Having withdraw issues with Bookmaker.eu

[KDeen10]

I have sent them several copies of a valid passport and they keep declining it saying it's not clear. The next day I told the CS rep I just want to get verified so it was approved then I said I wanted to withdraw and suddenly it was declined again.

I'm concerned Bookmaker is in trouble and I'm not betting there again until it's resolved.

Is there anyone that can help?

Thank you

P.S. I'm not new my old user was ShamsWoof10 but I forgot my password

[Optional]

Are all four edges of the document are shown and not covered by a finger holding it?

If they put it through an online document verification service that is a common reason for decline. CS people are often not told the exact reason for declines and just say bad image.

[KDeen10]

Are all four edges of the document are shown and not covered by a finger holding it?

If they put it through an online document verification service that is a common reason for decline. CS people are often not told the exact reason for declines and just say bad image.

All 4 corners are clear. I took several pictures of the passport. As I said they approved it and when I wanted to withdraw they declined it.

I have the transcripts of the conversation, the approval, the withdraw request and then the deninal.

When I deposited they said I am a professional player therefore I don't qualify for betpoints program or bonuses of any kind. I found that odd because I haven't played there since 2013.

[Optional]

All 4 corners are clear. I took several pictures of the passport. As I said they approved it and when I wanted to withdraw they declined it.

I have the transcripts of the conversation, the approval, the withdraw request and then the deninal.

When I deposited they said I am a professional player therefore I don't qualify for betpoints program or bonuses of any kind. I found that odd because I haven't played there since 2013.

If they are saying the image is not good enough, I'd keep sending new images, preferably from a different camera, until they tell you it's some other problem or approve.

Not much use arguing that you think it's fine, or that someone said it was approved before, usually.

Painful but probably best to just roll with it and get approved.


if you played at Justbet or Galaxysports over the years they have profiled you as sharp from there probably. Or maybe they are looking at pre 2013 info to say it.

[KDeen10]

If they are saying the image is not good enough, I'd keep sending new images, preferably from a different camera, until they tell you it's some other problem or approve.

Not much use arguing that you think it's fine, or that someone said it was approved before, usually.

Painful but probably best to just roll with it and get approved.


if you played at Justbet or Galaxysports over the years they have profiled you as sharp from there probably. Or maybe they are looking at pre 2013 info to say it.

I never played at any of those books but I withdrew before I left.

I've been around with books for 25 years. I remember the Cascade fall out and I know when books are stalling. To prove my point I'm going to the BMV to get a brand new I.D. then take a pic with a 4K camera just to prove it will get declined.

[Brooklyn Dick]

I said it for some time now. Betcris/Bookmaker is a shell of their past. Since the advent of US legal sportsbooks they ARE in trouble.

Did they care about "corners" when he deposited?

[KS1986]

What kind of balance do you have with them that makes you think they are stalling?

[infotimbo]

a couple of years ago I had the same problem because it wasn't a picture of the passport the KYC team wanted, but a selfie with it instead - but customer service didn't tell me (or didn't know). So they just kept rejecting it. Maybe that's the issue here as well?

[KDeen10]

What kind of balance do you have with them that makes you think they are stalling?

my balance is $6,400 but that's not what makes me think that. This is part of the conversation and this run around is what makes me think that.

You are being transferred to an agent Welcome to our Live Chat Department. My name is Louie. How may I be of assistance?
Louie - 12:46 PM

I'm becoming concern with how solvant you guys are now. I'm getting clear run around about my i.d. verification and I'm a poster at a sports betting forum and I've read things about Bookmaker that concern me
You - 12:48 PM
Thank you for your feedback Khalid, But we are a solid and serious company with more that 30 years in business. Actually if you get to go up on the house, we gladly are going to pay your winnings.
Louie - 12:50 PM
I tried all day yesterday to resolve the id issue with bookmaker and keep getting the run around. I wasn't even trying to withdraw just get verification but now I'm concerned that I won't get paid and very hesistent on placing anymore bets
You - 12:51 PM
Also as every customer are requested to verify their account, that's why we require some pieces of information to complete this process.
Louie - 12:51 PM
the run around is very blatent and it is very concerning
You - 12:52 PM
Thank you for that info, by checking in to your account that ID is expired, so we cannot accept it, please make sure to get a valid Government issued ID, then send it back for verification purposes.
Louie - 12:53 PM
yeah how about the passport? they requested the state id because they knew it was expired I told them it was and they still requested it and when I sent it they said they couldn't accept it because its expired. what kind of game is this?
You - 12:54 PM
Ok great, I was checking here as well, and I see a passport that has been accepted.
Louie - 12:55 PM
accepted as in approved?
You - 12:56 PM
So in those terms the ID verification has been completed, we do apologize for any confusion.Correct has been Approved. \Is there anything else I can assist you with today?
Louie - 12:57 PM
do you do book to book transfers still? you did 10 years ago but that was 10 years ago lol
You - 12:58 PM
Yes we do, with Heritage Sports only.
Louie - 1:00 PM
ok I've heard of them they've been around a while but for now I may just withdraw 500 just to reassure myself bookmaker is ok. I've been with you nearly 20 years back before you branched off of BetCris and I've never experienced issues so yesterday scared me some
You - 1:02 PM
Thank you for your feed back, but you shouldn't worry at all , we are strong and secure, and we like to take care of the business and customers as well.
Louie - 1:05 PM
I'm hoping so. I came back because your live line vig is a little less then most at least SOMETIMES not always and I like your interface it's easy for a blind guy to navigate through
You - 1:06 PM
I'm glad to hear you came back Khalid. Is there anything else I can assist you with today?
Louie - 1:07 PM
is there anything else I need to withdraw the 500?I recieved no bonuses or get no betpoints so there should be no rollover or other requirement but just thought to ask
You - 1:08 PM
I'm sorry, but please hold for a minute.
Louie - 1:09 PM
okI just got 2 emails 1 that says my id is approved and 1 that says it's declined
You - 1:11 PM
It seems that the department in charge for documents rejected you passport, you will need to re send a more clear picture, I jus noticed the updates on your account. After this you should be good to go.
Louie - 1:11 PM
oh boy here we go
You - 1:12 PM
I do apologize about this , but we are not able to see the information on the picture you sent.It has to be readable.
Louie - 1:12 PM
it is
You - 1:12 PM
I'm sorry but this is required in order to be able to request your withdrawal.Louie - 1:13 PM
it was approved then I mentioned the 500 withdraw and suddenly declined. oh boyYou - 1:13 PM
I just checked on the picture and we are not able to read the info on the picture.Louie - 1:14 PM
then why was it approved first?
You - 1:14 PM
Please resend the picture so the account gets full verified.
Louie - 1:14 PM
this isn't goodI'm very concernedI can't even transfer to Heritage now?
You - 1:15 PM
We do apologize for the inconvenience, but this is required by the department in charge in order for the account gets verified.
Louie - 1:16 PM
I sent SEVERAL photos including closeups of the information so even a blind guy can read it
You - 1:16 PM
Correct this is requested, because if you transfer funds from your BookMaker Account, it would be a withdrawal as well.
Louie - 1:16 PM
I won't be placing anymore bets until this is resolved and I'll seek assistance from the forum moderators because this is very concerning
You - 1:18 PM
Sir I'm checking the picture from your passport and we cannot read the info on it. Please resend a better picture.We just need a good picture from your ID Document. that's all we need.
Louie - 1:18 PM
you're looking at one picture I sent MANY and CLOSEUPS but I keep getting excuses about pages and corners now it's clarity
You - 1:19 PM
I understand your point, but this is required by the department in charge, as soon as you send a good picture of your ID Document, the account will be good to go.

[KDeen10]

a couple of years ago I had the same problem because it wasn't a picture of the passport the KYC team wanted, but a selfie with it instead - but customer service didn't tell me (or didn't know). So they just kept rejecting it. Maybe that's the issue here as well?

That's possible I'm not ruling that out.

[KDeen10]

I said it for some time now. Betcris/Bookmaker is a shell of their past. Since the advent of US legal sportsbooks they ARE in trouble.

Did they care about "corners" when he deposited?

I would agree with your statement completely. FanDual and DraftKings are going to bury these guys. Oddly enough I signed up with FanDual and they replied with an email addressing me with a username I ONLY have a sportsbook.ag's skin PlayersOnly.ag so I'm wondering if FanDual bought them.

[Brooklyn Dick]

I would agree with your statement completely. FanDual and DraftKings are going to bury these guys. Oddly enough I signed up with FanDual and they replied with an email addressing me with a username I ONLY have a sportsbook.ag's skin PlayersOnly.ag so I'm wondering if FanDual bought them.

Fanduel buy Betcris/Bookmaker? You have to be kidding. No US book would touch this place with a ten foot poll.

When it is a cinch to deposit in any form and you need to jump through hoops to withdraw the END IS NEAR.

[KDeen10]

Fanduel buy Betcris/Bookmaker? You have to be kidding. No US book would touch this place with a ten foot poll.

When it is a cinch to deposit in any form and you need to jump through hoops to withdraw the END IS NEAR.

Not Bookmaker/BetCris, Sportsbook.ag

[hustledouble]

Been paid by multiple CRIS shops in recent months for well more than $500. It sounds like you sent an expired ID and then an unclear image of a passport. Maybe the image(s) corrupted or are not nearly as clear as you think they are. Wouldn't it just be easier to send some new pictures instead of assuming one of the biggest and longest-running offshores in the world is stiffing you over 500 bucks?

Customer service at these places doesn't really care why you left, why you're back, what you like there, what you don't, etc etc. Stick to the facts about the situation and give them what they are asking. If they ask you to give it again, give it again. Stay calm and patient.

FanDuel is not buying CRIS

[dimaggio8]

Been paid by multiple CRIS shops in recent months for well more than $500. It sounds like you sent an expired ID and then an unclear image of a passport. Maybe the image(s) corrupted or are not nearly as clear as you think they are. Wouldn't it just be easier to send some new pictures instead of assuming one of the biggest and longest-running offshores in the world is stiffing you over 500 bucks?

I am not concerned that bookmaker is in trouble. Maybe they aren't what they used to be but anytime I see that a max withdrawal is still
Customer service at these places doesn't really care why you left, why you're back, what you like there, what you don't, etc etc. Stick to the facts about the situation and give them what they are asking. If they ask you to give it again, give it again. Stay calm and patient.

FanDuel is not buying CRIS

Did the max withdrawal go down recently from 100k to 25k?

[KDeen10]

Been paid by multiple CRIS shops in recent months for well more than $500. It sounds like you sent an expired ID and then an unclear image of a passport. Maybe the image(s) corrupted or are not nearly as clear as you think they are. Wouldn't it just be easier to send some new pictures instead of assuming one of the biggest and longest-running offshores in the world is stiffing you over 500 bucks?

Customer service at these places doesn't really care why you left, why you're back, what you like there, what you don't, etc etc. Stick to the facts about the situation and give them what they are asking. If they ask you to give it again, give it again. Stay calm and patient.

FanDuel is not buying CRIS

Take new pictures? You really don't think I tried that huh?

Why was it approved then after I said I was withdrawing it was declined? Coincidence?

I sent and resent many times. I'm going to try a 4K camera.

[hustledouble]

I wrote a longer reply but forum seems to have ate it. You didn't
say anything after your chat log about sending them more pictures but
they concluded the chat asking you for more, so I'd just keep doing what
they ask is what I was saying. You also started out the chat log on the
wrong foot, saying you were concerned about insolvency, and making an
implicit threat by referencing that you post here for no reason. Like
ok? Who cares? You post on a forum.

The Customer Rep and KYC dept. probably were getting mixed messages because you originally sent
an expired ID, which, by the way, is a real and actual red flag. So the
rep probably just got confused with what he was looking at or your
documents were getting moved around to different places.

It might be incompetence but I promise you CRIS is not "insolvent" because
you are having more trouble than you want collecting 500 dollars.

I also think all this extra random stuff you're talking about in the chat
log makes things worse. Like asking about b2b transfers in the middle
of the chat when you haven't had your KYC issue addressed yet.


The Customer Rep never said you were approved for b2b
transfer. He just said they did b2b transfer but only with Heritage. At
the end of the chat you seemed confused about that: "I can't even
transfer to Heritage now?". He never said you could in the first place.

Talking about why you're playing at the book, etc etc. These people don't care
about that stuff and the only thing it's going to do is confuse them. A lot of them, English is not their native language.

Personally whenever I talk to customer reps at offshore books I try to keep things
as short and simple as possible, and just keep giving them what they
ask for until they approve it. I don't know man. Maybe over your 20-25
years being condescending and making implicit threats and saying you're
concerned about insolvency like right from the outset of a chat has
worked for you, but it's not the way I'd go about it. You don't have to
listen to me though it's your money.

[cornmeal]

Bookmaker is still a solid out-the id verification can be a pain in the ass.
Your money is safe

[Thefix13]

User error

[ronald]

I wrote a longer reply but forum seems to have ate it. You didn't
say anything after your chat log about sending them more pictures but
they concluded the chat asking you for more, so I'd just keep doing what
they ask is what I was saying. You also started out the chat log on the
wrong foot, saying you were concerned about insolvency, and making an
implicit threat by referencing that you post here for no reason. Like
ok? Who cares? You post on a forum.

The Customer Rep and KYC dept. probably were getting mixed messages because you originally sent
an expired ID, which, by the way, is a real and actual red flag. So the
rep probably just got confused with what he was looking at or your
documents were getting moved around to different places.

It might be incompetence but I promise you CRIS is not "insolvent" because
you are having more trouble than you want collecting 500 dollars.

I also think all this extra random stuff you're talking about in the chat
log makes things worse. Like asking about b2b transfers in the middle
of the chat when you haven't had your KYC issue addressed yet.


The Customer Rep never said you were approved for b2b
transfer. He just said they did b2b transfer but only with Heritage. At
the end of the chat you seemed confused about that: "I can't even
transfer to Heritage now?". He never said you could in the first place.

Talking about why you're playing at the book, etc etc. These people don't care
about that stuff and the only thing it's going to do is confuse them. A lot of them, English is not their native language.

Personally whenever I talk to customer reps at offshore books I try to keep things
as short and simple as possible, and just keep giving them what they
ask for until they approve it. I don't know man. Maybe over your 20-25
years being condescending and making implicit threats and saying you're
concerned about insolvency like right from the outset of a chat has
worked for you, but it's not the way I'd go about it. You don't have to
listen to me though it's your money.

Sharp post.

[winz]

they did lower the daily cash out limit to 25k...which is bs cause they supposedly accept way more than that on a single deposit if you were rolling like that...i was annoyed because i was trying to take out 30k a few weeks ago and 25k was the daily max..i even tried to process a second withdrawal the same day and it wouldn't work... i told them in the chat why is it only 25k when sometimes it says the limits are 6 figs on a single bet?...anyways took a big payout on Monday as well and it took them only 10 mins...however the site seems to be down right now, maybe thats a good thing so i don't have to bet thousands on table tennis which is probably the only thing going right now.

[Thefix13]

Did waiting the extra day for the remaining 5k ruin your week? Clearly not disposable if you needed it all immediately

[winz]

i mean in the sense of i usually end up putting the entire balance in play no matter the amount it can potentially always sting...the no payouts over the weekend policy is extremely rough to survive sometimes, and many times i don't.