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Thanks so much for you help. I've tried reasoning with BOL, but they do not listen, here the screenshot of our last conversation which clearly go against their own rules as you noticed.
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I wish I could help. I am merely a forum poster like many others here. I would advise you to stick with whatever SBR are telling you rather than anything that I post. They have experience in these matters. However my advice would be to avoid being so confrontational or accusatory in your emails. I would reply to the email you posted with something along the lines of:
"Hi Cole, thank you for your email and your patience with this issue. I understand why Betonline would use 1 specific site as a reference point for all soccer stats. However, the Betonline rules are very clear on this point:
"Any prop bets such as number of corners, yellow cards or first goalscorer will be settled according to information on the official website of the relevant league or competition."
The official website for Serie A is https://www.legaseriea.it/. Using any other website for bet settlement puts Betonline in breach of its own rules.
I would understand if Betonline had a rule saying it reserved the right to use another site at any time should the official site be down or unreliable, post incorrect information, or be subject to possible outside manipulation. Betonline would need such a rule to protect themselves. That said this wager has genuinely won, the official website confirms the outcome, and Betonline does not have such a safety-guard rule in place that permits you to use an unofficial site with the wrong information to over-rule the official site with the correct information. I respectfully suggest that Betonline's position in regards to this wager settlement is untenable. I ask that you reconsider the matter with these points in mind. Sincerely - zzzzzzz."
As a side thought the rule I copy/pasted was taken from the internet rather than directly from BOL's site. Also the rule as it is now might not be as it was in March when the wager was placed.Comment -
I hope everything works out for you, Sir. I have a situation regarding another casino and "Brad" was handling my case dating back to early April, 2021. After about 3-4 week of solid and consistent communication, "Brad" went silent and I haven't heard from him since. "Optional" is working on my case from another angle. He had been very helpful. I hope "Brad" is still with SBR. Right now, I have no one, that I'm aware of, formally working on my case. I hope things work out for you with BetOnLine. Wishing you the best of luck!Comment -
BTW, there are more discrepancies between Soccerstats.info and the official match report:Thanks so much for your help. Here the soccerstats.info link to the game
The official and all the unofficials stats website report: 3 Shots and 1 Shot on Target. Soccerstats simply got it wrong by distraction I am afraid.
Here the other links
OFFICAL:
UNOFFICIAL:
https://it.whoscored.com/Matches/149...assuolo-Napoli
Soccerstats vs Lega Serie A (shots, shots on goal):
Maksimovic (NAP): 2-0 vs 2-1
Isigne (NAP): 3-1 vs 3-3
Mertens (NAP): 1-1 vs 0-0
Locatelli (SAS): 1-0 vs 2-1
Berardi (SAS): 6-2 vs 6-3
Caputo (SAS): 3-1 vs 3-2
If you look at the passes, there are even more and higher discrepancies.
One really has to wonder why BOL, in clear violation of their own rules, uses such a dubious source to settle their bets instead of the official match report.Comment -
Discrepancies between sites in regards to stats is not uncommon. I can't speak for soccer stat sites but I follow the NFL and the NFL.com gamebooks have all sorts of errors. It's not surprising given the vast number of stats for each game. NBC and ESPN post fewer stats but they tend to correct the 'official' numbers.
In regards to this bet you mentioned both shots and shots on goal. I would say the player had a shot but not a shot on goal, (on target/requiring a save). The op suggests the bet is for shots but perhaps it's for shots on goal. Potentially it's another problem.Comment -
Hey Man, thanks for your message. In my case, last message from Brad is 29th of April, what happened to him? Worst thing is that I tried to reach again SBR complain section and another contact of the crew (Matt) but nobody has ever replied in the last 2 months
. I really don't understand what is happening with SBR, they don't even show up here in this thread.
I am still hoping that everything will end up in a comunication problem but I am starting to get worried.Comment -
Thanks so much for your message, I will try your line, it sounds perfect. Even though I don't think BOL will ever change their position , they got to loved the idea to get away with this money
I'd love to stick with SBR suggestions.The problem is that they said everything will be fine and then they have disapperead.
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Its clear on video he won. Its beyond stupid that a book cant just look at the f-ing video and grade it correctly. All parties in this matter are a joke and it should never reached this pointComment -
Hi Claudio,Hey Man, thanks for your message. In my case, last message from Brad is 29th of April, what happened to him? Worst thing is that I tried to reach again SBR complain section and another contact of the crew (Matt) but nobody has ever replied in the last 2 months. I really don't understand what is happening with SBR, they don't even show up here in this thread.
I am still hoping that everything will end up in a comunication problem but I am starting to get worried.
Hope you get your situation handled. I have an ongoing issue with betonline too where I filled out a complaint form almost 6 weeks ago and I haven't got a single reply from Brad or Matt. I'm just learning the ropes around here but something weird does seem to be going on.
I hope you get your payout.Comment -
WTF does it take 6 weeks to get a response from SBR forum? You're not getting so many complaints that you're backlogged 6 weeks. What a jokeComment -
Hi Optional, do you have any news for me? I have tried again contacting BOL but they keep answering this:
Dear Claudio,
The wagering department already gave a you a response to your claim.The ticket wager in question that was player prop parlay, however upon review of it we notice thatyour at pick at Matteo Politano of Napoli will have 1 or more shots on goal against Sassuolo was
graded as loss as on soccerstats.info which is the site used for our line managers to settle this market lines.
In this case as sign of good we can refund the wager back to your account, but the wager stand with the current
result on the account.
Sincerely,
Summer
Player Services
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I just don't understand why this stuff happens? OP accuses SBR of collusion. SBR doesn't even address the allegation. SBR doesn't explain "Brad's" disappearance. OP CLEARLY is upset over "Brad's" disappearance. Then what happens? Optional disappears on OP as well. Like what is really going on here? I hate to say it, but this isnt the first OR even the 20th Time I've heard of this suspicious behavior. And if SBR wants to call me crazy, go ahead. Then we can discuss MY personal experience with them.................... Buyer beware, y'allComment -
It's sadly true. Everyone has stopped answering my email and messages. I am really exhausted and frustrated by the situation. "Optional" didn't reply to my private message neither. Brad and Sbr disappeared. BOL hide themselves behind this obtuses replies. Sportstats never replied.
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Letting this thread just wither merely suggests that Claudio's allegation of collusion may have some merit. Optional, your last comments were on 7/1. Do you not have any further information? This guy deserves a response whether favorable or not. Ignoring the matter doesn't instill confidence in the complaint process for the rest of us, not just the OP. At the very least, give us an update or state that the case is officially closed.Comment -
the reality is, if the book doesn't want to pay you, that's what they are going to tell SBR. and that's that. SBR isn't going to change a book's grade or knock them down a peg in any type of fashion if it's a top tier book and money is involved. everybody is just going to stop answering and act like the situation doesn't exist anymore.
5Dimes.. lets say, "botched" my payout years ago and i had to redo it. 110% their error. because of that, i had to immediately create a 2nd payout request. inbetween the 1st and 2nd request, i earned a 4 digit bonus/reward. but they claimed the 2nd request wiped it out, so i wasn't getting it. since the 2nd request ONLY happened because of their error, it was dead obvious i should have received the bonus/reward.
took my complaint to SBR and was basically told to move on, and to make sure not to curse at the book or show any type of negativity unless i wanted to get banned. top tier book, $$$, elite ranking. and.. that's that.Comment -
the SAME exact thing happened to me. This was years ago, but before the guy disappeared on me, he was siding with me. Then out of the blue, he flipped an accused me of cheating. It was very weird and left me with the same exact thoughts youre having. I hope you get this resolvedComment -
I agree. But if you're accused of wrongdoing, wouldn't you speak up to clear your name? It's weird as heck. I've thought this for many years now and have spoken to people who have told me their stories which all point to collusion of some sort. It's sad, but money makes people do weird things.Comment -
Optional, is there a reason why youre not responding to the op?Comment -
Claudio,
Check your PM'sComment -
Interesting. I have no problem with a sportsbook sticking with its reference source. At the end of the day, we as players have to recognize that what matters for our bets is what's documented, which may or may not be what actually happened.
The issue I have with this is that BOL isn't using the reference source that's in their own rules. Have to follow the documented rules, above all else.Last edited by DontTailMe; 08-31-21, 04:49 PM.Comment -
This case may be closed per BOL's decision but won't soon be forgotten. We make the rules, we break the rules, the bettors meanwhile will have to abide with OUR resolutions. OK.Comment -
I assumed this would be an open and shut case once the rule was highlighted for them. BOL is usually above board, and honoring the rule as written is of ultimate importance. I gotta believe that point passed by them somehow.
If they want to use a different resolution source going forward, then fine, update the rule. But OP's past wager should be a winner under the current rule book.Last edited by DontTailMe; 08-31-21, 05:43 PM.Comment -
The SBR complaint staff brought that fact to their attention and it was apparently rejected or it certainly seems that way. I would assume this particular forum would be monitored by them as well.Comment -
I’m not even sure what is going on in this thread and who is right or wrong.
Just wanted to chime in on that video. That kick was not a shot on goal or a save in my opinion. I believe a shot has to be “on goal” to count as a shot or a save. Same in hockey. If a goalie stops the ball/puck outside of the goal area when the attempted shot had no chance of going in, then it’s not a shot on goal nor a save.
I could be totally wrong here but I kept stats for a hockey team for many years and this is how it’s graded in hockey. I think soccer does the same kind of stats?Comment
