Betfair suspended account and wants proof of arbing

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  • GAlexei
    SBR Rookie
    • 01-10-15
    • 9

    #1
    Betfair suspended account and wants proof of arbing
    It all started 10 months ago, from the ordinary source of funds check. As usual, they wanted documents and statements from Skrill and explanation for source of funds. I provided all this information and explained that my funds come from the profit from the other bookies as my betting strategy was arbitrage. And then they said as long as I was arbing, then I'm a professional player (although I'm really not) and they need to do extended KYC check and therefore I need to provide betting statements where I can point that I was indeed arbing. Of course, this all discussion took a while and my account was suspended and money not paid out. Betfair support claims that they will pay out only when I pass the check.

    And I don't really know what to do. I didn't reply them for 5 months and they didn't e-mail too. First of all, most of my bookies' accounts were limited (arbers are mostly not welcome as you know) and/or long forgotten and I can't get betting history from 80% of my accounts. And even where I can, it's hard to proof the fact of arbing as often betting history only provides an event or market, not actual bet (i.e. if I bet on correct score 1:0 the history only specifies "correct score" or if I bet on England "draw no bet" only specifies England). Finally I realized that if it comes to proving, out of all thousands of arbs, I can only provide few examples. I suspected they will decline such a proof anyway so I didn't think it's even worth the effort of collecting such information.

    But on the other hand, I don't want to give up and let them just confiscate my funds (about 10K euro). I strongly believe that if I don't want to play at Betfair any more and just want to get a payment it is enough to proof that I'm the owner of the account and the owner of the Skrill account, and that's it (and I already did that). And I don't need to provide any proofs of arbing.

    What can I do? What are the chances of raising a case with IBAS?
  • MrRed
    SBR Rookie
    • 12-18-14
    • 28

    #2
    hi, i had same with them,it is because of the new laws.I have made 10000 of bets and i was also shocked like you.You cant prove any bet,but just sent them all transaction history from all skrill/neteller accounts you using for the past year. I know it is a superpain,took me nearly 1 week, but that will solve it
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 60633

      #3
      It's a trap to tell any bookmaker your Source Of Funds is from betting.

      It becomes almost impossible to provide he necessary level of proof as you have found.

      They are not allowed to release your funds until the check is completed once it has begun.


      But MrRed's advice is good. Keep giving them whatever you can and eventually an agent might agree to pass you without the actual bet history.

      If you don't like that idea you do have other options.

      You can refer it to the Betfair Escalation Team here: https://support.betfair.com/app/cont...unauth-dispute

      They are second level support who can make sure you are being treated properly by other departments.

      If they do not satisfy you, ask for a "Deadlock Email" to be sent to you. You can use that to submit a request for binding arbitration at IBAS here: https://www.ibas-uk.com/consumers/se.../dispute-form/


      I'd suggest trying what MrRed suggested first though.
      .
      Comment
      • Alfie White
        SBR Wise Guy
        • 09-02-17
        • 680

        #4
        Those 10,000, are those winnings or deposit funds? What is your lifetime PL with them?
        Comment
        • GAlexei
          SBR Rookie
          • 01-10-15
          • 9

          #5
          Originally posted by Alfie White
          Those 10,000, are those winnings or deposit funds? What is your lifetime PL with them?
          I don't know the lifetime PL, it's hard to count. I think it's more or less break even. Out from those 10K, half of it was on the account for years, half was deposited shortly before account closure. I would say they rather blocked deposited money than net winnings.
          I still don't know what to do. Don't want to spend XX hours in collecting proofs knowing that they will likely say it's not enough.
          Comment
          • Optional
            Administrator
            • 06-10-10
            • 60633

            #6
            Originally posted by GAlexei

            I don't know the lifetime PL, it's hard to count. I think it's more or less break even. Out from those 10K, half of it was on the account for years, half was deposited shortly before account closure. I would say they rather blocked deposited money than net winnings.
            I still don't know what to do. Don't want to spend XX hours in collecting proofs knowing that they will likely say it's not enough.
            That will be your problem.

            It appears to them like you are hiding money there like a swiss bank account if you add money to an account balance that is not then used for betting soon after.
            .
            Comment
            • GAlexei
              SBR Rookie
              • 01-10-15
              • 9

              #7
              Originally posted by Optional
              That will be your problem.
              It appears to them like you are hiding money there like a swiss bank account if you add money to an account balance that is not then used for betting soon after.
              I didn't say that. I used the money for betting on US Presidential Elections 2020 and that was a small win (that Trump loses when the elections already happened but before the congress certified it). I thought that it's easy money, it was not an attempt to hide something. They never told me that the problem was that I didn't bet much enough.

              Actually, I didn't tell something. The account in question is my second account. Earlier they allowed more than one account, but that's not the case any more for more than 7 years. I didn't know (or forgot) about it and they never reminded. They didn't say that the problem is that it's second account, though. The first account had 4X bigger turnover and the check was initiated against it. They fully paid the amount from the first account and it happened without my request shortly after the KYC deadline even before I had a chance to tell that I was arbing.
              Last edited by GAlexei; 01-21-22, 09:30 PM.
              Comment
              • jazzmonkey
                SBR High Roller
                • 06-27-08
                • 130

                #8
                Have had the same with Betfair, they cherry picked some of the biggest bets and asked for the other side of the arb, which was able to provide. They had no issues that they were multiple IDs used, as it is entirely possible that a syndicate was involved.
                Comment
                • Crusherrr
                  SBR MVP
                  • 06-27-16
                  • 3646

                  #9
                  LMAO you really told them that? Shit- tell them your daddy is rich or something. That's what I've said before. Let them think your just playing with your trust fund, blow some arb profits in the casino and they'll leave you alone. Most offshores think I just made a lot of money in crypto because I've been using/depositing with bitcoin for so many years.


                  Why would you tell them you are only betting for profits(arbitrage betting) anyways. You're free to wager on any bets that they are willing to take and your only answer needs to be "I liked that side and at the odds available". You should be betting for "fun" on occasion, too. If you're only arbitrage betting, you're doing it wrong.

                  What was your unit size on your arbs, btw? Mostly props? Or what were you betting primarily? I'm wagering $1k+ on spreads,ML,totals but on props I seldom go over $200 just because it's way more likely I get limited or restricted if I bet bigger + win.
                  Comment
                  • GAlexei
                    SBR Rookie
                    • 01-10-15
                    • 9

                    #10
                    Originally posted by Crusherrr
                    LMAO you really told them that? Shit- tell them your daddy is rich or something. That's what I've said before. Let them think your just playing with your trust fund, blow some arb profits in the casino and they'll leave you alone. Most offshores think I just made a lot of money in crypto because I've been using/depositing with bitcoin for so many years.
                    Why would you tell them you are only betting for profits(arbitrage betting) anyways. You're free to wager on any bets that they are willing to take and your only answer needs to be "I liked that side and at the odds available". You should be betting for "fun" on occasion, too. If you're only arbitrage betting, you're doing it wrong.
                    What was your unit size on your arbs, btw? Mostly props? Or what were you betting primarily? I'm wagering $1k+ on spreads,ML,totals but on props I seldom go over $200 just because it's way more likely I get limited or restricted if I bet bigger + win.
                    Lol. You cannot just say "my daddy is rich". They require proof of income and proof of transactions to track full chain of transfers between the source of income and betting account.
                    Comment
                    • jazzmonkey
                      SBR High Roller
                      • 06-27-08
                      • 130

                      #11
                      A couple of reasons for 'coming out' as an arber at Betfair:

                      1) Lower commission rate
                      2) Lower threshold to pass source of wealth, assuming your accounts are in order.
                      Comment
                      • Crusherrr
                        SBR MVP
                        • 06-27-16
                        • 3646

                        #12
                        Originally posted by GAlexei
                        Lol. You cannot just say "my daddy is rich". They require proof of income and proof of transactions to track full chain of transfers between the source of income and betting account.
                        Sounds dumb. I've never had to show proof for anything. I've been asked for source of funds, or asked what I do for a living, but never had to actually provide anything to a sportsbook.
                        Comment
                        • Trader23
                          SBR Rookie
                          • 02-08-22
                          • 7

                          #13
                          Been happening a heck of a lot lately! Not ideal for liquidity
                          Comment
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