Players beware! Myb casino / my bookie seized $210,000 winnings from account ad-hoc!

[Bryan T]

If they are trying to no action his winnings they need to go and no action every account that played and lost on these two games as well. If they didn't do that then they need to pay this man his money. Last time I checked slots were just pushing a button to spin. Flaw or not, they took the action and can't hold the player responsible. If he lost do you think it would be an issue? If I found a slot I actually won on I would keep playing too. And for them to pay that many cash outs they obviously saw what he was doing to win money.

[Roger T. Bannon]

any attempt to lay blame on the player is misguided. It is not the player's responsibility to verify the fidelity of the software. Mybookie is completely in the wrong, and they should've done something long before the balance got this high. Unfortunately I am not surprised by any of this. They routinely underpay crypto transactions, slow pay, and generally have horrible customer service. They simply do not want to pay. Someone else brought up a good point, that if it is "the software's fault" then thousands of other players would be affected at this book and others.

No, if a person notices a mathematical error in the payment while playing the game, they will be the only one that wins. There are math people that win the lottery over and over again because they know of flaws. If state lotteries have flaws this major, casino games definitely do.

Doesn't mean that he did not win legitimately but it does give them a reason not to pay.

[Roger T. Bannon]

Basically what is going to happen now is MyBookie is going to take the data they have on RAIDER's play and give it to the software company and they are going to reverse engineer it to figure out what they did wrong. If they discover an error, he probably gets stiffed. If not, they may pay him.

That is why RAIDER is trying to push this so hard. He knows the process and that time is of the essence.

[Bryan T]

Basically what is going to happen now is MyBookie is going to take the data they have on RAIDER's play and give it to the software company and they are going to reverse engineer it to figure out what they did wrong. If they discover an error, he probably gets stiffed. If not, they may pay him.

That is why RAIDER is trying to push this so hard. He knows the process and that time is of the essence.

No way they are putting any more work into it. This has been going on for awhile. They made the decision to seize the funds and gave a bs explanation. It's over. Be nice if SBR could do something but I highly doubt it. It's over

[Roger T. Bannon]

No way they are putting any more work into it. This has been going on for awhile. They made the decision to seize the funds and gave a bs explanation. It's over. Be nice if SBR could do something but I highly doubt it. It's over

They aren't doing anything. They are taking it to the software company to study his play. The software company obviously has to know if they have an error because they are selling the product to all the online casinos. Maybe the software company winds up paying the tab.

The deal with you and the casino is you play a game that is rigged against you and if you win they will pay. If you have an advantage, they will not pay even if they do not know what that advantage is.

[Roger T. Bannon]

It is also possible that they have been letting RAIDER win so they could figure out the problem. One of the reasons that books have payout limits is so they do not pay out funds in situations likes this or they limit the damage. It is not just to keep you betting and losing back.

[Bryan T]

Dude needs to try askgamblers. They deal with these slot issues more.

[Bryan T]

Im amazed he got paid 84k before someone even noticed something wasn't right

[RAIDER1223]

For a guy that just sits around playing online casino games, RAIDER has an amazing amount of knowledge of the industry and the company and how the games work.

Trust me, I do a lot more than just sit around playing online casino games.

When a casino seizes $210,000 of your winnings, you become very interested about the industry, the Company, and whom that Company is associated with. You would do the same thing if you got your winnings ripped away ad-hoc and you were left hanging for 3 weeks + as to why.

[RAIDER1223]

Dude needs to try askgamblers. They deal with these slot issues more.

I have. See post below. However, SBR is doing a lot more than AskGamblers. SBR is on it!

https://www.askgamblers.com/casino-complaints/myb-casino-disabled-account-and-seized-balance-of-210k-in-winnings-1

[RAIDER1223]

Im amazed he got paid 84k before someone even noticed something wasn't right

They only noticed when I asked for another weekly payout at the max $2,000 per week. They also saw that I lost $126,000 on other slots in a month's time (both Betsoft and Nucleus slots...about 7 slots in total played over the 9 months, not just two slots). When I started to build the balance it back up from those 7 slots, they must have panicked and pulled the plug on my account and winnings balance.

Yep, I guess ALL the slot games had glitches...all 7 of them...from two well-known slot operators....right "Roger T. Bannon" (non-believer, whom sides with online casinos)?

[pologq]

Various. Have no idea what the average bet size was. They never told me, as it doesn't seem important. Why do you ask how many spins and the average bet size?

i think it is being asked to figure out how you accumulated your winnings and if the payouts fit the amount you were betting.

[RAIDER1223]

They aren't doing anything. They are taking it to the software company to study his play. The software company obviously has to know if they have an error because they are selling the product to all the online casinos. Maybe the software company winds up paying the tab.

The deal with you and the casino is you play a game that is rigged against you and if you win they will pay. If you have an advantage, they will not pay even if they do not know what that advantage is.

This is why perhaps online casinos and software game operators have exclusive, iron-clad Agreements and insurance policies in place with one-another; in a case there is ever a provable, legitimate situation that affects their Agreement. Any insurance policy endorsement against such an event would be between the online Casino and the Operator, not the Player. The Player has no fault in any of this because the player didn't know anything, or would know anything, other than hitting a spin button and making a bet on the spin; sitting in front of a computer or cell phone.

[littlekona]

It is also possible that they have been letting RAIDER win so they could figure out the problem. One of the reasons that books have payout limits is so they do not pay out funds in situations likes this or they limit the damage. It is not just to keep you betting and losing back.

LOL yea thats what crap books do use winners as Beta testers without their knowleged and just keep paying them 2K weekly..Blaaaahhhhaha.... MyBookie

[Roger T. Bannon]

Trust me, I do a lot more than just sit around playing online casino games.

When a casino seizes $210,000 of your winnings, you become very interested about the industry, the Company, and whom that Company is associated with. You would do the same thing if you got your winnings ripped away ad-hoc and you were left hanging for 3 weeks + as to why.

I am sure that is true. I am also sure it is true that anyone that plays casino games over a nine-month period and wracks up $400,000 in wins has a fair knowledge of how things work in more ways than one.

[Miz]

No, if a person notices a mathematical error in the payment while playing the game, they will be the only one that wins. There are math people that win the lottery over and over again because they know of flaws. If state lotteries have flaws this major, casino games definitely do.

Doesn't mean that he did not win legitimately but it does give them a reason not to pay.

the question is not as much whether there was a bug, as it is that the onus is not on the player to determine that. I disagree that it gives them a reason not to pay. They are in charge of their website and its software, not the player. Why would they allow it to go so high before doing anything, and why did they pay out 84k? They free-rolled him, lost, paid some, reconsidered and are now stiffing him on a false premise of a "bug"... something that is easily demonstrated if true, yet they refuse to provide the proof. How could any of this be on the player?

[Barrakuda]

So is it accurate to say you never asked the casino for a log of your play after they told you that the games you played were flawed?

[RAIDER1223]

So is it accurate to say you never asked the casino for a log of your play after they told you that the games you played were flawed?

Not accurate at all. I asked for a complete transaction of all the games and their auditing notes and how they did the audit and whom were involved in that "audit". They refused. The actual Auditor, (whom works for MYB Casino / My Bookie and not for any Licensor or Operator) kept saying that he was just wanting to tell me what the decision was and that he himself recommended to the Casino Management to have my balanced seized, and that his recommendation was fully-supported by the Management of MYB Casino / My Bookie. Shocker huh?

I was irate at that point and he stated to me: "Yeah, if I were you, I'd be pissed-off too". I asked several times for them to look at all the games I played, including auditing the losses from both Betsoft and Nucleus games which totaled over $126,000 in one month alone. He refused. I asked if there could be a discussion with the Casino Management since this was a totally bogus and illegitimate action taken and he said "no", that the "decision was final" and got off the phone.

Everyone knows it's bogus. It's all a fraud and we all know it.

They will continued to get pummeled in the forum and their negative PR will cost them a lot more than $210,085.70.

This post is the top post in SBR. AskGamblers, and Trustpilot are heavy as well. They are taking a beating at a lost of places, but this one the most.

Just look at the replies and views related to this post. Top one.

Lots of people are pissed-off. The support is huge. I'm severely pissed-off about it. I want my money, and I am hopeful that SBR will put the whooping on MYB Casino / My Bookie in the end.

Betsoft has been notified several times. Crickets for now. Last night I wrote them as well and submitted the same evidence about MYB Casino / My bookie to them so they can take a look at it themselves. Maybe they will be like "WTF?!"

I wrote MYB Casino / My Bookie Management last night and attached numerous pieces of evidence proving their action was totally bogus.

Gaming Curacao and Curacao e-Gaming have their hands on their asses too. Afraid to jump in a regulate the very casino and book that they license. All-afraid to do their jobs, and regulate, and smack-down a casino / book whom has totally robbed a Player of legitimate and fair winnings.

MYB Casino / My Bookie sees this forum. They see AskGamblers. They see Trustpilot. They see all of them. They know they are taking a beating and losing money by the minute. They see that their casino / book is the most talked about online casino / book on the most popular and respected forums, and that the chatter is overwhelmingly negative about them.

They know what they have done is wrong; grossly wrong. It's fiduciarily, ethically, and morally wrong. It's fraudulent. It's criminal.

Let them continue to take the beating they deserve for what they have done.

[RAIDER1223]

As of now: 2,590 views, 157 replies, and the post has only been on for 6 days. #1 post on SBR in this group.

They see it, now give me back my money and do the right thing MYB Casino / My Bookie!

[Roger T. Bannon]

the question is not as much whether there was a bug, as it is that the onus is not on the player to determine that. I disagree that it gives them a reason not to pay. They are in charge of their website and its software, not the player. Why would they allow it to go so high before doing anything, and why did they pay out 84k? They free-rolled him, lost, paid some, reconsidered and are now stiffing him on a false premise of a "bug"... something that is easily demonstrated if true, yet they refuse to provide the proof. How could any of this be on the player?

I think we can safely say that it was not a false premise and it is not a freeroll when you get paid out $84,000 on a $2,000 deposit.

If I were him, I'd want to get paid and he deserves to get paid because he was smart enough to figure out. I am also sure if I was MyBookie I would feel $84,000 was sufficient to have paid out.

I just think the precedent here with offshore is that they do not pay on the flawed game once it is discovered and I do not expect him to be paid any further.

[Miz]

it most definitely is a free roll. they hoped he would lose it back over those many months but it didnt happen. if thousands of players lost due to a flaw in MB's favor, my guess is that would go unmentioned.

my thing is this... if they claim "flaw in game", they need to explain it to him and provide some evidence to him, and then explain how exactly he supposedly took advantage of that (so like 3 things have to be true for them to be correct). That is life changing money for most people, and they are basically robbing him for it. Inexcusable, but this is the risk we all take with offshore books.

[RAIDER1223]

For those interested: https://www.trustpilot.com/users/606...27580019c72b80

(over 1,000 views already in just two days)

For those interested: https://www.askgamblers.com/casino-c...-in-winnings-1

[DontTailMe]

it most definitely is a free roll. they hoped he would lose it back over those many months but it didnt happen. if thousands of players lost due to a flaw in MB's favor, my guess is that would go unmentioned.

my thing is this... if they claim "flaw in game", they need to explain it to him and provide some evidence to him, and then explain how exactly he supposedly took advantage of that (so like 3 things have to be true for them to be correct). That is life changing money for most people, and they are basically robbing him for it. Inexcusable, but this is the risk we all take with offshore books.

There's no way it was a free roll. He never deposited more than $3k and was paid out a total of $84k. And the only reason he was "only" paid out $84k is because of their $2k per week limit. If their intention was to to free roll him, then they're incredibly stupid.

[DontTailMe]

Well, there's either a realistic chance the game was operating with the intended hold pct. (you bet large size and not all that often), or not (you made a ton of small bets). If you were playing small and very frequently, it's pretty clear there was a bug. You cannot make $300k grinding out on a -EV game.

They should pay either way, but until I know the sample size and bet range, I'm not convinced there wasn't an exploitable bug.

Yeah, I don't see how it's possible to win $300k over hundreds of thousands of plays on a casino game which is designed to be -EV. The odds against that have to be astronomical. There must be an exploit at work here.

Not that I really care. MyBookie screws players left and right. I hope they get/got screwed here.

[ace7550]

Just skimmed through this whole thing.
There's two things that don't add up for me.
1. The odds of winning that much over a long period of time at a casino game mathematically designed to rape the shit out of you are beyond improbable.
2. If there really was a glitch in the game it should be easy to show. Why not just show what happened if this is true?
Something isn't adding up here.
That being said, the onus is on Mybookie. They either need to show how the game glitched or pay the man.
Good Luck Raider!

[RAIDER1223]

Just skimmed through this whole thing.
There's two things that don't add up for me.
1. The odds of winning that much over a long period of time at a casino game mathematically designed to rape the shit out of you are beyond improbable.
2. If there really was a glitch in the game it should be easy to show. Why not just show what happened if this is true?
Something isn't adding up here.
That being said, the onus is on Mybookie. They either need to show how the game glitched or pay the man.
Good Luck Raider!

Thank you ace7550! Greatly appreciate your support.

[RAIDER1223]

Interesting information......

According to financial information, MY Bookie had revenues of $19 million in Q3, 2020, $19 million in Q4, 2020, dropped to only $11 million in Q1, 2021, and is estimated to only have $11 million in Q2, 2021.

Obviously, their unilateral action of seizing $210,085.70 was purposely done since it equates to 2% of their revenues before expenses for Q1, 2021.

[RAIDER1223]

More interesting information...

Ironically updated on April 7, 2021.....one week AFTER they seized my entire balance of $210,085.70:

https://help.mybookie.ag/knowledge-base-2/wagering-terms-rules-and-conditions/mybookie-general-wagering-terms-rules-and-conditions/

3. MyBookie Sportsbook, Casino and Racebook management reserves the right to refuse or limit any bet or to restrict betting on any event at any time without advance notice.

A.K.A. (MyBookie Sportsbook and MyBookie Casino reserves the right to seize a Player's account balance, disable a Player's account either temporary or permanently, at any time, for any reason, without any prior notification)

5. Any service that MyBookie Sportsbook, Casino and Racebook offers is intended for recreational players only. We reserve the exclusive right to refuse, limit, or close any client account if we find that it is being used otherwise.

A.K.A (If a Player were to have an account balance more that what MyBookie Sportsbook or MyBookie Casino would deem to be acceptable for a Player to have, MyBookie Sportsbook and MyBookie Casino reserves the exclusive right to seize a Player's entire account balance without any prior notification or specific reason provided or explained.

16. MyBookie Sportsbook, Casino and Racebook reserves the right to suspend any of its products at any time. When a product is suspended, any wagers entered will be rejected. MyBookie Sportsbook, Casino and Racebook also reserves the right to cease wagering on any of its products indefinitely at any time without prior notice.

A.K.A. (If a Player wins on any offered slot game which is operated by either Betsoft and Nucleus, MyBookie Casino reserves the exclusive right to immediately seize a Player's winnings due to known software "glitches" in slot games which are operated by Betsoft or Nucleus. However, MyBookie Casino will continue to allow offered slot games operated by Betsoft and Nucleus should a Player show an aggregate loss)

26. MyBookie Sportsbook, Casino and Racebook is a recreational sportsbook and will only accept recreational action and players. We reserve the right to close an account and/or forfeit winnings whenever we have identified any behavior that is deemed “non-recreational.”

A.K.A. (If a Player plays any slot game operated by either Betsoft or Nucleus by use of clicking a mouse button on the slot game's "spin" button via a desktop computer, laptop, or tablet screen, or by pressing the Player's finger on the slot game's "spin" button via an Android or iPhone device, and the Player, as a result of such action were to watch the slot game's reels yield a result from the "spin" [which use world-class RNG technology embedded into the slot game] it is therefore deemed to NOT be considered as recreationally play. Therefore, MyBookie Casino reserves the right exclusive right to seize a Player's entire balance without any prior notification or reason provided or explained)

30. MyBookie Sportsbook, Casino and Racebook reserves the right to suspend any account based on abusive behavior from the customer toward any MyBookie Sportsbook, Casino and Racebook staff member. The account may be re-opened after MyBookie Sportsbook, Casino and Racebook has issued a warning to the client. However, if such abusive behavior continues, management reserves the right to terminate the account permanently.

A.K.A. (MyBookie Sportbook and MyBookie Casino reserve the exclusive right to abuse a Player where MyBookie Sportbook and MyBookie Casino sees whenever reasonable or substantiated in order to serve in the best interests of MyBookie Sportbook and MyBookie Casino. Additionally, MyBookie Sportbook and MyBookie Casino reserves the exclusive right to seize a Player's entire account balance whenever MyBookie Sportbook and MyBookie Casino has realized a quarter-over-quarter [QoQ] revenue loss of 1.5% or more. Moreover, if a Player were to take maximum payouts from his/hers account balance equaling 30 payouts or greater, MyBookie Sportbook and MyBookie Casino reserves the exclusive right to immediately stop any payout request from the Player, and thus have the Player's remaining account balance seized in its entirety without any prior notification or reason provided or explained.)

[lonnie55]

According to financial information (...)

Link pls?

[Miz]

I am not arguing that the winnings are normal. But whatever the reason, they are winnings and the player is not responsible for knowing if a game is possibly flawed... he is just the player, playing a game. What a terrible business decision. This company has radio ads all over the place and those are expensive. Imagine if they simply bragged about paying out a monster amount, and took credit for that. If people got wind that they honored a payout this big, they would probably get it all back in a matter of a month. This book is dog shit, and yes, it is a free roll .. they pay slow hoping to limit the damage, allowing the player ample time to blow it back and when he doesn't they ultimately just take it (some or all, doesnt matter). They even leave the balance present while pending payouts are going for 6 days, hoping the balance dips below it so they can cancel the payout.

[Miz]

the logic of him receiving 84k of what he is owed and him being content with that is nuts. does your job pay you a third of your paycheck? This issue will cost them way more than the money this player is owed.

[RAIDER1223]

Link pls?

https://www.zoominfo.com/c/mybookie/429598023

[RAIDER1223]

I am not arguing that the winnings are normal. But whatever the reason, they are winnings and the player is not responsible for knowing if a game is possibly flawed... he is just the player, playing a game. What a terrible business decision. This company has radio ads all over the place and those are expensive. Imagine if they simply bragged about paying out a monster amount, and took credit for that. If people got wind that they honored a payout this big, they would probably get it all back in a matter of a month. This book is dog shit, and yes, it is a free roll .. they pay slow hoping to limit the damage, allowing the player ample time to blow it back and when he doesn't they ultimately just take it (some or all, doesnt matter). They even leave the balance present while pending payouts are going for 6 days, hoping the balance dips below it so they can cancel the payout.

Very well-stated Miz. Spot on.

[pologq]

has SBR heard anything from MyBookie about this?

[RAIDER1223]

the logic of him receiving 84k of what he is owed and him being content with that is nuts. does your job pay you a third of your paycheck? This issue will cost them way more than the money this player is owed.

Very true. As long as this post within the Forum remain a top post, additional people will see that they probably should not put their money into MYB Casino / My Bookie or fear of the same thing potentially happening to them.

As you have stated, by not paying-out the balance. along with all of this bad PR, they are losing a lot more money than advertising that they had a big winner playing that their Casino; whereby others would want to play as well.