Suspicion of collusion between BETONLINE and SBR

[claudio82]

I am so disappointed to end up writing this post here, but I really can’t understand what is going on with SBR complain section.

I contacted them 3 months ago asking for help in dealing with BETONLINE that has stolen my money wrongly grading a parlay wager. (2280$)

At the beginning everything seemed to proceed great, I have been successful exchanging emails with Brad (from SBR) and we put together solid evidences supporting my case. He also informed me that in light of the evidence we provided there was no possible way Betonline could have refused to pay my bet. After this last message, Brad and the whole crew of SBR, literally disappeared in the thin air, and it is now more than two months that they don’t reply to my emails (five emails)

"29th of April
Perfect Claudio,

I don’t think we will get an argument with all that.

Reaching out to our management contact now and will let you know as soon as I have any news.

Regards,

Brad"


I really don’t know what is going on, and I have nothing left to do but only warn other bettors about the shady behavior of SBR when they have to go though against major Bookmakers that themself rate with A+.

Hope someone from SBR can intervene and clarify the suspicion of collusion that seems evident so far.

[DontTailMe]

Why do you suspect collusion and not simply lack of communication? Sometimes things slip through the cracks. I cannot imagine then colluding over a measly $2,000, especially when one party apparently agreed with you that the bet should have been paid out. BetOnline has made things right with SBR complaints in the past, so it's not like they have an obvious history of burying things.

[Optional]

I will find out what happened for you.

[Newbee1985]

What reason would sbrforum have to collude with betonline?

I have an issue pending with betonline too and I'm not getting a reply. But it is betonline that has closed my account and is stealing my money, not sbrforum.

Reading what Claudio wrote though, does sbrforum have any way to force betonline to change their decision on any issues? I was under the assumption that sbrforum was just a watchdog site that grades each sportsbook.

[solring]

Yeah, it's not like it's BetIslands...

[dmm]

I was under the assumption that sbrforum was just a watchdog site that grades each sportsbook.

That's wrong. SBR is a business that makes money from affiliate traffic. Look at any link to Betonline from SBR, it includes an affiliate ID.

Not saying that there is any sort of wrongdoing here, but you have to understand that SBR is not a neutral party, they are paid by bookmakers.

[lonnie55]

Name one neutral party in this business lol

Not even licensors are neutral

[Ant23]

What reason would sbrforum have to collude with betonline?

I have an issue pending with betonline too and I'm not getting a reply. But it is betonline that has closed my account and is stealing my money, not sbrforum.

Reading what Claudio wrote though, does sbrforum have any way to force betonline to change their decision on any issues? I was under the assumption that sbrforum was just a watchdog site that grades each sportsbook.

REALLY? If i'm not mistaken these A+ books somehow get A+ for their service as well as paying the bill to SBR? What is it i'm missing b/c I thought everyone knew that SBR gets paid from these books?

[Ant23]

That's wrong. SBR is a business that makes money from affiliate traffic. Look at any link to Betonline from SBR, it includes an affiliate ID.

Not saying that there is any sort of wrongdoing here, but you have to understand that SBR is not a neutral party, they are paid by bookmakers.

WELL SAID dmm!!!! Glad you are a SBR PRO b/c y'all title seems to carry more weight here.

[temple2010]

Yeah, it's not like it's BetIslands...

[Newbee1985]

That's wrong. SBR is a business that makes money from affiliate traffic. Look at any link to Betonline from SBR, it includes an affiliate ID.

Not saying that there is any sort of wrongdoing here, but you have to understand that SBR is not a neutral party, they are paid by bookmakers.

This is where i get lost. Is this why it doesn't seem like I'm getting help from sbrforum? Is it in sbrforum's best interest that betonline doesn't pay me the money I won?

I'm honestly just not understanding. What is the reason to have a complaint form for people to fill out if they have an issue like me?

[littlekona]

This is where i get lost. Is this why it doesn't seem like I'm getting help from sbrforum? Is it in sbrforum's best interest that betonline doesn't pay me the money I won?

I'm honestly just not understanding. What is the reason to have a complaint form for people to fill out if they have an issue like me?

Think of it from BOL or Sbr point like they are a real busy real estate agent and once review you found your credit score is 400 and you cant qualify for home purchase..to the busy agent you are not worth time to keep calling you back since you can't buy and no commission....To BOL you where involved in referral bonus abuse violation of terms and they are done case closed they are to busy...if the case had any merit it would of been resolved long ago as these books have seen it all and its obvious to them

OP case sounds interesting though...OP can you post the wager please?

[ace7550]

Think of it from BOL or Sbr point like they are a real busy real estate agent and once review you found your credit score is 400 and you cant qualify for home purchase..to the busy agent you are not worth time to keep calling you back since you can't buy and no commission....To BOL you where involved in referral bonus abuse violation of terms and they are done case closed they are to busy...if the case had any merit it would of been resolved long ago as these books have seen it all and its obvious to them

OP case sounds interesting though...OP can you post the wager please?

Yeah I wanna see the wager too.

[claudio82]

Thanks to everybody for the reply. Long story short here is the email I sent to SBR asking them for help.

The 3th of March 2021 I made the following player props parlay wager:

"Youri Tielemans of Leicester City will have 2 or more shots against Burnley, -Matteo Politano of Napoli will have 1 or more shots on goal against Sassuolo.
According to the official match report both legs are won, while Betonline graded the first leg as a won and the second one as a lost . I've sent them multiple tickets and documentation from the official match report (SERIE A) showing them that they have the wager graded wrong, since Matteo Napolitano had 1 shot on goal.

Betonline claims that Soccerstats.info is the only source they would accept, even when they made a clear mistake in the player stats grading, and they offer me to accept a VOID instead of a LOSS in sign of good faith from their side.

That does not make any sense to me and it is a clear attempt to steal my winning. I asked them to escalate the issue and I have been waiting for a reply for few weeks now. Please help me to talk some sense into them, there is not alternative true to the official report. I would have never expected such a shady behavior from a bookmaker graded so high. "

In the coversation with SBR I have provided the following evidances:
-Politano shots playlist (3 single videos + 1 playlist showing the SHOT on goal)
-Serie A match official report
-Whoscored unofficial match report
-Wyscout unofficial match report

Here I upload 2 URL screenshots to show you guys the wager details and my conversation with Brad (from SBR) and their mysterious disappearing.

https://ibb.co/Qn1LLJH

https://ibb.co/Hqfr19n

[littlekona]

OP can you send this info to Soccerstats.info and get an offical reply from them? If they are the source and strive for accuracey they may update the stats

[flyingillini]

Yeah, it's not like it's BetIslands...

SSLP and WagerChiefShawn are still amongst us at SBR. Just under new names.

[DontTailMe]

Think of it from BOL or Sbr point like they are a real busy real estate agent and once review you found your credit score is 400 and you cant qualify for home purchase..to the busy agent you are not worth time to keep calling you back since you can't buy and no commission....To BOL you where involved in referral bonus abuse violation of terms and they are done case closed they are to busy...if the case had any merit it would of been resolved long ago as these books have seen it all and its obvious to them

OP case sounds interesting though...OP can you post the wager please?

Yeah, SBR has definitely helped make people whole with other BOL disputes, so they aren't covering for them. This case is complicated, and one of Optional's last posts on the subject said that they were having trouble getting a response from them. So your explanation is what makes sense, not any form of collusion.

[semibluff]

...The 3th of March 2021 I made the following player props parlay wager: ...

Betonline claims that Soccerstats.info is the only source they would accept, even when they made a clear mistake in the player stats grading, and they offer me to accept a VOID instead of a LOSS in sign of good faith from their side.

That does not make any sense to me and it is a clear attempt to steal my winning....

As ever with spot betting you are betting on what and/or when the bookmaker's reference source decides the spot happened, (or didn't happen), rather than what actually happened. The book is paying out as per their rules. As @littlekona points out you will need the book's source, (Soccerstats.info), to change their official information. Even then you still might not be paid out as any alteration could be deemed 'post weigh-in'. If the book has paid out on the other side then they aren't stealing from you. I know this isn't what you want to hear but the book offering to void a bet that has lost under their official terms and conditions is actually pretty generous. If the book does decide, (or is persuaded to pay by SBR), then good luck to you.

[Optional]

-Politano shots playlist (3 single videos + 1 playlist showing the SHOT on goal)

Would you please link us to these videos?

[trytrytry]

As ever with spot betting you are betting on what and/or when the bookmaker's reference source decides the spot happened, (or didn't happen), rather than what actually happened. The book is paying out as per their rules. As @littlekona points out you will need the book's source, (Soccerstats.info), to change their official information. Even then you still might not be paid out as any alteration could be deemed 'post weigh-in'. If the book has paid out on the other side then they aren't stealing from you. I know this isn't what you want to hear but the book offering to void a bet that has lost under their official terms and conditions is actually pretty generous. If the book does decide, (or is persuaded to pay by SBR), then good luck to you.

that is ridiculous

[claudio82]

I have tried multiple times but I have not received any answer from them. I think they only reply to their clients (Bookies).

[claudio82]

I have also always had good experiences with SBR but this time is not the case. For this reason I am still very surprised by their behaviour.

[claudio82]

Would you please link us to these videos?

Yes of course, here is the link.

https://streamable.com/3zbuny

[lonnie55]

I have tried multiple times but I have not received any answer from them. I think they only reply to their clients (Bookies).

How do you even contact them? I don't see any email address, phone number, address or other contact/company details on their site.

If this is all true, this is such a bad behaviour by BOL. A book which does not accept the official site of a federation as a source but some shady third party site instead, of which no one knows by whom it's even operated (maybe by the book itself?), is not an A+ book in my view.

[semibluff]

How do you even contact them? I don't see any email address, phone number, address or other contact/company details on their site.

If this is all true, this is such a bad behaviour by BOL. A book which does not accept the official site of a federation as a source but some shady third party site instead, of which no one knows by whom it's even operated (maybe by the book itself?), is not an A+ book in my view.

Your answer isn't wrong but settling every soccer spot bet by the official site of each domestic soccer authority or international federation isn't practical. Listing all such sites in the book's rules would also be almost unreadable. Keeping current site lists up to date as governing bodies change official sites would be confusing. Additionally not all of the sites would post all the same stats. Some might not list individuals' shots. It makes sense to just have 1 site as a reference point and for a book to post spot bet odds based on what stats that site provides.

[Optional]

Yes of course, here is the link.

https://streamable.com/3zbuny

Is this the shot missed on the stats?



Soccer "experts" please have a look at that short video and advise if you can see any reason the kick right at the end should not count as a shot on goal?

[Optional]

@Op, can you also please post a direct link to the match box score on soccerstats.info for me?

[lonnie55]

Listing all such sites in the book's rules would also be almost unreadable.

Most of the books I consider reliable do exactly that. Alternatively, they refer to top-notch data services like Opta or Sportradar. But honestly, who or what tf is Soccerstats.info? Never heard of them before.

Is this the shot missed on the stats?

Soccer "experts" please have a look at that short video and advise if you can see any reason the kick right at the end should not count as a shot on goal?

According to the official match report, the player had one attempt on target. That's all what counts.

https://www.legaseriea.it/it/match-report-pdf/A/2020-21/UNICO/UNI/25/SASNAP

Page 5

[Optional]

Thanks Lonnie, I have seen that too.

May not be helpful to have me just repeating the same arguments the OP has already failed with though.

I'd like to cover all my bases and then start by trying to get soccerstats.info to update their info. Which is why I asked if you can see any reason it might not be counted by all stat sources. In particular it kind of looks like players around the ball are all relaxed before the limp kick. Maybe the game was stopped for example. I'd like to know if anyone else sees anything soccerstats might argue about or ignore the request over before approaching them.

[Optional]

who or what tf is Soccerstats.info? Never heard of them before.

When you google "soccerstats.info" some of the few results are bookmakers quoting them as their data source. No way offered to contact them on the public website either. Thought both those things were interesting.

[lonnie55]

Thanks Lonnie, I have seen that too.

May not be helpful to have me just repeating the same arguments the OP has already failed with though.

I'd like to cover all my bases and then start by trying to get soccerstats.info to update their info. Which is why I asked if you can see any reason it might not be counted by all stat sources. In particular it kind of looks like players around the ball are all relaxed before the limp kick. Maybe the game was stopped for example. I'd like to know if anyone else sees anything soccerstats might argue about or ignore the request over before approaching them.

I would have to re-watch the full match, including replays and different camera angles, in order to judge. Maybe the registered shot does not even come from the scene OP posted. If it does come from this scene, it's really hard to tell from that angle if the ball would have gone into the goal or not.

When you google "soccerstats.info" some of the few results are bookmakers quoting them as their data source. No way offered to contact them on the public website either. Thought both those things were interesting.

Okay, thanks. But this site is just a complete joke. It doesn't even show any matches from any competition beside Euro 2020 at the moment. No matter which date you choose.

[semibluff]

Most of the books I consider reliable do exactly that. Alternatively, they refer to top-notch data services like Opta or Sportradar. But honestly, who or what tf is Soccerstats.info? Never heard of them before.


According to the official match report, the player had one attempt on target. That's all what counts.

https://www.legaseriea.it/it/match-report-pdf/A/2020-21/UNICO/UNI/25/SASNAP

Page 5

BOL's official rule for soccer betting is:

"Any prop bets such as number of corners, yellow cards or first goalscorer will be settled according to information on the official website of the relevant league or competition."

https://www.legaseriea.it/ is the official website for Serie A so by BOL's rules that is the site that matters. The website states:

"The disciplinary sanctions and statistics are unofficial, like results taken in real time during the match. The information will be made official upon approval by the appropriate bodies".

By rule - anything posted at Soccerstats.info is irrelevant unless there is something to contradict this. Your link ought to clear this up in the op's favour, (i'm sure your Italian is better than mine), unless there is an issue with the information having being altered at a later date. Your link has a March 3 2021 @23:42 time stamp so it shouldn't be a problem. The Serie A site .pdf files are only available in Italian. The rest of the Serie A site is available in English.

[lonnie55]

BOL's official rule for soccer betting is:

"Any prop bets such as number of corners, yellow cards or first goalscorer will be settled according to information on the official website of the relevant league or competition."

https://www.legaseriea.it/ is the official website for Serie A so by BOL's rules that is the site that matters. The website states:

"The disciplinary sanctions and statistics are unofficial, like results taken in real time during the match. The information will be made official upon approval by the appropriate bodies".
.

Oh, wow. So the issue has been resolved.

@BOL: Pay this man!

[reallyhardtowin]

reach out to Dave Mason on twitter

[claudio82]

@Op, can you also please post a direct link to the match box score on soccerstats.info for me?

Thanks so much for your help. Here the soccerstats.info link to the game

https://www.soccerstats.info/#!/fixture/23391061/129207

The official and all the unofficials stats website report: 3 Shots and 1 Shot on Target. Soccerstats simply got it wrong by distraction I am afraid.

Here the other links

OFFICAL:

https://www.legaseriea.it/it/match-report-pdf/A/2020-21/UNICO/UNI/25/SASNAP

UNOFFICIAL:

https://it.whoscored.com/Matches/1495622/LiveStatistics/Italia-Serie-A-2020-2021-Sassuolo-Napoli