I can’t speak for BO, but justbets tournaments have certain places, usually not top prizes, that pay out as bonus play. They are usually the last place prizes of the winners. What place did you finish in?

[ace7550]

Just to clarify,
You bought into a BJ tourney with your own cash. BOL then took a few days to payout the winnings. The winnings come in the form of an FP to be used in the casino with a 60x RO. Something doesn't seem right here.

[littlekona]

You're right ... I still haven't read the T&C ... because I can't find any for their (BetOnline's) casino tournaments.

They did payout today ... and it's bonus play ... in the casino ... w/a 60x rollover. Pretty unreal.

Am I wrong for expecting a tournament with no T&Cs listed other than prize payout to be anything other than cash in/cash out? Apparently so.

that is the most BS thing I have heard...To have a cash fee based entry and to not pay out in cash is as shady as it gets...The rake is what they should keep and pay the winner the other part of pool. Then they 60X roll over it...LOL I would contact https://twitter.com/DaveMasonBOL and express how wrong this is

[PhillipKessel]

Just to clarify,
You bought into a BJ tourney with your own cash. BOL then took a few days to payout the winnings. The winnings come in the form of an FP to be used in the casino with a 60x RO. Something doesn't seem right here.

100% correct.

[Optional]

You're right ... I still haven't read the T&C ... because I can't find any for their (BetOnline's) casino tournaments.

They did payout today ... and it's bonus play ... in the casino ... w/a 60x rollover. Pretty unreal.

Am I wrong for expecting a tournament with no T&Cs listed other than prize payout to be anything other than cash in/cash out? Apparently so.

Maybe not if there were no terms. What was the tourney called?

But that would be very weird for them to post no terms for your tournament. Are you sure?

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[PhillipKessel]

I can’t speak for BO, but justbets tournaments have certain places, usually not top prizes, that pay out as bonus play. They are usually the last place prizes of the winners. What place did you finish in?

1st. $1,000.

[PhillipKessel]

Maybe not if there were no terms. What was the tourney called?

But that would be very weird for them to post no terms for your tournament. Are you sure?

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3. Entry fee is $10 per person.
4. Players cannot use bonus funds to purchase a tournament buy-in.
5. Players will receive 100 tournament chips upon buy-in.
6. Tournament chips have no cash value.
7. Unlimited Rebuys are available.
8. The top 50 players in the tournament will be awarded bonuses as per the below pay table:
   
   

   1	$3,000
   2	$1,500
   3	$800
   4	$400
   5	$300
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   11 - 30	$100
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10. In the event of a tie, the relevant positions prize money will be divided between the tied players.
11. The top 50 players will be based on their final chip count at the end of the tournament.
12. There is a 80x rollover requirement for the bonuses playable on selected games.
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[PhillipKessel]

I don't see those links anywhere live on their page.

Current links I see:

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