[Resolved] Heritage acting extremely shady???

**Optional** · 11-06-23, 05:24 PM

That's frustrating. CS people sound useless by your account.

Not sure it's worthy of being called shady though.

"not appropriate" sounds like a passport is not what they are looking for.

They probably want something that also has your address on it at a guess.

Have they asked for a utility bill or anything else?

Care to share the exact messages asking for your ID? Maybe I'll be able to spot the issue from that.

**Thefix13** · 11-06-23, 05:31 PM

What state takes 3 weeks to deliver an ID? Pony express still active there? Sounds annoying but I'd gladly take a drive to the local DMV and wait half a day in order to get 6k out of an account if that's what it took. Always more to the story though

**smellypete67** · 11-06-23, 05:31 PM

Their Email rejecting my withdrawal request:
"We hope this email finds you well.We are writing to touch base with you regarding the correspondent validation of your accountWe require from every customer to provide a photo ID and utility bill for payout purposes.If you do not have a utility bill, you may also provide documents such as bank account/credit card statements, or car/health insurance correspondence.

To register your documents online, please go to My account, then to Customer Validation and upload your documents by clicking on the Validate buttons that are underneath your name and physical address.
"

I uploaded my bank statement already and that was accepted. So they already verified my address.

Then, now all they're asking for is a PHOTO ID which is exactly what a passport is.

**HedgeHog** · 11-06-23, 05:32 PM

LOL, Smelly Pete thinks something smells bad and he thinks it's Heritage--an A Book according to most. Maybe you farted Pete, but want to blame Heritage. Hey I get it, I do that with my dog all the time. Seriously, you'll get paid Pete if everything is on the up and up with you. In the meantime, take a shower.

**smellypete67** · 11-06-23, 05:37 PM

Originally posted by Thefix13

What state takes 3 weeks to deliver an ID? Pony express still active there? Sounds annoying but I'd gladly take a drive to the local DMV and wait half a day in order to get 6k out of an account if that's what it took. Always more to the story though

I checked at my DMV website and it says it takes 3 weeks for them to mail it to me. I would love to get a new ID instantly but it doesn't seem possible in my state.

**smellypete67** · 11-06-23, 05:42 PM

Originally posted by HedgeHog

LOL, Smelly Pete thinks something smells bad and he thinks it's Heritage--an A Book according to most. Maybe you farted Pete, but want to blame Heritage. Hey I get it, I do that with my dog all the time. Seriously, you'll get paid Pete if everything is on the up and up with you. In the meantime, take a shower.

Yes, I am blaming Heritage for being an absolute pain in the ass not accepting the most valid form of government issued ID, that is also listed as an example in their rules.

**smellypete67** · 11-06-23, 05:46 PM

XDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD All of a sudden my same ID gets verified once I tell them I started making public complaints online. What a joke.

**Optional** · 11-06-23, 05:50 PM

Originally posted by smellypete67

Their Email rejecting my withdrawal request:
"We hope this email finds you well.We are writing to touch base with you regarding the correspondent validation of your accountWe require from every customer to provide a photo ID and utility bill for payout purposes.If you do not have a utility bill, you may also provide documents such as bank account/credit card statements, or car/health insurance correspondence.

To register your documents online, please go to My account, then to Customer Validation and upload your documents by clicking on the Validate buttons that are underneath your name and physical address.
"

I uploaded my bank statement already and that was accepted. So they already verified my address.

Then, now all they're asking for is a PHOTO ID which is exactly what a passport is.

I have a lot of experience with ID doc requirements, you are welcome to send me the image you are uploading and maybe I can spot the problem.

If they are using an ID verification service it will need to see all edges of the document. So if you have a finger over any edge or not showing the entire thing that could the issue. You also need a good enough resolution so it can enlarged and every word is legible.

Also if you PM your account ID I can pass it on to forum user Heritage Insider. They are a rep who helps people here with issues. You can't PM them directly until you have 40 posts though.

**Optional** · 11-06-23, 05:52 PM

Originally posted by smellypete67

All of a sudden my same ID gets verified once I started making public complaints online. What a joke.

Does that mean the issue is now solved?

**smellypete67** · 11-06-23, 05:53 PM

Originally posted by Optional

I have a lot of experience with ID doc requirements, you are welcome to send me the image you are uploading and maybe I can spot the problem.

If they are using an ID verification service it will need to see all edges of the document. So if you have a finger over any edge or not showing the entire thing that could the issue. You also need a good enough resolution so it can enlarged and every word is legible.

Also if you PM your account ID I can pass it on to forum user Heritage Insider. They are a rep who helps people here with issues. You can't PM them directly until you have 40 posts though.

Thankfully I was able to get the ID verified. For some Magical reason once I started complaining here they accepted it. Now once the withdrawal goes through I'm done with this site.

**Optional** · 11-06-23, 05:57 PM

Originally posted by smellypete67

Thankfully I was able to get the ID verified. For some Magical reason once I started complaining here they accepted it. Now once the withdrawal goes through I'm done with this site.

Good to hear.

I bet someone actually went to a security manager about it finally.

**HedgeHog** · 11-06-23, 06:02 PM

Originally posted by smellypete67

Yes, I am blaming Heritage for being an absolute pain in the ass not accepting the most valid form of government issued ID, that is also listed as an example in their rules.

Glad it was resolved. I sent a PM to Heritage Insider once I saw this thread (because you didn't have enough posts to do so), don't know if it made a difference. Regardless, there was never a doubt in my mind that you'd be paid. Heritage is an A book despite their subpar customer service.

**PD77** · 11-06-23, 06:34 PM

That was quick.

**smellypete67** · 11-06-23, 06:36 PM

Originally posted by HedgeHog

Glad it was resolved. I sent a PM to Heritage Insider once I saw this thread (because you didn't have enough posts to do so), don't know if it made a difference. Regardless, there was never a doubt in my mind that you'd be paid. Heritage is an A book despite their subpar customer service.

Yes, Heritage indeed has many good offerings but, in my opinion, good customer service determines whether someone stays at a book long term.

If Heritage trained their customer service to be on the level of BetOnline or Bovada, they would be the best sportsbook by miles. But as of now, they take 5 minutes to respond to simple questions in live chat and half the time their response is completely incorrect...

**HedgeHog** · 11-06-23, 06:56 PM

Originally posted by smellypete67

Yes, Heritage indeed has many good offerings but, in my opinion, good customer service determines whether someone stays at a book long term.

If Heritage trained their customer service to be on the level of BetOnline or Bovada, they would be the best sportsbook by miles. But as of now, they take 5 minutes to respond to simple questions in live chat and half the time their response is completely incorrect...

I've dealt with BOL customer service for the past 2 decades and they are much worse than Heritage's CS. I've had to reach out to BOL boss Dave Mason several times to get wagers corrected. It's the nature of the beast, offshore CS sucks.

**jedihyoju** · 11-06-23, 08:19 PM

My experience is, the more reputable and certified books are, they have worst CS agents.

Had the most satisfying CS agent experience with Youbetonit, cashbet. Both are now certified crooks mofos.

I guess books like heritage, betonline type of bonafide books don't need to hire sweet talking dudes to make people

play there because they know that their service talks by itself.

I don't know about betonline cause its been awhile since I played there, but heritage do need to spend a bit

more $$$ on CS agents lol

Heritage insider is great though go Insider! problem solver!

**Ksherm** · 11-07-23, 10:35 AM

Ya Fred at YB was a good guy.. Just worked for a bad company..

**HedgeHog** · 11-07-23, 11:22 AM

Originally posted by Ksherm

Ya Fred at YB was a good guy.. Just worked for a bad company..

"Was" is the key word. Fred became a thief at the end, stealing from anyone he couldn't pay. His go to excuse was it was "wise guy" action, so stiffing was perfectly acceptable. He stole from a lot of so called wise guys. Fred is a POS.