Betcoin.ag issues (withdrawal delay/account blocked)

[bruloc]

Yesterday I made my first ever withdrawal request at Betcoin. Their website says: "Please feel free to contact us if you have not received the funds within 2 hours.", so I sent an email 4 hours after the request. No answer.

Few hours after that they blocked my account (I can't login anymore). So I went to live chat and the agent said: "Send an email, we can't assist you about this matter through chat". Then I told him that I did send an email 5 hours ago and he stopped answering me.

After that I sent another email, which was answered 5 hours after as you can see bellow:

Hello, please complete the following verification from the same device and connection used to place bets, within the next 180 minutes

The verification was a link from shuftipro.com. Of course they sent it without prior notice and when I was sleeping and couldn't answer it in time.


Now I was told that another link will be sent within the next 5-7 days (!!!). Like WTF? Why this simple thing can take so long? Based on their actions so far, I believe they are purposely delaying it.

[PD77]

They clearly suspect something, I’d guess they think someone besides you is placing bets on your account. Maybe the bets placed on your account came from a known scam IP. Which is strange because VPN’s are welcome. They have a lot of behind the scenes security in place from what I can tell. Although I’ve never been asked for anything and always paid in minutes over the years. Betcoin is about the only site I frequent these days.

[bruloc]

They clearly suspect something, I’d guess they think someone besides you is placing bets on your account. Maybe the bets placed on your account came from a known scam IP. Which is strange because VPN’s are welcome. They have a lot of behind the scenes security in place from what I can tell. Although I’ve never been asked for anything and always paid in minutes over the years. Betcoin is about the only site I frequent these days.

I always used the same device to access my account and they should have this information already. Never used a VPN and I don't even remeber last time my internet went off. It's the same IP for a long time already. They have no motive to suspect of anything.

And that time frame is absolutely ridiculous, up to seven days to provide a link?

Also, they have all this "behind the scenes security in place" but don't know what time of the day my account is usually active, to send the verification link in a proper time? Not to send it when my account was NEVER active.

[PD77]

You should be good then. Only other thing I can think of is they suspect something with the crypto you sent. IE where it came from etc.

[PD77]

I always used the same device to access my account and they should have this information already. Never used a VPN and I don't even remeber last time my internet went off. It's the same IP for a long time already. They have no motive to suspect of anything.

And that time frame is absolutely ridiculous, up to seven days to provide a link?

Also, they have all this "behind the scenes security in place" but don't know what time of the day my account is usually active, to send the verification link in a proper time? Not to send it when my account was NEVER active.

What country are you in and when did you register?

[Optional]

I wonder why only 3 hours to respond?

And why days to re-issue the kyc request?

Does not sound reasonable if true.

[bruloc]

What country are you in and when did you register?

Brazil and I registered like 7 months ago.

[PD77]

Brazil and I registered like 7 months ago.

No idea then. One avenue you can try posting a review on Trustpilot, they respond to those fairly quickly and consider them important.

[bruloc]

No idea then. One avenue you can try posting a review on Trustpilot, they respond to those fairly quickly and consider them important.

There is a member (raiders72001) of this forum that appears to work at Betcoin. He made a lot of posts advertising them, as you can see below. I sent him a message asking for help, let's see how it goes.

https://www.sportsbookreview.com/forum/bitcoin-sports-betting/3726849-2k-payouts-nba-finals-contest-those-interested-betcoin.html

https://www.sportsbookreview.com/forum/bitcoin-sports-betting/3727493-betcoin-added-horse-racing-harness-racing-greyhounds-living-streaming-some.html

https://www.sportsbookreview.com/forum/bitcoin-sports-betting/3735402-betcoin-bants-fans-50-free-bets-5-people.html

[raiders72001]

There is a member (raiders72001) of this forum that appears to work at Betcoin. He made a lot of posts advertising them, as you can see below. I sent him a message asking for help, let's see how it goes.

https://www.sportsbookreview.com/forum/bitcoin-sports-betting/3726849-2k-payouts-nba-finals-contest-those-interested-betcoin.html

https://www.sportsbookreview.com/forum/bitcoin-sports-betting/3727493-betcoin-added-horse-racing-harness-racing-greyhounds-living-streaming-some.html

https://www.sportsbookreview.com/for...-5-people.html

Next time wait more than a day to have a meltdown. I don't work for Betcoin. But from the false allegations here it makes me question everything that you say. That said, they are my favorite book.

They rarely do KYC. I don't even know if anyone else has gone through KYC here although I could be wrong.

[bruloc]

I don't work for Betcoin. But from the false allegations here it makes me question everything that you say. That said, they are my favorite book.

Wow, so fast to reply me here but not to answer the private message I sent.

[bruloc]

Next time wait more than a day to have a meltdown. I don't work for Betcoin. But from the false allegations here it makes me question everything that you say. That said, they are my favorite book.

They rarely do KYC. I don't even know if anyone else has gone through KYC here although I could be wrong.

A meltdown? LOL

One day? Which part of "I will have to wait 5-7 days for another verification link to be sent" didn't you understand?

LOL. You can't blame me for thinking that you could work there.

[raiders72001]

Wow, so fast to reply me here but not to answer the private message I sent.

This is what I mean. I answered here and then answered your PM right after that. I don't believe anything you say.

[raiders72001]

Wow, so fast to reply me here but not to answer the private message I sent.

I answered the PM 5 minutes prior to your post here. Check the timestamps.

[bruloc]

I can prove anything I said, wanna bet?

[raiders72001]

Wow, so fast to reply me here but not to answer the private message I sent.

I sent you a PM at 6:27. At 6:32 you said that I didn't send a PM.

[bruloc]

I answered the PM 5 minutes prior to your post here. Check the timestamps.

To this post, yes. But not before your fist post here.

[raiders72001]

I can prove anything I said, wanna bet?

I don't want anything to do with you. Liars are a waste of time.

[raiders72001]

Wow, so fast to reply me here but not to answer the private message I sent.

I posted at 6:26. I sent a PM at 6:27. You said I didn't at 6:32.

[bruloc]

I sent you a PM at 6:27. At 6:32 you said that I didn't send a PM.

Yes and your first post here was at 6:26. That is what I'm saying. You replied to this thread 4 minutes after being mentioned and only after that you answered the PM.

[raiders72001]

Yes and your first post here was at 6:26. That is what I'm saying. You replied to this thread 4 minutes after being mentioned and only after that you answered the PM.

I don't know WTF you are trying to prove but almost immediately after seeing your post and PM, I replied. Go tell your stories to someone else. I saw both at the same time.

I reply to everyone's PMs. I wasn't going to ignore it.

[bruloc]

I don't know WTF you are trying to prove but almost immediately after seeing your post and PM, I replied. Go tell your stories to someone else. I saw both at the same time.

I reply to everyone's PMs. I wasn't going to ignore it.

Dude, everyone here can see your many posts advertising Betcoin, can see that I said "appears" and can see that you said, in your very first reply, that I'm making false allegations. If you don't work for them, it's fine, move on. But you can't blame me for supposing this. You are the one having a meltdown here

[raiders72001]

dude, everyone here can see your many posts advertising betcoin, can see that i said "appears" and can see that you said, in your very first reply, that i'm making false allegations. If you don't work for them, it's fine, move on. But you can't blame me for supposing this. You are the one having a meltdown here

stop

[raiders72001]

You have problems with a lot of books. Some 7 days. It "appears" you may have gotten caught this time.

1/26

https://www.sportsbookreview.com/for...l#post31276784

[bruloc]

You have problems with a lot of books. Some 7 days. It "appears" you may have gotten caught this time.

LOL, and you said I'm the one making false allegations. Stop embarrassing yourself.

[raiders72001]

Looks like you multi-account. You said your limits are $3.

I have ridiculously low limits there. Like under $3 at Betcoin and under $10 at Gamebetr.

https://www.sportsbookreview.com/for...l#post31242176

[raiders72001]

That was 10/20/23

[raiders72001]

1/26/24

How long a payout request usually takes to be fulfilled? I requested it 3 days ago and nothing yet. Sent them a message yesterday and no response also.


CORRECTION: the correct url is Jazzsports.AG

[bruloc]

Looks like you multi-account. You said your limits are $3.

https://www.sportsbookreview.com/for...l#post31242176

Geez! And being limited means that I'm multi-accounting?

And you are ofended for being called a shill, lol.

[bruloc]

1/26/24

WOW. Being slow-payed means that I'm the problem.

[raiders72001]

Geez! And being limited means that I'm multi-accounting?

And you are ofended for being called a shill, lol.

You have at least two accounts. You said in October that your limits were $3. You're digging the hole deeper.

How many accounts do you have?

[raiders72001]

How about showing us your bet amounts on the account being looked into by Betcoin. Are the bets more than $3?

[bruloc]

You have at least two accounts. You said in October that your limits were $3. You're digging the hole deeper.

How many accounts do you have?

ONE. And you know very well that Playbetr is together with Betcoin platform. And you might not know, but they have different limits for different sports/leagues (like any other book) and that was a generalization.

[raiders72001]

ONE. And you know very well that Playbetr is together with Betcoin platform. And you might not know, but they have different limits for different sports/leagues (like any other book) and that was a generalization.

Playbetr closed a long time ago.

[raiders72001]

Here are the two Betcoin books. One you are limited to $3 and the other $10.

I have ridiculously low limits there. Like under $3 at Betcoin and under $10 at Gamebetr.