Attention: Heritage Insider

**HedgeHog** · 09-12-23, 05:36 PM

Originally posted by kaliboyz

Can you get your belt out and ask your IT department to reverse the website's GUI back to the original?

1)Where's my mobile version?
2)Why showing eliminated in the Survivor contest when people picked Washington? Find root cause, then corrective action.
3) Fix your credit card link. Clients having issues and complaining about it. Find root cause, then corrective action.
4) Re-train your CS department on answering client's questions, and stop assuming and blaming customer when issue arises. Find root cause, then corrective action.
5) Re-train your wager department to not grade the wagers wrong. Find root cause, then corrective action.
6) Find out the root cause why most of the customers can't get out of bet on last Friday's game between Illinois vs Kansas. Then implement corrective action.

Thanks

Great start. I got fukked by the GOHT offer (#6)--first time this ever happened. All of sudden I'm a pro and wasn't allowed to get out of my Illinois bet. Spent a 1/2 hour on chat trying to get them to honor their offer. Still pissed about this. Moving on, let me add a few more:

(7) Bring back the check option for payouts.

(8) Add more crypto payout options like litecoin. Hell, it's 2023 and you only offer Bitcoin. Follow the lead of the BOL and Bookmaker family of Books and offer more crypto options.

**2Sweeet** · 09-12-23, 05:57 PM

This place is slipping fast, I blame Gabe. They won't be getting my biz until they fix the issues they been having

**kaliboyz** · 09-12-23, 06:28 PM

Originally posted by HedgeHog

Great start. I got fukked by the GOHT offer (#6)--first time this ever happened. All of sudden I'm a pro and wasn't allowed to get out of my Illinois bet. Spent a 1/2 hour on chat trying to get them to honor their offer. Still pissed about this. Moving on, let me add a few more:

(7) Bring back the check option for payouts.

(8) Add more crypto payout options like litecoin. Hell, it's 2023 and you only offer Bitcoin. Follow the lead of the BOL and Bookmaker family of Books and offer more crypto options.

Maybe we are SBR Pro? And they deemed us as pro? Lol...

**kaliboyz** · 09-12-23, 06:29 PM

All,
If you have any issues, please add them in this thread, so Heritage Insider can works his magic and fix them all. Thanks.

**HedgeHog** · 09-13-23, 12:57 PM

Heritage Insider did reach out to me via PM. My GOHT bet was refunded in full today, which I truly appreciate. Also additional payout options will be added in the very near future. Extremely satisfied with Heritage's reply to my issues.

**Fishhead** · 09-13-23, 02:44 PM

Are they under new ownership and/or management?

**Heritage Insider** · 09-13-23, 03:07 PM

Absolutely not. (re: ownership/management)

Our software upgrade was to improve upon an outdated and unsupported software. The prior software was built on old technology and didn't allow for the type of development and product offerings that we deem important.

We're confident that over time customers will embrace the user experience and any inconveniences or issues will be in the rear view mirror.

Appreciate the questions/feedback/patience and understanding.

Insider!

**Shifty** · 09-13-23, 05:17 PM

Why doesn't the new Heritage offer halftime lines? I don't want to bet into your high juice live lines.

**bruloc** · 09-13-23, 05:20 PM

My only problem is the tiny betting limit of $25 for basically everything except for major US sports and top soccer leagues.

**kaliboyz** · 09-13-23, 05:38 PM

Originally posted by Heritage Insider

Absolutely not. (re: ownership/management)

Our software upgrade was to improve upon an outdated and unsupported software. The prior software was built on old technology and didn't allow for the type of development and product offerings that we deem important.

We're confident that over time customers will embrace the user experience and any inconveniences or issues will be in the rear view mirror.

Appreciate the questions/feedback/patience and understanding.

Insider!

This is why Heritage Sport is a top notch book. Thanks for all you do.

**Fishhead** · 09-13-23, 07:33 PM

Originally posted by Heritage Insider

Absolutely not. (re: ownership/management)

Our software upgrade was to improve upon an outdated and unsupported software. The prior software was built on old technology and didn't allow for the type of development and product offerings that we deem important.

We're confident that over time customers will embrace the user experience and any inconveniences or issues will be in the rear view mirror.

Appreciate the questions/feedback/patience and understanding.

Insider!

OK, thx for answering!

--------------------------

So far, the old site would rate about 2x better, just my perspective.

**Heritage Insider** · 09-14-23, 09:06 AM

The 2nd halfs are part of the Live Betting for now. We adjusted the main lines for 2nd halfs to match what was previously offered. If you are betting alternative 2nd halfs, then the applicable juice may apply.

Insider!

**Shifty** · 09-14-23, 09:22 AM

Originally posted by Heritage Insider

The 2nd halfs are part of the Live Betting for now. We adjusted the main lines for 2nd halfs to match what was previously offered. If you are betting alternative 2nd halfs, then the applicable juice may apply.

Insider!

Hope you go back to the old 2nd hf lines. I just want to bet into normal juice 2nd hf, -110/-110, -120/Ev, etc.

**swordsandtequila** · 09-14-23, 09:59 AM

Originally posted by HedgeHog

Great start. I got fukked by the GOHT offer (#6)--first time this ever happened. All of sudden I'm a pro and wasn't allowed to get out of my Illinois bet. Spent a 1/2 hour on chat trying to get them to honor their offer. Still pissed about this. Moving on, let me add a few more:

(7) Bring back the check option for payouts.

(8) Add more crypto payout options like litecoin. Hell, it's 2023 and you only offer Bitcoin. Follow the lead of the BOL and Bookmaker family of Books and offer more crypto options.

Litecoin is "lite years" faster, and cheaper. Why they're stuck on btc only is beyond me.

**Heritage Insider** · 09-14-23, 10:18 AM

Originally posted by swordsandtequila

Litecoin is "lite years" faster, and cheaper. Why they're stuck on btc only is beyond me.

We are integrating other crypto solutions now and expect to have them available inside the next 2 weeks.

Insider!

**Shifty** · 09-14-23, 10:35 AM

Originally posted by Heritage Insider

We are integrating other crypto solutions now and expect to have them available inside the next 2 weeks.

Insider!

get Stablecoins.

**swordsandtequila** · 09-14-23, 09:51 PM

Originally posted by Heritage Insider

We are integrating other crypto solutions now and expect to have them available inside the next 2 weeks.

Insider!

**Fishhead** · 09-15-23, 10:20 AM

..........payouts very swift past two weeks.

BITCOIN

**Fishhead** · 09-16-23, 03:17 PM

Originally posted by Fishhead

So far, the old site would rate about 2x better, just my perspective.

Make that 3x

New site is pure frustration.

**littlekona** · 09-16-23, 03:20 PM

Originally posted by Heritage Insider

The 2nd halfs are part of the Live Betting for now. We adjusted the main lines for 2nd halfs to match what was previously offered. If you are betting alternative 2nd halfs, then the applicable juice may apply.

Insider!

live parlays with alt markets and 2nd halves are difficult to find place esp with the frequent odds updates...Need option for the old site unitl yall get this new site fixed TBH

**Heritage Insider** · 09-17-23, 08:50 AM

Originally posted by littlekona

live parlays with alt markets and 2nd halves are difficult to find place esp with the frequent odds updates...Need option for the old site unitl yall get this new site fixed TBH

Nothing has changed with the Live Betting. Live markets move fast and understandably make parlay placement more challenging. We'll review to determine if anything unexpected is transpiring.

Insider!

**littlekona** · 09-18-23, 11:03 AM

are the heritage special teasers gone? I just get the 3 options 6, 6.5, 7

**dens105** · 09-19-23, 02:10 PM

I had the same issues. Give allbet.ag a try.

**hungbruce** · 09-19-23, 06:10 PM

Please get Leverage play back online

**Heritage Insider** · 09-20-23, 08:50 AM

Originally posted by littlekona

are the heritage special teasers gone? I just get the 3 options 6, 6.5, 7

Below the 7 point option, click "see more" and it will display the additional Teaser options available.

Insider!

**Heritage Insider** · 09-20-23, 08:53 AM

Originally posted by hungbruce

Please get Leverage play back online

We understand this feature is a priority and will be in a future release.

Insider!

**Eagles8262** · 09-26-23, 01:27 PM

Heritage Insider, when will Action Reverse be back at Heritage Sports Book? It's one of the reasons I joined Heritage.It's an important feature to me.

**BlownSave** · 09-27-23, 08:46 AM

I'm Now Limited!

I had $500 limits for MLB overnights for most of the season. Then, Heritage raised my limits to $1000 on sides and $500 on totals. It felt like Christmas.

Heritage has now lowered my limits to $200 on MLB sides and $100 on totals. What the hell?

**BOA12** · 09-27-23, 08:52 AM

Originally posted by BlownSave

I had $500 limits for MLB overnights for most of the season. Then, Heritage raised my limits to $1000 on sides and $500 on totals. It felt like Christmas.

Heritage has now lowered my limits to $200 on MLB sides and $100 on totals. What the hell?

The house was hoping you were ready to lose, proves that the house never loses.

**littlekona** · 09-27-23, 04:20 PM

Originally posted by Shifty

Hope you go back to the old 2nd hf lines. I just want to bet into normal juice 2nd hf, -110/-110, -120/Ev, etc.

100% Plus Parlays are limited when the markets are on LIVE need to have listed like Shifty shows

**mr.inpak** · 09-28-23, 02:19 PM

heritage insider
is there any time frame when we will get check options availiable

**BlownSave** · 09-29-23, 02:48 AM

Heritage just screwed me further. They keep my limited drastically reduced until noon eastern, which is now three hours later than usual. What the hell?

**littlekona** · 09-30-23, 09:15 AM

live soccer horrible....no live lines for good bit EPL and other major leagues.....bring back soccer + too that was very good

**scottgodson1985** · 10-01-23, 05:04 PM

Can we get litecoin deposits, i asked there cs and they were like no? kinda dumb poeple wanna bet and u guys only have btc deposits.