I have a verified account at 1xbet for a couple of years now, opened in 2016. My last successful withdrawal was on February 28th, the next day I made another bet and decided to withdraw immediately again to limit my exposure there. For a good reason it seems, as my next withdrawal was declined and I was told to submit new documents. I submitted my passport again and was told I should send a picture of me, my passport and the email conversation, all in sharp in one foto. I tried to do it, but it is not possible because the screen is bright and if you have the screen in the picture the rest turns dark. So I send the passport with me and a screenshot of the conversation which should be as good. 1xbet does not have a good reason to suddenly doubt my identity. I have been playing there probably with the same ip for the last years. Only when I started to go on a winning streak they found reasons to doubt it. 1xbet still owes me 28.229 Ethereum in the account, currently valued at over 6000$.
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Sucks you're dealing with this. 1xbet is notorious for slow-paying and finding excuses not to pay.Comment -
The fact 1Xbet continues to thrive and attract customers remains an enigma for me, definitely. I'm sure there must be thousands of testimonies all over the world about the scams of that society, and yet they continue attracting people!? Congratulations to their advertising dept, they're really good, this bunch of crooks ! They're good to choose the good partners and brand ambassadors (such as Chelsea..), and then they feel free to defraud with impunity. Their practices are disgusting. Stay away from 1Xbet, 1Xbet is a SCAM , anyone who makes a research on internet can't ignore they're thieves...Comment -
It does not seem fair of you to be calling out anyone after claiming Betconstruct are the best there is!!
Do you realize a decent list of your Betcontruct books are considered just as notorious as 1xbet for finding excuses to not pay and stuff people around?
In fact there are soooo many terrible Betconstruct bookies we have a thread to identify the few good ones instead of trying to list the large number of tinpot fraudulent books they support..Comment -
If you had been on this side of the table as well as on the inside, you would not say that so confidently. I don't know which front end you work with, but there are a lot of operators who buy their turnkey setup who appear to not know even the basics of math let alone bookmaking. BC sends them a heads up that a player is a suspected arber or sharp on a particular market and some of the newbie or dodgy operators use that as an excuse to not pay people, or accuse them of wrong doing when they haven't even bet on the markets warned about sometimes.
I do agree their security and player management is advanced and does not miss much though. If I was a professional operator who knew how to manage players and how to use the info BC passes on. We could run a great book using their platform..Comment -
There is no use arguing it is not possible to do, because thousands of people have given them the photo like that they ask for in the past.
Plus 1xbet CS cannot change anything about the system, they just send you instructions to follow.
Find a different camera or screen or lighting and just give them what they want is my advice..Comment -
1xbet office when they harass customers
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Many people are paid but you will not know if this is just "normal" KYC or the start of the horrible 2nd level KYC experience there until you do find a way to send this.
Get up really close with the camera and make sure it is set to highest resolution.
Another good tip is to try and send the image by email as swiftly as possible after taking the photo. So they can see it had just been taken and no possibility of editing between creation and sending..Comment -
I got a decent enough foto made with a lot of light on my face and the passport and the remaining funds have been payed out now.
Overall I m not sure what to make of this site, they sometimes provide enormous live odds even on premier league or bundesliga matches (up to 20% above the market, sometimes over the whole game), given that I did not win much there (if any) so maybe they do know what they are doing in some instances at least. My personal odds have been cut by a lot now, so I am done playing there.
If you look at visitors statistics they are the biggest site out there by far now. I hope they pivot from frequent scamming and harassment to normal behavior in the future as other sites have.Comment -
Yep, for sure a big relief.Probably would be fine, though I had passed KYC earlier, too... they just randomly demanded more documents. If they make outrageous demands it helps to remind them of their reputation, regulators, sportsbookreview, sponsors.Comment -
I didn't like your chances, great to hear you got paid, now best thing to do is signing up somewhere else.Comment -
Hi bro, One x bet has stopped my withdrawal asking for documents, though I have sent them all they asked for, they keep asking the same thing again and again.
How did u manage to get the withdrawal, could you please help me with thatComment -
They are rejecting my withdrawal, I have 800us dollars in my gaming account. I also tired taking a photo in the camera just to make sure it very clear but they still want a clear oneComment -
Getting the run around on verification with 5 figures stuck in my account (rip).
Original verification completed (Passport) and withdrawal possible.
After a few withdrawals, got blocked and had to contact the security team.
Asked and provided so far:
Passport again
Bank Statement with transactions to and from 1xbet
Selfie with Passport and email chain on another device
Last 3 Months of Utility bills
Another ID cardComment -
They're now requesting a picture of my birth certificate, I feel like this will probably put me at risk, should I just give up the ~18k? Can anyone help?
I'm guessing they're going to request my SIN next (Canada) to get me to give up anyway.Last edited by paperroller; 01-15-25, 09:20 PM.Comment -
I don't think anyone can really help. It's a do it or don't decision only you can make.
On the positive side, as awful as 1xbet security are to deal with, I don't think we have ever seen a post suggesting kyc info is misused..Comment -
The Birth Certificate I really wouldn't care about? Wth are they gonna do with that? get Baby Boots made? Seems like they are trying to see Mommy and Daddy's name. The ss card I don't like and there are a few USA books that pull that crap now. They don't get my biz. You have my ss# ID and I answered all your ?s b4 I deposited. When payout time comes I need to send u my ss card? ZZZZZZ. Pass BET365Last edited by 2Sweeet; 01-16-25, 01:39 AM.Comment -
It sounds like he did everything right and they have more than enough info? I'd never give up on that 18k paper especially if you did nothing wrong. That's what they want you to do. lol 18k and they are slow rolling this guy or as u say slow paying 2025 gambling. 18k isn't shit to any real Sportsbook or Casino.Last edited by 2Sweeet; 01-16-25, 01:40 AM.Comment -
Now that I'm reading the thread it seems this book is offshore. ETH BTC can be used. Idk what to tell u paper, I have never heard of this book. Keep posting everywhere if u don't get paid. Hopefully that helps. I have 0 contacts at this place. My guess they may be asking for the Birth certificate because maybe u have accts in your Mom and Dads name and bonuses abused?Last edited by 2Sweeet; 01-16-25, 01:41 AM.Comment -
I'm not aware of 1xbet holding any Candian license. And Curacao has no dispute resolution system. Rules and "regulator" changed there recently.
Not that they listen to anyone anyway. Even ignored the UKGC until they lost that license.
This is just how they are and have been for a long time.
If he does comply there is a 50/50 chance they are just collecting enough ID to make sure they can block him in future. If he doesn't there is a 100% chance he won't see his money.
Kind of a personal call. If he knows he has done anything potentially sus, or knows he could not be accused of anything makes a big difference..Comment -
Do you use this same email address? "security-en@1xbet-team.com". Unfortunately, I am also having the same issue right now. RIP
security-en@1xbet-team.com Comment -
Hello, all,
The bookmaker company 1xBet operates within a legal framework and must ensure that all players comply with the legislation requirements. Therefore, the bookmaker adheres to world practices: KYC (Know Your Customer) and AML (Anti-Money Laundering). They allow avoiding risks during financial transactions and fraud with money laundering. The company verifies the user's identity and money transactions and helps guarantee maximum data protection.
If you receive the Request for Documents status, contact the security department at security-en@1xbet-team.com from your registered email. Next, follow the security service's instructions and provide all requested documents.
As soon as we receive all the necessary confirmations and verify them to confirm your identity as the account owner, withdrawals and other account actions will be resumed and available.
You can find more detailed information in the Privacy Policy section.
We appreciate your cooperation in this matter and are happy to assist you with any further questions you may have.
Best regards,
The 1xBet TeamComment -
Forget about money bro, you won't get anything from them anymore, this check will last forever even if you send an impossible document they will come up with something new and still in the end they will simply block your account referring to some fictitious violation of their rules, I say as a person who worked with dozens of 1xbet accounts and was deceived by them for tens of thousands of dollars.Comment -
Hello,
Our team is committed to keeping the gambling environment at the highest level of fairness, and we value our customers and our reputation.Moreover, we would like to assure you that 1xbet.com is fully licensed and legal. It is operated by ACOM LATIN AMERICA N.V. and fulfils all the requirements of a ‘fair and safe casino’. Our commitment is to offer a transparent and equitable environment for all our users. We co-operate exclusively with reputable software providers in the gambling industry. In addition, we work closely with gambling regulators and online gambling licensing organisations to ensure compliance with the rules of the respective jurisdictions.If you require further information on this matter, we are happy to provide it. For more information, you can read the information on this page: https://1xbet.com/en/information/rules/30.
Best regards,
The 1xBet TeamComment -
Guys, what reputation you talk about? You have worse reputation than The Diddler
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