I have an issue with 2 Rabidi N.V bookmakers. Rabona and Bankonbet. They are the same so I decided to combine them here, I think same team and operator deals with my case on both places.
I made deposits of about 9k euros to these sites combined. I currently have a balance of about 16000 euros on them combined.
I tried to withdraw, they request me with extensive verification:
-Phone number, contract from operator that number is on my name once opened.
- ID with selfies
- address
- past 2 months Bank and Neteller history.
I was able to provide them all. However they still decided to close my accounts and void all my funds. I have only received 1000e withdraw from these sites.
After a long review of my accounts, they claim that I broke their terms and conditions 9.1 which states:
" The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General terms and conditions:"
I have not violated any of these rules. I have played with my own money, with my own details. I placed some early bets, some same day and close to match start bets. None of the bets was to an clearly erroneous line. My bets could have easily been losing as well.
Is there anything I can do, could Sportsbookreview or anyone help me on this matter? I feel my case is pretty strong and I am able to provide all the documents that are required.
I made deposits of about 9k euros to these sites combined. I currently have a balance of about 16000 euros on them combined.
I tried to withdraw, they request me with extensive verification:
-Phone number, contract from operator that number is on my name once opened.
- ID with selfies
- address
- past 2 months Bank and Neteller history.
I was able to provide them all. However they still decided to close my accounts and void all my funds. I have only received 1000e withdraw from these sites.
After a long review of my accounts, they claim that I broke their terms and conditions 9.1 which states:
" The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General terms and conditions:"
I have not violated any of these rules. I have played with my own money, with my own details. I placed some early bets, some same day and close to match start bets. None of the bets was to an clearly erroneous line. My bets could have easily been losing as well.
Is there anything I can do, could Sportsbookreview or anyone help me on this matter? I feel my case is pretty strong and I am able to provide all the documents that are required.