Nitrogen sports picks and chooses [Resolved]

**littlekona** · 04-21-20, 02:15 PM

ask for CS to escalate this to a manager. The 1st level CS has no clue in normal situations and even less a clue when it comes to Ping Pong. Ask them to do that and also mention this posting at SBR. Then report back please w update

**PharaohUB** · 04-21-20, 04:39 PM

Here is my read on this. If I’m wrong correct me.
The time you are referencing isn’t relevant in your argument. That’s just when the betting market closes. They move that time out for other sports when they get delayed too. If game 1 got delayed they could have moved that time out. It sounds like you did unknowingly bet on the first match and would have paid out if it won. However, the betting slip should really be more specific on whether it’s game 1 or 2 or list the scheduled start time or else how do you know which one you’re betting on. If you’ve been with them awhile and not had issues like this before you are clearly not there to take shots. For that I think they should cancel the bet and payout the rest of your parley. Good luck.

**towns** · 04-21-20, 06:55 PM

^thats exactly how I feel. I’ve been with them since 2017. Not one issue before this and I’ve defended them before because I have had no issues and only great experiences. But they refuse to do so

And @littlekona I mentioned my claim with SBR and they are proceeding with it through them

**towns** · 04-22-20, 10:31 AM

This is what I have said to them last. So far they’re sticking with their decision and now going through with SBR

I mean I’ve been here for so long, I understand the time stamp can be 10 min off or the game can be delays etc etc...but on both sofa score and the site you provided( flash score) there were two scheduled games between both players.

The time on my bet slip and what you offered was 2:00. You didn’t say on the offer, game 1 or game 2. It just said 2:00. And like every other table tennis game here you have the offer ending 10 minutes before each table tennis game starts... for example today Aleksandr Gribkov vs Nikita Lyfenko in pro league Moscow betting ends at 11:50 but the start time is at 12...

So if I’m betting on a game that your offer ends at 2:00 one should and is more than likely gong to assume that it starts at 2:10, just like every one of your offers. I feel like you don’t understand the gravity of how this affects how I or how anyone else would bet. I know you’ve been in the business for 20 years as you said but if I knew it was game 1 or game 1 or 2 or had a 1:30 time stamp, I wouldn’t have bet it because he wouldn’t have gotten that warm up game I wanted. That’s where deception comes in. You don’t provide enough info for your users and in the end your decisions then affect us negatively

**PharaohUB** · 04-22-20, 03:29 PM

They are seeing it from their point of view that they would have paid it if it won. However, they build the platform - not you, so it's not your fault they weren't clear what you were betting on. That is their responsibility. I hope they push the bet for you and take it as a lesson learned to be more descriptive on those type of bets.

**Notown1** · 04-22-20, 04:13 PM

Keep us updated, this should be a clear void. The names are irrelevant here and what matters is time and the match #. The listed game did not take place and its a no action. Nitro tends to be pretty difficult to persuade with these arguments though

**towns** · 04-22-20, 08:33 PM

SBR is mediating the situation right now, I’m suppose to be compensated for this. They just admitted to that “the information at hand led to misunderstandings” but still refuse to void it. So they are offering me free bets...so long as I remove/edit this post. The amount in free bets has yet to be determined

I’ll update this when I know more.

Below is their last response to me

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**towns** · 04-22-20, 10:10 PM

They are now refusing any compensation at all towards the matter

**littlekona** · 04-23-20, 07:03 AM

Originally posted by towns

They are now refusing any compensation at all towards the matter

what is status of your SBR complaint? did SBR find in favor of Nitrogen?

**towns** · 04-23-20, 09:24 AM

Originally posted by littlekona

what is status of your SBR complaint? did SBR find in favor of Nitrogen?

Yup, unfortunately. They said that by industry standards even though they had the wrong time, they can grade it correctly. Which is funny. Because I spoke to PointsBet, which is another book I use from time to time...they had the match at 1:30 and I asked what would happen if my situation occurred with them, they said they most likely would’ve voided it. So it’s a shame at this point but SBR has the final word I guess

**littlekona** · 04-23-20, 09:40 AM

Originally posted by towns

Yup, unfortunately. They said that by industry standards even though they had the wrong time, they can grade it correctly. Which is funny. Because I spoke to PointsBet, which is another book I use from time to time...they had the match at 1:30 and I asked what would happen if my situation occurred with them, they said they most likely would’ve voided it. So it’s a shame at this point but SBR has the final word I guess

They should of voided that wager esp in today's climate. I've been using Nitro for many years well before the big BTC boom too. They do offer certain things like being able to parlay lower level games where Pinny will not allow and I do trust them with my funds and speedy withdrawals. But Man I can not think of any book that has not attempted to improve one bit in the last 5 years. The live product is junk, the ability to parlay ALT lines is gone, the grading times are horrid and the CS to a 3 year customer like you who is giving them action during this horrid time for sports is disgusting. The only thing they improve on is giving FREEBIES to the DEGENS in chat. It's like that is all they work on.......Move your BTC exclusive action to Fairlay(Now has Parlays), Betcoin or if you are outside US to Stake.

**Optional** · 04-23-20, 09:43 AM

The problem was that there was only one match planned or offered by books on that pair of players that day.

Nitrogen said that they investigated your claim seriously, checked that they only offered one match on the pair and also checked feed data for Bet365 and several other books and found that all had that match listed for the same start time as Nitrogen.

They believe the match scheduled time was changed and your confusion is being fed by Sofascore's erroneous listing of two matches on that day that were never planned to happen.

If a match time is brought forward by 30 mins as happened here then bets still stand. That is normal grading standards.

I am told that Nitrogen have given you some free bets as a goodwill gesture?

I understand you said above that you purposely chose to bet the second game, so don't believe their explanation. SBR could not find anything official to say what the schedule was, but if you can it would make a difference maybe?

**towns** · 04-23-20, 10:29 AM

Originally posted by Optional

The problem was that there was only one match planned or offered by books on that pair of players that day.

Nitrogen said that they investigated your claim seriously, checked that they only offered one match on the pair and also checked feed data for Bet365 and several other books and found that all had that match listed for the same start time as Nitrogen.

They believe the match scheduled time was changed and your confusion is being fed by Sofascore's erroneous listing of two matches on that day that were never planned to happen.

If a match time is brought forward by 30 mins as happened here then bets still stand. That is normal grading standards.

I am told that Nitrogen have given you some free bets as a goodwill gesture?

I understand you said above that you purposely chose to bet the second game, so don't believe their explanation. SBR could not find anything official to say what the schedule was, but if you can it would make a difference maybe?

That’s not the point. The point is their schedule gave me a misunderstanding of what I was betting on. If the time stamp said 1:30 not 2...I wouldn’t have bet it. I wanted my player to play a game before I bet on him. Every single site that provides scores had them with two scheduled matches, 1:30 and 2. They offered the 2 on their site.

And as they cross checked, as did I. Pointsbet offered it at 1:30. So while I understand only one was played, their schedule, while not intentional, led to a severe misunderstanding that they even admitted to and now led to me making the wrong bet and losing.

As for the compensation. They started to ignore me and said I had to edit/change my posts about this situation before they credited me with an insulting amount in free bet.

**towns** · 04-23-20, 10:37 AM

Originally posted by littlekona

They should of voided that wager esp in today's climate. I've been using Nitro for many years well before the big BTC boom too. They do offer certain things like being able to parlay lower level games where Pinny will not allow and I do trust them with my funds and speedy withdrawals. But Man I can not think of any book that has not attempted to improve one bit in the last 5 years. The live product is junk, the ability to parlay ALT lines is gone, the grading times are horrid and the CS to a 3 year customer like you who is giving them action during this horrid time for sports is disgusting. The only thing they improve on is giving FREEBIES to the DEGENS in chat. It's like that is all they work on.......Move your BTC exclusive action to Fairlay(Now has Parlays), Betcoin or if you are outside US to Stake.

Yeah, I spoke to a bunch of old players that use to play at Nitro. A lot of them moved to Stake. If they don’t come around and provide a fair compensation here then I’ll move there too. I expected a little more loyalty here I guess and that was my mistake. I’m far past the part of them voiding it. I just want to be treated fair and loyal and issued some sort of compensation for their mistake.

**Optional** · 04-23-20, 10:40 AM

Originally posted by towns

They offered the 2 on their site.

They say this is not true and that a manager made sure it was double checked.

You'll need something from the official body showing the same players were scheduled to play two matches that day to be of any use.

**towns** · 04-23-20, 10:45 AM

Originally posted by Optional

They say this is not true and that a manager made sure it was double checked.

You'll need something from the official body showing the same players were scheduled to play two matches that day to be of any use.

It literally says on my bet slip the time of the game scheduled on their site

2:00

Again, this is what I’m saying. How can they say that’s not true if it shows right there on my betslip

And go to every site, not just SofaScore, they all had 2 games scheduled but only one play. And for the times the games were scheduled....1:30 and 2:00. It doesn’t matter if the 2:00 was a back up time or anything like that. The time offered on their book was 2:00. So I’m led to believe my player would’ve gotten a warm up game. If it was either or in this instance as they say, then they should’ve had the line at 1:30. Mistakes and misunderstandings like this just cost me a couple grand...

**Optional** · 04-23-20, 11:45 AM

Originally posted by towns

It literally says on my bet slip the time of the game scheduled on their site

2:00

Again, this is what I’m saying. How can they say that’s not true if it shows right there on my betslip

The explanation is the same as a few posts above still.

That the match was moved from 2:00 to 1:30 and the score sites messed it up.

Why are you not willing to try and confirm this via the official body or tournament organizers?

Maybe you already know Nitrogen is telling the truth so there is no point even trying?

**towns** · 04-23-20, 11:50 AM

Nitro refuses to offer a reasonable compensation for their misleading lines so I’ve decided to no longer use them and to leave for a new book.

For anyone reading this...be wary of using Nitrogen. If they treated me this poorly after giving them my business for 3 years then imagine what they’ll do to you.

**towns** · 04-23-20, 11:58 AM

Originally posted by Optional

The explanation is the same as a few posts above still.

That the match was moved from 2:00 to 1:30 and the score sites messed it up.

Why are you not willing to try and confirm this via the official body or tournament organizers?

Maybe you already know Nitrogen is telling the truth so there is no point even trying?

I’ve actually reached out and emailed and DM’d several federations including the ITTF for clarification. I suggest you don’t assume anything in this case..

How did every site mess it up...and nitros explanation was that the 2:00 game was a back up time in case the didn’t play at 1:30. And if that’s the case they should’ve had the line start at 1:30...I’m not sure why you don’t understand that. All it did was lead to a huge misconception on what I was betting on which is the whole point here.

**towns** · 04-23-20, 12:05 PM

And again, if the match did get moved up, then why would that not issue a void. It’s getting moved up and affecting the start of the night. No warm up game, earlier start time. getting pushed back is understandable. Getting moved forward isn’t. And nitro knew that it could start at 1:30 and still kept the 2:00 time. How can you not see the misconception there or the fact that it seriously changes the outcome of how a bettor bets....

**Optional** · 04-23-20, 12:09 PM

Nitrogen explained what happened and SBR agree that they have graded this bet correctly.

I gave you my suggestion on what might work to convince either SBR or Nitro otherwise. I don't know what else to tell you.

**towns** · 04-23-20, 12:18 PM

I’m not asking for your advice at this point..I’m just warning other players.

**towns** · 04-23-20, 01:45 PM

Originally posted by Optional

Nitrogen explained what happened and SBR agree that they have graded this bet correctly.

I gave you my suggestion on what might work to convince either SBR or Nitro otherwise. I don't know what else to tell you.

I just spoke with the ITTF, two matches were scheduled to be played but because the first match was one by that one player, the second match did not go about. So since there were two matches and the second one scheduled for 2:00, which is what it says on my slip, was not played. It should be voided. This is very black and white at this point now that the ITTF just full on explained it....now since you were defending them I would suggest you go back and tell them what’s going on and how they’re wrong, instead of accusing me of “not doing anything because I know they’re right.”

**towns** · 04-23-20, 02:09 PM

This matter was finished and I will stay with nitro.

**DontTailMe** · 04-24-20, 04:47 AM

Originally posted by towns

I just spoke with the ITTF, two matches were scheduled to be played but because the first match was one by that one player, the second match did not go about. So since there were two matches and the second one scheduled for 2:00, which is what it says on my slip, was not played. It should be voided. This is very black and white at this point now that the ITTF just full on explained it....now since you were defending them I would suggest you go back and tell them what’s going on and how they’re wrong, instead of accusing me of “not doing anything because I know they’re right.”

Wow. Score one for the little guy! Congrats on sticking to your guns when you knew you were right.

**Optional** · 04-24-20, 08:16 AM

Originally posted by DontTailMe

Wow. Score one for the little guy! Congrats on sticking to your guns when you knew you were right.

He definitely was not right. Nitro was correct on the grading.

Whether you or he thinks being offered goodwill compensation of .02 in freebets and 10% bonus of any amount, rollover free, on his next two deposits was enough, or insulting as the OP put it. That's up to your own opinion. I think he scored and made out like bandit on this one.

Here's exactly what Nitro said to him.

“ We already received an email back from SBR.

They reviewed the case and confirmed our decision was legit and justified by sources and information available.

Again, I cannot stress how much we value the relationship with have with our recurring clients. One of the reasons we will partake in arbitration is that we understand clients' concerns and the general distrust there is in the industry. As I mentioned, anyone that has worked in a book will tell you that the idea that books grade events and/or individual bets to their advantage is always something that is said. But in reality this is not the case. Complicated cases arise and some decisions are easier to explain than others.

However, we are much more interested in retaining your trust and your business than in being right.

The fact that SBR rules in our favor allows us to continue feeling confident when having to make a difficult decision in regards to a specific event. Having said that, that does not mean we are not aware mistakes can be made or that we are unwilling to issue a change and regrade a result if necessary.

We will credit your account with a couple of free bets for 0.01 because we really understand this case was difficult and information available did allow for misundestandings.

Given the fact we allowed arbitration to be done, we would appreciate if you would update the information you posted in public forums to reflect the results of said arbitration. Once you confirm back the posts have been updated, we will proceed with the free bets.

At no moment was the intention of the site to cheat you out of your funds and we will regrade bets if the information indicates our original call was wrong.

Lastly, I have also made a note to your account and we will credit a 10% free bet bonus on your next 2 deposit, as a thank you for your loyalty all these years.

Let us know if you need anything else.

Laura”

Here is how the OP responded to that afterward.

"If 5 more freebets are not added to my account in the next hour then I am going to continue posting on forums and using your words here to prove you are wrong"

"I demand 7 freebets now you have already given me the first two. Since that is half what I should have won if you had voided the bet as you should have. If you don't pay me in 90 minutes I will be posting a lot more in public using the fact Nitro said the words info did 'allow for misunderstandings' to prove you know you are wrong. You have 90 minutes"

^^^ These sort of people are a big part of the reason books wont discuss disputes directly with users, especially when it looks fairly obvious that they are just lying or twisting words to take a shot like this guy. No matter how hard a book tries to be reasonable there is always some smart guy like OP who will make them regret it.

**DontTailMe** · 04-24-20, 03:18 PM

Originally posted by Optional

He definitely was not right. Nitro was correct on the grading.

Whether you or he thinks being offered goodwill compensation of .02 in freebets and 10% bonus of any amount, rollover free, on his next two deposits was enough, or insulting as the OP put it. That's up to your own opinion. I think he scored and made out like bandit on this one.

Here's exactly what Nitro said to him.

“ We already received an email back from SBR.

They reviewed the case and confirmed our decision was legit and justified by sources and information available.

Again, I cannot stress how much we value the relationship with have with our recurring clients. One of the reasons we will partake in arbitration is that we understand clients' concerns and the general distrust there is in the industry. As I mentioned, anyone that has worked in a book will tell you that the idea that books grade events and/or individual bets to their advantage is always something that is said. But in reality this is not the case. Complicated cases arise and some decisions are easier to explain than others.

However, we are much more interested in retaining your trust and your business than in being right.

The fact that SBR rules in our favor allows us to continue feeling confident when having to make a difficult decision in regards to a specific event. Having said that, that does not mean we are not aware mistakes can be made or that we are unwilling to issue a change and regrade a result if necessary.

We will credit your account with a couple of free bets for 0.01 because we really understand this case was difficult and information available did allow for misundestandings.

Given the fact we allowed arbitration to be done, we would appreciate if you would update the information you posted in public forums to reflect the results of said arbitration. Once you confirm back the posts have been updated, we will proceed with the free bets.

At no moment was the intention of the site to cheat you out of your funds and we will regrade bets if the information indicates our original call was wrong.

Lastly, I have also made a note to your account and we will credit a 10% free bet bonus on your next 2 deposit, as a thank you for your loyalty all these years.

Let us know if you need anything else.

Laura”

Here is how the OP responded to that afterward.

"If 5 more freebets are not added to my account in the next hour then I am going to continue posting on forums and using your words here to prove you are wrong"

"I demand 7 freebets now you have already given me the first two. Since that is half what I should have won if you had voided the bet as you should have. If you don't pay me in 90 minutes I will be posting a lot more in public using the fact Nitro said the words info did 'allow for misunderstandings' to prove you know you are wrong. You have 90 minutes"

^^^ These sort of people are a big part of the reason books wont discuss disputes directly with users, especially when it looks fairly obvious that they are just lying or twisting words to take a shot like this guy. No matter how hard a book tries to be reasonable there is always some smart guy like OP who will make them regret it.

Thank you for the correction. I took @towns at his word, perhaps foolishly. It seems @towns would need to post evidence from ITTF to prove his version of events is correct here. He claims they confirmed them, so that should be easy enough.

Either way, his threats are beyond the pale. That should have been an auto ban from nitro. I also find issue with sportsbooks using compensation as leverage to demand that someone erase / clean up posting history (if that accusation is indeed true), but two wrongs don't make a right.