All Bookmaker.eu, Justbet and Galaxysports issues

**nbaguy23** · 03-02-25, 01:31 PM

Originally posted by Brooklyn Dick

I would now concentrate on getting your money.

Definitely! Cashier doesn't open until tomorrow. I've read some (like Stephon) who they didn't even give access back to and would only allow him crypto. My account is giving crypto withdraw as an option still so pretty excited about that. Looks like they charge $600 per wire smh.

**MissV** · 03-02-25, 01:40 PM

Good day!
My account has been blocked for 3 months today(((
You write in live chat "Hello, my account is XXX. Please, unblock my account".
And in live chat operator said, what account enabled, right?

**nbaguy23** · 03-03-25, 01:28 AM

Originally posted by MissV

Good day!
My account has been blocked for 3 months today(((
You write in live chat "Hello, my account is XXX. Please, unblock my account".
And in live chat operator said, what account enabled, right?

Chat didn't do anything, my account had already been enabled

**vampire assassin** · 03-03-25, 10:59 AM

Originally posted by Optional

When we hear from him it will be.

Afraid your email form at https://www.sportsbookreview.com/contact-us/ gives a Google Captcha error.

**vampire assassin** · 03-03-25, 11:02 AM

Hmm. Fifth try worked, so disregard previous post (or delete this one and the last one).

**Optional** · 03-03-25, 11:25 AM

Thanks VA. Will reply when it hits my inbox.

**MissV** · 03-03-25, 12:59 PM

Originally posted by nbaguy23

Chat didn't do anything, my account had already been enabled

Good day!
You make withdrawal today?

**Optional** · 03-03-25, 01:53 PM

Originally posted by AnnaMakarova

Hello, nbaguy23!

My sincere congratulations!

I would like to know the details.
When was the account blocked? What did they write in the live chat?

I have just received a message to say your account has been approved and is now open again for betting or withdrawal.

Congratulations and good luck!

@forum Anna received a timeout for continuing to try and get around the new user restrictions, so can't reply to this message before next week.

**nbaguy23** · 03-03-25, 02:09 PM

Originally posted by Optional

I have just received a message to say your account has been approved and is now open again for betting or withdrawal.

Congratulations and good luck!

@forum Anna received a timeout for continuing to try and get around the new user restrictions, so can't reply to this message before next week.

Anna got approved by KYC as well?

**Optional** · 03-03-25, 02:11 PM

Originally posted by nbaguy23

Anna got approved by KYC as well?

Yes, apparently.

We'll have to wait for her to confirm it.

I bet she feels a lot calmer right now though

**nbaguy23** · 03-03-25, 02:19 PM

Originally posted by Optional

Yes, apparently.

We'll have to wait for her to confirm it.

I bet she feels a lot calmer right now though

Definitely! I wonder what's caused the wave of approvals this week lol

**MissV** · 03-03-25, 02:31 PM

Originally posted by Optional

I have just received a message to say your account has been approved and is now open again for betting or withdrawal.

Congratulations and good luck!

@forum Anna received a timeout for continuing to try and get around the new user restrictions, so can't reply to this message before next week.

where did you get this information???
This is great news!!!
But my account is also unavailable(((

for nbaguy23:
you make withdrawal today???

**Optional** · 03-03-25, 02:32 PM

Originally posted by MissV

where did you get this information???
This is great news!!!
But my account is also unavailable(((

Check your PM inbox

**MissV** · 03-03-25, 02:37 PM

Originally posted by Optional

Check your PM inbox

I read PM.
But I have 16 messages on forum(((

**nbaguy23** · 03-03-25, 02:45 PM

Originally posted by MissV

I read PM.
But I have 16 messages on forum(((

You can still reply to only staff

**MissV** · 03-03-25, 03:48 PM

Originally posted by nbaguy23

You can still reply to only staff

Thank you!!!

**nbaguy23** · 03-03-25, 06:09 PM

Originally posted by MissV

where did you get this information???
This is great news!!!
But my account is also unavailable(((

for nbaguy23:
you make withdrawal today???

First 25k withdrawal today worked no problem

**Rififi777** · 03-05-25, 04:50 AM

Bookmaker eu selfie verification

Hello. I'm using Bookmaker eu for about two months without any problem. I have made about 5000€ deposits and the same amount withdrawals. Yesterday i try to make a withdrawal again but they ask me to send again my already verified ID card (i had sent it when i open my account) and a selfie holding the ID card and a piece of paper with the date of today on it. Is this something i should be concerned about? How long does such an identification usually take? When i contact chat support they not give me a timeframe for my document checking. All my deposits and withdrawals are in crypto.

**Brooklyn Dick** · 03-05-25, 07:09 AM

Originally posted by Rififi777

Hello. I'm using Bookmaker eu for about two months without any problem. I have made about 5000€ deposits and the same amount withdrawals. Yesterday i try to make a withdrawal again but they ask me to send again my already verified ID card (i had sent it when i open my account) and a selfie holding the ID card and a piece of paper with the date of today on it. Is this something i should be concerned about? How long does such an identification usually take? When i contact chat support they not give me a timeframe for my document checking. All my deposits and withdrawals are in crypto.

Join the ever growing club. Not a whole lot you can do either. By the way your screen name is from one of the greatest heist movies ever made.

https://www.google.com/url?sa=i&url=https%3A%2F%2Fencrypted-tbn0.gstatic.com%2Fimages%3Fq%3Dtbn%3AANd9GcSLHixe_O9Si7MfGSR0AizmjuhrQ8EpUbpv3Fbtyg5cwKXf9qsb&psig=AOvVaw3NDSntTK476UxYWk8hBsbs&ust=1741262921941000&source=images&cd=vfe&opi=89978449&ved=0CBAQjRxqFwoTCIjDz4H08osDFQAAAAAdAAAAABAE

**MissV** · 03-05-25, 08:27 AM

Originally posted by Rififi777

Hello. I'm using Bookmaker eu for about two months without any problem. I have made about 5000€ deposits and the same amount withdrawals. Yesterday i try to make a withdrawal again but they ask me to send again my already verified ID card (i had sent it when i open my account) and a selfie holding the ID card and a piece of paper with the date of today on it. Is this something i should be concerned about? How long does such an identification usually take? When i contact chat support they not give me a timeframe for my document checking. All my deposits and withdrawals are in crypto.

Good Day!!!
This is a big problem.
I sent all the documents, sent 10 letters to email .
I did not receive any answer. Maybe you will be luckier. Tell me how your KYC goes

**Brooklyn Dick** · 03-05-25, 09:04 AM

KYC to these places is short for KEEPING YOUR CASH.

**Rififi777** · 03-05-25, 09:30 AM

Do you think the purpose is to keep the money for a while and then eventually give it to the players?

**MissV** · 03-05-25, 10:01 AM

for Rififi777:

Good question. I noticed this.
So far two people have written that the account is unblocked (nbaguy23 and Anna Makarova).
Both accounts were blocked in April. Maybe we need to wait a year for the account to be unblocked???

for Optional:
You receive my message in PM???

**Rififi777** · 03-05-25, 10:33 AM

MissV did the people whose accounts were unlocked make any specific moves recently or did it just happen now?

**Optional** · 03-05-25, 11:51 AM

Originally posted by MissV

for Rififi777:

Good question. I noticed this.
So far two people have written that the account is unblocked (nbaguy23 and Anna Makarova).
Both accounts were blocked in April. Maybe we need to wait a year for the account to be unblocked???

for Optional:
You receive my message in PM???

Yes I did. Please do not discuss my private messages here though. Or you will receive no more from me.

**MissV** · 03-05-25, 01:05 PM

to Rififi777:
I send my documents, write in live chat, write in email. No answer.

to Optional:
Yes, of course.

**Rififi777** · 03-05-25, 01:17 PM

to MissV: At least from what I understand they haven't stolen anyone's money they're just holding onto it for a long time. If there's anything that gives us hope that we won't lose it permanently, maybe it's this.

**MissV** · 03-05-25, 02:40 PM

Originally posted by Rififi777

to MissV: At least from what I understand they haven't stolen anyone's money they're just holding onto it for a long time. If there's anything that gives us hope that we won't lose it permanently, maybe it's this.

I don't quite agree. If they block funds for a year without explaining the reasons, it is incorrect.
Let's see what they answered about the reasons for blocking to those whose account was unblocked
(nbaguy23, AnnaMakarova)

**nbaguy23** · 03-05-25, 10:34 PM

Originally posted by MissV

I don't quite agree. If they block funds for a year without explaining the reasons, it is incorrect.
Let's see what they answered about the reasons for blocking to those whose account was unblocked
(nbaguy23, AnnaMakarova)

They never "answered", ever. Just gave the account back after I posted here and emailed

**Rififi777** · 03-06-25, 01:13 AM

Originally posted by nbaguy23

They never "answered", ever. Just gave the account back after I posted here and emailed

In the email you mentioned, didn't you write them anything specific that you believe helped you get your account back? How long had your money been locked for?
As I read, Optional can give some suggestions to make the matter easier and provide the bills faster, is that true? In general, can we do something to save you this endless delay? I am on the third day and I have not received a response as to whether they have checked the 3 photos they asked for.
As I read, Optional can give some suggestions to make the matter easier and provide the bills faster, is that true? In general, can we do something to save you this endless delay? I am on the third day and I have not received a response as to whether they have checked the 3 photos they asked me.
I have €2650 locked and when I go to the withdrawals field it says the following

“We are sorry.

Currently you do not have available withdrawal options.

Your account needs further actions before taking a payout.”

**nbaguy23** · 03-06-25, 01:20 AM

Originally posted by Rififi777

In the email you mentioned, didn't you write them anything specific that you believe helped you get your account back? How long had your money been locked for?
As I read, Optional can give some suggestions to make the matter easier and provide the bills faster, is that true? In general, can we do something to save you this endless delay? I am on the third day and I have not received a response as to whether they have checked the 3 photos they asked for.
As I read, Optional can give some suggestions to make the matter easier and provide the bills faster, is that true? In general, can we do something to save you this endless delay? I am on the third day and I have not received a response as to whether they have checked the 3 photos they asked me.
I have €2650 locked and when I go to the withdrawals field it says the following

“We are sorry.
Currently, the virus is not having any viable options.You need to take action before taking a step”

I really wish I could give you more answers but seeing as they didn't ever respond, I have no idea. All I did was follow Optional's suggestions and all we can do is try at that point. Ha no I tried everything under the sun for 11 months (especially the first few months).

I can say I've never seen that message before, mine and I believe account was disabled, so you seem to be in a much better spot. Not that I have don't have sympathy but, 3 days is nothing-especially with how the off shore world is nowadays

**Rififi777** · 03-06-25, 01:56 AM

Originally posted by nbaguy23

I really wish I could give you more answers but seeing as they didn't ever respond, I have no idea. All I did was follow Optional's suggestions and all we can do is try at that point. Ha no I tried everything under the sun for 11 months (especially the first few months).
I can say I've never seen that message before, mine and I believe account was disabled, so you seem to be in a much better spot. Not that I have don't have sympathy but, 3 days is nothing-especially with how the off shore world is nowadays

I know that compared to the rest of you, it's too early to ask for my account to be opened, but I want to make all possible moves as soon as possible so that I can avoid this endless delay that you have been going through.

to Optional:
Can I have your suggestions to my inbox please ?Thank you !

**Optional** · 03-06-25, 09:01 AM

Originally posted by Rififi777

I know that compared to the rest of you, it's too early to ask for my account to be opened, but I want to make all possible moves as soon as possible so that I can avoid this endless delay that you have been going through.

to Optional:
Can I have your suggestions to my inbox please ?Thank you !

I don't really have any personal suggestion that might help you get paid faster.

As others mentioned, you may not have any issue at all. KYC generally can take a week or so there for anyone.

**Tom R.** · 03-06-25, 06:03 PM

Any one have a problem with payouts from Justbet?

**nbaguy23** · 03-06-25, 10:42 PM

Originally posted by Tom R.

Any one have a problem with payouts from Justbet?

They're the sister site of Bookmaker so anything you see here will apply. What issue you having?