William hill - two and a half years of verification

**newton0038** · 11-19-20, 10:47 AM

Use paragraphs bro. Unreadable

**lonnie55** · 11-19-20, 11:34 AM

Originally posted by newton0038

Use paragraphs bro. Unreadable

To his excuse: It's probably SBR's code which destroyed the formatting.

I don't understand though why people don't post-check their posts.

**caramba** · 11-19-20, 12:01 PM

I read it. Send in a complaint to SBR and hopefully they can sort this for you.

**stekos88** · 11-19-20, 09:17 PM

Originally posted by caramba

I read it. Send in a complaint to SBR and hopefully they can sort this for you.

I left a complaint two days ago, but so far I have not received any response from SBR

**stekos88** · 11-19-20, 09:18 PM

Originally posted by newton0038

Use paragraphs bro. Unreadable

Sorry bro. Now I have fixed everything.

**caramba** · 11-19-20, 09:27 PM

Originally posted by stekos88

I left a complaint two days ago, but so far I have not received any response from SBR

OK. Cool. Give it some time. It's ridiculous what William Hill has put you through.

**Optional** · 11-20-20, 01:19 AM

That's definitely a weirdly extensive set of requests.

They had to have had doubts in both directions to keep asking for all that.

**ouzoun** · 11-20-20, 03:12 AM

They try to discourage you. Contact them with a lawyer and they will pay straight away.

**AribaAriba** · 11-20-20, 05:17 AM

Joke... these sportbooks

**lonnie55** · 11-20-20, 07:04 AM

Where are you from, OP?

**stekos88** · 11-20-20, 07:32 AM

Originally posted by lonnie55

Where are you from, OP?

I'm from Belarus

**stekos88** · 11-20-20, 07:38 AM

None of the other bookmakers asked me for so many documents. The maximum is a photo of a passport, a photo of an address document and a selfie.
Bookmakers in which I played before were happy with everything and they accepted documents from me immediately, but William Hill tells me they are not satisfied with my documents even after 50 photos sent, including photos using a professional camera. This is very strange, very.
If someone thinks that I am exaggerating, then I can provide the moderator with screenshots of each sent letter with documents to William Hill.

**KVB** · 11-20-20, 02:50 PM

Originally posted by Optional

That's definitely a weirdly extensive set of requests.

They had to have had doubts in both directions to keep asking for all that.

Opti if this is true (not at all doubting the OP) then this is ridiculous. I mean come one. There's no way the OP took that many pictures and all of them were blurry, shaded odd, etc.

What would cause all of this verification? What doubts weren't solve after the first 10 pictures? I get that he send a message then left the country. That timing could red flag, not hearing from the guy for a month, even if they did nothing during thtat time. Maybe he accessed the account from another country, and they red flagged him.

But all these requests? In 2020? Nevermind the 2020 part, that would explain everything by itself...lol.

Seriously though, this is WH. I don't get it.

**Optional** · 11-20-20, 04:43 PM

Originally posted by KVB

Opti if this is true (not at all doubting the OP) then this is ridiculous. I mean come one. There's no way the OP took that many pictures and all of them were blurry, shaded odd, etc.

What would cause all of this verification? What doubts weren't solve after the first 10 pictures? I get that he send a message then left the country. That timing could red flag, not hearing from the guy for a month, even if they did nothing during thtat time. Maybe he accessed the account from another country, and they red flagged him.

But all these requests? In 2020? Nevermind the 2020 part, that would explain everything by itself...lol.

Seriously though, this is WH. I don't get it.

I can't think of a reasonable explanation.

It kind of sounds like WH staff kept flick passing the "problem" by just asking for more instead of making a decision call each time.

Why that would happen might be something about the red flag on account that was too much for junior staff to ignore/overrule.

The UK regulatory environment has books paronoid about not catching every offense or problem gambler.

Just total guesses.

**stekos88** · 11-20-20, 05:35 PM

I have not used any programs on my computer, I have not used proxy vpn, etc. When I was abroad, I did not log into either William Hill account or my mail. Because I read that you can get a ban for changing the IP. I played from my computer from home internet in my country only. All correspondence was conducted from my home Internet.

I received letters from the English support team (@ williamhill.co.uk) very often, but I did not understand why. I asked them why the English support service wrote to me, but they did not answer this question and ... they asked for more and more documents.

It all seemed very strange to me, and I decided to analyze my actions in order to understand why they behave with me this way.

I started from the very beginning in order and the first thing I went to their website williamhill.com Then I clicked the register button and saw that the default country is United Kingdom. You can see for yourself, go to their website right now and click register.

imgur.com

https://imgur.com/a/aFM32xG

Discover the magic of the internet at Imgur, a community powered entertainment destination. Lift your spirits with funny jokes, trending memes, entertaining gifs, inspiring stories, viral videos, and so much more from users.

I assumed I was getting an email from the English customer service because I might have registered as a resident of the United Kingdom by mistake. I immediately wrote to them in the mail about this. I wrote that if I really registered for another country by mistake, then let them change my country to Belarus and unblock my account. However, they did not answer me in any way. In a reply letter, they asked me for new documents. Later, they began to write to me from the Russian support service and also demanded documents from me.

Then I had no more versions left. I do not know what is happening and why williamhill blocked my account and does not pay me money.

**Brooklyn Dick** · 11-21-20, 05:44 AM

Why even bet with Wm. Hill? If you are a winner you will get the boot. Lines are bad, etc. Many better options than this sleazebag.

**Vyasports** · 11-21-20, 07:10 AM

William Hill needed all those photos and documents to make a huge pile so that they can proudly say: The Hill is ready.
Every user should get through this KYC procedures. They need to KNOW who you are, you have to ask yourself who I am, Will I am Hill be able to get at least my deposits back? All deposits processed quickly no problem there.

I already blacklisted this $hit book years ago, just look at their piece of $hit user interface

**stekos88** · 11-21-20, 09:56 AM

Originally posted by Vyasports

William Hill needed all those photos and documents to make a huge pile so that they can proudly say: The Hill is ready.
Every user should get through this KYC procedures. They need to KNOW who you are, you have to ask yourself who I am, Will I am Hill be able to get at least my deposits back? All deposits processed quickly no problem there.

I already blacklisted this $hit book years ago, just look at their piece of $hit user interface

Before signing up for william, I quickly looked through the ratings. William had good ratings and a reputation at first glance and I decided to play with them. If I spent a few hours and read reviews of other players on the Internet, then I would not play william. Now you can see what problems this turned out to be for me.

The smart learns from the mistakes of others, the fool learns from his own. I admit that I am a fool. Be smart and learn from my mistakes.

**lonnie55** · 11-21-20, 10:17 AM

You're no fool. All in all, WH is considered rock-solid. They usually pay no matter how much you win. Yet there are many complaints, especially when it comes to KYC.

Your case is very specific, I have to admit. I've never seen someone been asked for so many documents.

I assume you already filed a complaint with UK Gambling Commission and/or IBAS?

You're not allowed to see the requested page - Gambling Commission

https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Concern-about-a-gambling-business.aspx

How to raise a dispute with IBAS so that we can help.

https://www.ibas-uk.com/consumers/how-to-raise-a-dispute/

If you’re ever in a gambling dispute with a licensed operator, and you can’t come to an agreement, IBAS, an Alternative Dispute Resolution service can help.

**stekos88** · 11-21-20, 11:16 AM

Originally posted by lonnie55

You're no fool. All in all, WH is considered rock-solid. They usually pay no matter how much you win. Yet there are many complaints, especially when it comes to KYC.

Your case is very specific, I have to admit. I've never seen someone been asked for so many documents.

I assume you already filed a complaint with UK Gambling Commission and/or IBAS?

You're not allowed to see the requested page - Gambling Commission

https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Concern-about-a-gambling-business.aspx

https://www.ibas-uk.com/consumers/ho...ise-a-dispute/

Thanks for the advice. I filed a complaint with the Gambling Commission, but they turned me down because I am not a resident of the United Kingdom. I also filed a complaint with IBAS, but have not yet received a response from them.

**Poisec** · 11-23-20, 05:25 AM

Originally posted by lonnie55

You're no fool. All in all, WH is considered rock-solid. They usually pay no matter how much you win. Yet there are many complaints, especially when it comes to KYC.

Your case is very specific, I have to admit. I've never seen someone been asked for so many documents.

Back in 2011, WH never paid winnings and refunded my deposit, long story short:

Made a deposit around 2000 euros by credit card and immediately placed 1500 euros and 500 euros on 2 tennis bets (ATP, nothing fishy in these matches).

I was very new in betting and didn't know the verification would lead to problems. I am a European citizen but was living in Australia (where I stayed for about 2 years for work). I signed up as an Australian resident (since I was residing there). I provided passport copy + proof of residence with Australian address on it.

WH asked me to send a certified copy of my passport by mail to Gibraltar. The post office of the little Australian town I was living in certified the passport (had to pay for this), then I sent the copy by mail to Gibraltar.

Since that day, customer service never replied to me again, only automatic responses. They refunded my deposit on the credit card used.

I had about 1200 euros of winnings that they never paid, they basically kicked me out after 2 bets, probably because I was living in a different country to my passport (and of course because I won both bets).

**Brooklyn Dick** · 11-23-20, 06:41 AM

They have been garbage since day one. Only want suckers to play there..................

**cashin81** · 11-23-20, 10:11 AM

Is there anywhere you can physically go to show your id?

wondered that for people in europe who get 5k 10k locked... cant you just go and physically hand id to someone?

**stekos88** · 11-23-20, 11:37 AM

Originally posted by Poisec

Back in 2011, WH never paid winnings and refunded my deposit, long story short:

Made a deposit around 2000 euros by credit card and immediately placed 1500 euros and 500 euros on 2 tennis bets (ATP, nothing fishy in these matches).

I was very new in betting and didn't know the verification would lead to problems. I am a European citizen but was living in Australia (where I stayed for about 2 years for work). I signed up as an Australian resident (since I was residing there). I provided passport copy + proof of residence with Australian address on it.

WH asked me to send a certified copy of my passport by mail to Gibraltar. The post office of the little Australian town I was living in certified the passport (had to pay for this), then I sent the copy by mail to Gibraltar.

Since that day, customer service never replied to me again, only automatic responses. They refunded my deposit on the credit card used.

I had about 1200 euros of winnings that they never paid, they basically kicked me out after 2 bets, probably because I was living in a different country to my passport (and of course because I won both bets).

I sympathize with you. Now on the Internet I see many similar stories.

**stekos88** · 11-23-20, 11:41 AM

Originally posted by cashin81

Is there anywhere you can physically go to show your id?

wondered that for people in europe who get 5k 10k locked... cant you just go and physically hand id to someone?

As far as I know, their offline offices are only in the United Kingdom. The distance from me to the United Kingdom is 2500 kilometers. In times of pandemic, this further complicates travel. Considering that they rejected 50 of my photos, I don't think that even if I came to them, they would pay me. I hope the SBR will help me.

**cashin81** · 11-23-20, 11:59 AM

yeah maybe not for 4k and 2500km, but I just wondered as it could be an option for some.

best of luck