I made a deposit in March for $500 with a credit card, Ended up spinning the account up to around 8k.
Tried to make a withdraw months later, They told me I need to validate this card I made a deposit with. Problem is this card was canceled because of fraud issues ( charge was made on the card not by me so my bank canceled it and sent me a new one ).
I explained the situation and how i don't have this card anymore, They wanted a statement from my bank but my bank would no provide one, Instead they printed out a statement showing the old card and the new one. Heritage was fine with this and issued a refund to the card I used ( which i never got ).
They allowed me to do a few withdraws since, Now today all of a sudden my last withdraw gets canceled and they tell me that my card needs to be validated again. I explain the situation and they tell me there is nothing they can do it needs to be validated.
I have $3600 on the account plus another $500 they never sent me that says in my payouts that they did for $4100 total. They wont help me at all, All they keep telling me is I need to validate it myself and it is not there problem.
Would think this is pretty standard, Credit card being canceled for security reasons. Just want others to be aware to stay far away, They might seem reputable but will scam any chance they get.
Tried to make a withdraw months later, They told me I need to validate this card I made a deposit with. Problem is this card was canceled because of fraud issues ( charge was made on the card not by me so my bank canceled it and sent me a new one ).
I explained the situation and how i don't have this card anymore, They wanted a statement from my bank but my bank would no provide one, Instead they printed out a statement showing the old card and the new one. Heritage was fine with this and issued a refund to the card I used ( which i never got ).
They allowed me to do a few withdraws since, Now today all of a sudden my last withdraw gets canceled and they tell me that my card needs to be validated again. I explain the situation and they tell me there is nothing they can do it needs to be validated.
I have $3600 on the account plus another $500 they never sent me that says in my payouts that they did for $4100 total. They wont help me at all, All they keep telling me is I need to validate it myself and it is not there problem.
Would think this is pretty standard, Credit card being canceled for security reasons. Just want others to be aware to stay far away, They might seem reputable but will scam any chance they get.