I opened a new account, my first account with the sportsbook. I bet couple straight NFL games nothing else. Rollver was done properly 1x. On withdrawl, they asked for
- ID which they accepted.
- Then they asked for e-wallet screenshot which was accepted.
- Next they asked for bank statement with address. This was sent but they claimed the image is not clear. So I bought a new phone
and took new photo and sent, but all I get now is the response for any and all emails to them:
"Please pay attention to the requirements of the Security Department, otherwise further actions are impossible."
Obviously they have no intention on paying up. Has anyone run into issues? Anyone has ideas how to seek relief? They are licensed in Curacao but looks like operating out of Cyprus. Is there an ombudsman responsible for this issue?
There seems to be 1000s of complaints on internet on 1xbet, but I wasn't able to find anyone who got relief.
- ID which they accepted.
- Then they asked for e-wallet screenshot which was accepted.
- Next they asked for bank statement with address. This was sent but they claimed the image is not clear. So I bought a new phone
and took new photo and sent, but all I get now is the response for any and all emails to them:
"Please pay attention to the requirements of the Security Department, otherwise further actions are impossible."
Obviously they have no intention on paying up. Has anyone run into issues? Anyone has ideas how to seek relief? They are licensed in Curacao but looks like operating out of Cyprus. Is there an ombudsman responsible for this issue?
There seems to be 1000s of complaints on internet on 1xbet, but I wasn't able to find anyone who got relief.