BetOnline Not Paying Winning Wager

**garyking** · 06-30-24, 02:38 PM

I'm just guessing, but did you have the exact winning horses on your tickets. Or did you just get 2/3 correct which paid for all at the track.
Unlike many other online sportsbooks, BOl only pays for an all payout if you have all 3 correct on your ticket.
Did you have a ticket with 8-3-3. If so they would have paid you for all the combinations including the all and you would have had a big win with multiple tickets. I have had this happen to me a couple of times at BOl but in superfecta where the track has paid 1-2-3-all, but if I didn't have the 4th horse at BOL I didn't get paid. i couldn't find it in the current rules, but I've definitely had it happen to me before and I did see where they didn't pay for all unless you had all 3 or 4 for superfecta correct.
I definitely get where you're coming from, but i think their response would be did you have the winners of all 3 races correct on your ticket, and if not that's why they didn't pay. CS isn'tbeing very clear about the rules. But I've had a similar discussion with them before. if I"m playing longshots I play at Bodog or Bookmaker where they do pay for all even if you don't have all correct.

**anonymouse1** · 06-30-24, 04:23 PM

Originally posted by garyking

I'm just guessing, but did you have the exact winning horses on your tickets. Or did you just get 2/3 correct which paid for all at the track.
Unlike many other online sportsbooks, BOl only pays for an all payout if you have all 3 correct on your ticket.

Thank you for your insight.

The frustrating part about this is that you are right, their rules are not clear or concise about this at all. Nor has their support been able to refer to a specific rule on their horse racing rules page that covers this.

I took a second look at their rules and I am still not finding anything in BetOnline's rules that specifically outlines this situation.

Attention Required! | Cloudflare

https://help.betonline.ag/articles/horse-racing-rules

BetOnline says in their rules that they honor the host track's rules. So i made the wager in good faith, assuming that they would honor the host track's rules.

Here is the host track's rule on this situation:

Rule 3769-3-27 - Ohio Administrative Code | Ohio Laws

https://codes.ohio.gov/ohio-administrative-code/rule-3769-3-27

See highlighted below:

I do not understand how BetOnline can say that they honor the host tracks rules, then ignore the host track's rules.

Additionally, their rules mention that they use Equibase as the record of authority on US Horse Racing.

Equibase says my tickets are winners and Equibase specifically says 8/4/3 combo was paid at $834.40 along with the 2 tickets that contained 2 of 3 for $162.80.

Edit: One other thing to add... This is not a consolation situation. This is a single price pool situation, as defined by the host track's rules screenshotted above.

**Mugsy777** · 07-01-24, 05:08 AM

BOL has been doing this for years and years on horse bets that pay on all , they are clueless

**littlekona** · 07-01-24, 08:19 AM

its graded correct per rule no consolation payouts and was refunded. in middle leg race 9th the 3 was the winner and the 4 horse you had was scratched so that was consolation payout which they do not pay they do refund....BTW if you did have the 3 in 9th middle leg you would of taken down the whole pool as no one had that combo...

**anonymouse1** · 07-07-24, 01:13 PM

Originally posted by littlekona

its graded correct per rule no consolation payouts and was refunded. in middle leg race 9th the 3 was the winner and the 4 horse you had was scratched so that was consolation payout which they do not pay they do refund....BTW if you did have the 3 in 9th middle leg you would of taken down the whole pool as no one had that combo...

I have to disagree with you because you are conflating the terms "Consolation Payout" with a "Single Price Pool" distribution, which is the problem that BetOnline is having.

Please see the Ohio Racing Statue I posted above, which clearly defines this is a "Single Price Pool" situation.

The rule in section B(2) of the Ohio Administrative Code (Rule 3769-3-27) for Win Three Pools specifies that if there are no wagers where bettors selected the first-place finisher in each of the three contests, then the pool shall be distributed as a single price pool to those who selected the first-place finisher in any two of the three contests.

Helping BetOnline Understand Ohio's Pick 3 Rule B(2)

B(2): "As a single price pool to those who selected the first-place finisher in any two of the three contests; but if there are no such wagers, then:"

This rule means that if no one picks all three winners, the pool will be paid out to those who correctly selected two winners out of the three races. This distribution still adheres to the single price pool principle but under an alternative criterion due to the lack of perfect wagers.

Single Price Pool vs. Consolation Payout

Single Price Pool: The entire pool is shared among all winning bets. In this case, if there are no perfect bets (all three winners), the pool is shared among those with the next best performance (two winners). This is why Equibase did not classify these as consolation payouts.
Consolation Payout: Typically refers to a smaller, predefined payout given to late scratches etc, however, rule B2 takes precedence because of the language of the rule given that no perfect tickets were sold at the track.

Equibase Example of Consolation Payout - Churchill Downs 6-30-2024 PDF

Notice how there is a specific CONSOLATION Payout in this race and Equibase has denoted this as such.

The word CONSOLATION does not appear on the race I am disputing in the OP, because it is NOT a CONSOLATION situation. It is a SINGLE PRICE POOL situation in which rule B(2) that I have referenced above is applicable.

More Context

The rule under B(2) would be considered a single price pool payout rather than a consolation payout because the entire pool is distributed among those who correctly picked two winners, according to Equibase, which is what BetOnline says that they honor.

Notice how Equibase is NOT saying this is a consolation payout, which is part of BetOnline's misunderstanding of the situation. Here is the screencap of the official PDF.

Does anyone reading this see the words "Consolation" above? I don't.

There isn't a separate, smaller consolation structure provided instead, the whole pool is still divided among the qualifying bets UNDER RULE B2, maintaining the single price pool structure but adjusting the winning criteria due to the lack of perfect selections. Again, that is what makes this a SINGLE PRICE POOL situation, and not a Consolation Payout situation.

BetOnline is incorrectly defining what a consolation payout is, conflating it with SINGLE PRICE POOL situations, and short changing horse bettors out of earnings on tickets that they should be paid out on.

Either BetOnline adheres to the track rules, and the Equibase payouts like their official rules say... or they should change their horse racing rules and make it clear that they do not honor all track rules, including SINGLE PRICE POOL rules that many racing jurisdictions have clearly defined.

It is clear to me that BetOnline is not adhering to the rules they have published on their website due to a lack of understanding of horse racing terminology, which is unfortunate, because it seems they have used this to their advantage to incorrectly grade winning wagers as losses.

**anonymouse1** · 07-09-24, 01:36 PM

BOL has reached out to me about this thread and I am considering the matter resolved at this point. I have alerted mods incase any action needs to be taken on this thread.

I will say one final thing:

BetOnline needs to update their horse racing rules to include better language regarding the types of wagers they will and will not pay.

**Optional** · 07-09-24, 01:46 PM

Good news

**Stallion** · 07-10-24, 11:47 AM

So...... ??