My account on MyBookie was closed out of the blue. I had a balance of almost $25,000 on there. The message that they’ve sent me just says “Your account has been closed and banned after several pastposts and previous warnings.” Now this was definitely a surprise to me. I immediately reached out to their chat support which wasn’t helpful at all. They just regurgitated the same thing “As per management your account have been closed” And when I asked to speak to a supervisor they said no supervisor was available and that I can send an email to their customer service if I wanted.
I sent a lengthy emailing explaining to them the same things I had gone through already with their chat. I told them that a portion of that balance was from my initial deposit and a majority of it was from wagers that were not even live bets. I got on a hot streak with ufc, madden simulations and max betting teams like Manchester United, Manchester city, Real Madrid and Liverpool. I respectfully asked them to just review the wagers and if there were any issues please point them out to me and void whatever they need to. This is the normal action taken on numerous other sites whenever a wrong line is posted. The bet is void and the risk amount is returned.
To my original email all they responded with was “As per management your account has been closed. I hope that clarifies the issue”. That didn’t clarify anything so I replied again detailing the situation and asking for clarification. They responded to me saying that there is a review being done by management and they’ll let me know. After I didn’t hear from them for over 24 hours, I reached out again and was yet again met with the same “As per management your account has been closed”
At this point I was fed up with the email process so I called them and every rep gave me the same word for word answer until I finally got to a supervisor. I’ve been communicating with him back and forth for a week. First day he told me to give him 48 hours to review it. I hadn’t heard back after 48 hours so I called again. Then he asked for another 24 hours. And then when I called again after a day, he told me the decision was final and all my funds were confiscated. He asked me if I had received any warnings about this in the past via email or text. I went through all my email and text and there was no mention of a warning anywhere.
Then he said he would try again to talk with upper management and to contact him after 48 hours. And then after the 48 hours he tells me that I was given warnings about past post bets in the form of warnings on the website. The only thing I remember like that are pop ups regarding line errors. MyBookie does these pop ups that tells you that “your bet has been voided due to a line error” and just gives you the risk amount back. There’s a check box that requires you to acknowledge that you’ve read the message but nowhere have I ever seen a pop up with any “warning”. So I don’t know what they’re really saying there. Now my latest interaction with this supervisor, he just told me that the decision is final and all my funds are being confiscated along with my account being banned. I don’t know what else to do at this point, I’ve gotten zero clarification about what wagers were not allowed. And they’ve essentially stolen my initial deposit + my legitimate winnings from wagers placed on games/events long before they had even finished; in many cases long before the games/events had even started. They haven’t provided me any clarification that I’ve asked for and just have been giving me the run around.
I sent a lengthy emailing explaining to them the same things I had gone through already with their chat. I told them that a portion of that balance was from my initial deposit and a majority of it was from wagers that were not even live bets. I got on a hot streak with ufc, madden simulations and max betting teams like Manchester United, Manchester city, Real Madrid and Liverpool. I respectfully asked them to just review the wagers and if there were any issues please point them out to me and void whatever they need to. This is the normal action taken on numerous other sites whenever a wrong line is posted. The bet is void and the risk amount is returned.
To my original email all they responded with was “As per management your account has been closed. I hope that clarifies the issue”. That didn’t clarify anything so I replied again detailing the situation and asking for clarification. They responded to me saying that there is a review being done by management and they’ll let me know. After I didn’t hear from them for over 24 hours, I reached out again and was yet again met with the same “As per management your account has been closed”
At this point I was fed up with the email process so I called them and every rep gave me the same word for word answer until I finally got to a supervisor. I’ve been communicating with him back and forth for a week. First day he told me to give him 48 hours to review it. I hadn’t heard back after 48 hours so I called again. Then he asked for another 24 hours. And then when I called again after a day, he told me the decision was final and all my funds were confiscated. He asked me if I had received any warnings about this in the past via email or text. I went through all my email and text and there was no mention of a warning anywhere.
Then he said he would try again to talk with upper management and to contact him after 48 hours. And then after the 48 hours he tells me that I was given warnings about past post bets in the form of warnings on the website. The only thing I remember like that are pop ups regarding line errors. MyBookie does these pop ups that tells you that “your bet has been voided due to a line error” and just gives you the risk amount back. There’s a check box that requires you to acknowledge that you’ve read the message but nowhere have I ever seen a pop up with any “warning”. So I don’t know what they’re really saying there. Now my latest interaction with this supervisor, he just told me that the decision is final and all my funds are being confiscated along with my account being banned. I don’t know what else to do at this point, I’ve gotten zero clarification about what wagers were not allowed. And they’ve essentially stolen my initial deposit + my legitimate winnings from wagers placed on games/events long before they had even finished; in many cases long before the games/events had even started. They haven’t provided me any clarification that I’ve asked for and just have been giving me the run around.
