All Bookmaker.eu, Justbet and Galaxysports issues

[MarlonSR]

I tried to contact them on Twitter, in addition to sending dozens of emails, but I never got a response through any channel—they simply ignored my messages. The only support channels that reply are the chat and the support email, and they always send the same message: "Send an email to KYC." When I say that I’ve already sent dozens of emails and haven’t received a response, they say that there’s no timeframe but that they work hard to be as fast as possible. It’s just a standard message—I’ve read it hundreds of times when trying to contact them.

[AnnaMakarova]

If I'm guilty - okay, write, you broke the rules, we took your money.
They just haven't responded for almost a year.

P.S. I'm from Russia. Maybe that's the problem?

[Optional]

If I'm guilty - okay, write, you broke the rules, we took your money.
They just haven't responded for almost a year.

P.S. I'm from Russia. Maybe that's the problem?

I don't know, but it could be your location.

[Brooklyn Dick]

If I'm guilty - okay, write, you broke the rules, we took your money.
They just haven't responded for almost a year.

P.S. I'm from Russia. Maybe that's the problem?

They had NO problems taking the money from Russia, only paying.....

[MissV]

I don't know, but it could be your location.

Estonia)
Opti, a lot of people have encountered this problem.
Give me some advice. Maybe we should unite?

[Optional]

Estonia)
Opti, a lot of people have encountered this problem.
Give me some advice. Maybe we should unite?

I have no good ideas MissV. As explained on the previous page of this thread, the contact that was helpful has gone quiet. Did you try the OSGA complaint form link?

[craftbrewer]

If I'm guilty - okay, write, you broke the rules, we took your money.
They just haven't responded for almost a year.

P.S. I'm from Russia. Maybe that's the problem?

A few months ago they told me that they don't accept players from Russia any more. You can check the list of restricted territories in their terms and conditions and you will find Russia in that list.
But they were fair to me. They honoured all pending bets, allowed me to wait for the bets to be settled and let me withdraw the funds without any issues.

[Chiefs83]

Just tried to sign up at Justbet but they closed my account. Said they don’t take players from NJ.

[MissV]

I have no good ideas MissV. As explained on the previous page of this thread, the contact that was helpful has gone quiet. Did you try the OSGA complaint form link?

No. Please, give me link

[Optional]

https://www.osga.com/Complaint-Form/Complaint_form2017.htm

[captrobey]

Just tried to sign up at Justbet but they closed my account. Said they don’t take players from NJ.

Im from NJ but i have been there already for years maybe they are not taking new business

[Number_9]

I don't know anything first hand about what is going on in there right now but I can offer a little insight into why we are seeing so many KYC issues.

For the last 18 months or so Bookmaker has been targeted by a large group. You may have noticed there has been a lot of posts asking to buy accounts there over that time (you may not as they get deleted by mods asap). These are the people operating it.

I'm not sure if it's match fixing or price manipulation or just the volume this group are looking for, but Bookmaker has been seriously struggling to stop it for ages.

As a result, there are many people caught up in the "not important today" KYC queue just on suspicion. I've noticed a lot of these people are in Brazil and Peru. I suspect many of these people are innocent and are just being left long enough to help sort out any genuine people from those that just realize they are caught and go away quietly.

In the past when an SBR poster came on here with one of these KYC issues and it appeared probably genuine to me, I would refer them to the old SBR affiliate rep and ask them to tell him that I had sent them. This rep and I had a good relationship and he knew that I would not send people who I was not fairly sure were bona fide, and in return he would do all he could to fix those issues without argument. He is a main factor in BM enjoyed such a strong reputation on SBR for so long.

Just about every one of the months long KYC cases that I did send ended up with the accounts approved soon after. Which is why I believe the long queue is clogged up with innocent people red flagged on suspicion. Maybe they live in the wrong area, or have bet on the wrong thing at the wrong time and are simply flagged for that to be checked, as an example of what I think it could be.

In recent months that rep has stopped helping or responding to people at all in most cases. I strongly suspect this is because something has changed internally and his ability to get these issues fixed has diminished.



So basically, I don't think all these KYC issues are a sign that that Bookmaker has gone rouge or about to go out of business. But I do think it is a sign that something has changed internally management style wise. And with BetCRIS (who we thought owned BM) recently gaining access to an Arizona license, it's logical to think that all those ties have been cut and that is why the change in style.

Thanks for the writeup, Optional. I haven't played there in a year but was about to post up again before I saw this thread. Now thinking twice.

Looking through this thread (and a couple of others on other sites), it seems like most of the KYC activity took place between March and August of last year, peaking around July. It seems like it slowed way down after that, with most of the newer reports having fewer details and more red flags.

Does that match your sense of things? That they cracked down hard over the summer and have since loosened up or cleared their backlog or scared away enough of the group members?

[Optional]

Thanks for the writeup, Optional. I haven't played there in a year but was about to post up again before I saw this thread. Now thinking twice.

Looking through this thread (and a couple of others on other sites), it seems like most of the KYC activity took place between March and August of last year, peaking around July. It seems like it slowed way down after that, with most of the newer reports having fewer details and more red flags.

Does that match your sense of things? That they cracked down hard over the summer and have since loosened up or cleared their backlog or scared away enough of the group members?

If you are an old account it's probably fine. Personally, I'd probably use a card or some verifiable type of payment method at least once instead of crypto only if reactivating an old account. As that could also be a thing they look for in sold accounts.

It does feel like most of these people were flagged 6-12 months ago. But there is a pretty steady flow of new reports of being caught in it still. Hard to be sure. Whatever it is BM should be finding a way to clear out these multi month waiting people who are badgering them at the very least.

[Brooklyn Dick]

KYC originated in the US with banking. Almost always on large deposits that not only are refused, but even turned over to the Feds for many prosecutions of money laundering. All of these cases now with all of the books are the same. They take the deposit without all the hoops that come later. When you win, or just want to withdraw here comes Dick Tracy.

In short, they are all thieves trying to confiscate your money. No other defense for NEVER asking for all this crap when you deposit, but hitting you with it when you want YOUR money. Pathetic, and anyone defending this is also PATHETIC..

[DwightShrute]

KYC originated in the US with banking. Almost always on large deposits that not only are refused, but even turned over to the Feds for many prosecutions of money laundering. All of these cases now with all of the books are the same. They take the deposit without all the hoops that come later. When you win, or just want to withdraw here comes Dick Tracy.

In short, they are all thieves trying to confiscate your money. No other defense for NEVER asking for all this crap when you deposit, but hitting you with it when you want YOUR money. Pathetic, and anyone defending this is also PATHETIC..

[2Sweeet]

KYC originated in the US with banking. Almost always on large deposits that not only are refused, but even turned over to the Feds for many prosecutions of money laundering. All of these cases now with all of the books are the same. They take the deposit without all the hoops that come later. When you win, or just want to withdraw here comes Dick Tracy.

In short, they are all thieves trying to confiscate your money. No other defense for NEVER asking for all this crap when you deposit, but hitting you with it when you want YOUR money. Pathetic, and anyone defending this is also PATHETIC..

You sound more and more like an Idiot everyday. C'mon tell me Cris and Bookmaker are in the same building still. Shut it down. Idc how long you been here you have 0 clue wtf you are talking about and your post prove it.

[2Sweeet]

I got paid out high 5 figures from Book Maker in January. No KYC bs or red tape like Brooklyn says. They need to figure out there security and stop slow paying people. I been a long time client also but I did have to resend my ID awhile ago but they did it within 1 day. If you took the deposit and took the bet pay it out. LOL if you think they are following US Laws. They may be more paranoid now than ever is my guess about the Feds.

[nbaguy23]

I don't know anything first hand about what is going on in there right now but I can offer a little insight into why we are seeing so many KYC issues.

For the last 18 months or so Bookmaker has been targeted by a large group. You may have noticed there has been a lot of posts asking to buy accounts there over that time (you may not as they get deleted by mods asap). These are the people operating it.

I'm not sure if it's match fixing or price manipulation or just the volume this group are looking for, but Bookmaker has been seriously struggling to stop it for ages.

As a result, there are many people caught up in the "not important today" KYC queue just on suspicion. I've noticed a lot of these people are in Brazil and Peru. I suspect many of these people are innocent and are just being left long enough to help sort out any genuine people from those that just realize they are caught and go away quietly.

In the past when an SBR poster came on here with one of these KYC issues and it appeared probably genuine to me, I would refer them to the old SBR affiliate rep and ask them to tell him that I had sent them. This rep and I had a good relationship and he knew that I would not send people who I was not fairly sure were bona fide, and in return he would do all he could to fix those issues without argument. He is a main factor in BM enjoyed such a strong reputation on SBR for so long.

Just about every one of the months long KYC cases that I did send ended up with the accounts approved soon after. Which is why I believe the long queue is clogged up with innocent people red flagged on suspicion. Maybe they live in the wrong area, or have bet on the wrong thing at the wrong time and are simply flagged for that to be checked, as an example of what I think it could be.

In recent months that rep has stopped helping or responding to people at all in most cases. I strongly suspect this is because something has changed internally and his ability to get these issues fixed has diminished.



So basically, I don't think all these KYC issues are a sign that that Bookmaker has gone rouge or about to go out of business. But I do think it is a sign that something has changed internally management style wise. And with BetCRIS (who we thought owned BM) recently gaining access to an Arizona license, it's logical to think that all those ties have been cut and that is why the change in style.

I think you're spot on. I had no issues with being a "high roller" on Bookamaker for months. It wasn't until I was in Barcelona (told them ahead of time) for vacation and also making bets on my T Wolves in NBA playoffs while there- that my account got KYC'd and still stuck with $90,000 balance.

Anyone who shares that they're in the U.S and had no issues there is missing the point at hand that Optional is explaining. They're over compensating for whatever this "abroad" group was doing and thus people are getting looped into this sinkhole of a situation. I have a U.S ID, U.S address, proof of address, video recorded myself reading off their requested scores of the day (I don't look like I'm from Brazil or Peru (wish I could get more color lol) and complied with their video interview when they asked until they ghosted me on what dates would work. I hope the contact comes back or somehow a new one comes along. From what I could tell on the internet the contact has been with BM for 15+ years.

[leafs6713]

Loyalty Program

Bookmaker has removed its loyalty program for most clients worldwide except US players (I'm a Canadian player, chat informed me of this decision upon signup)

[Ksherm]

Justbet got rid of the 8 cent lines.. no reason to ever use them again..

[masuimi rocks]

Justbet wants to charge me $600 for a wire - to Canada-, is this typical?

[captrobey]

Justbet wants to charge me $600 for a wire - to Canada-, is this typical?

I think it was here i was charged that a few years back. Thats why i switched to shitcoin

[masuimi rocks]

�� thank you

[nbaguy23]

Greetings all!

Hoping I can get some advice here. I've periodically lurked this board for a few years now (often comes up on google searches when I search up any book I play- betonline, bov, betdsi, betus, etc). I've been stuck in the KYC loop with bookmaker now since spring and occasionally look up if anyone has had any issues to my extreme and found this thread. https://www.sportsbookreview.com/for...eone-help.html

I'm not here to call bookmaker a scam, they're 100% not. I've seen them on oddsjam and seen plenty of others using them and heard mostly only good things. I had no issues with them the 2 months I was on there and next to Betonline think they're one of the most user friendly books when it comes to customer service/not limiting high rollers. I'll attach some screenshots of the finances of my account. Long story short, was working with a pretty big bank roll after a successful NFL/NBA season (on other books) and noticed bookmaker was one of the books with massive movements before games, as well as favorable lines for players out of break. Follow lines during the Sunday/Monday night football games this week and you'll see what I mean! I had a lot of up and down luck with this book and had built a 90k balance (from about 70k total deposits)

Fast forward to last April when my account had become disabled shortly after my trip to Spain (returning back to the states). I had given Bookmaker live chat a heads up I would be in a different country and they said they would notate my account. I understand Spain is on the restricted country list but they said it was fine as long as I'm a U.S resident. They've never expressed any concern with my play/activity or even location but I did get the account disabled out of the blue and instructed to contact kyc@bookmaker.eu. Similar to the thread I referenced, asked to jump through multiple hoops until I could no longer get a reply from them. My 20+ attempts at live chats went from "there's no time frame" to "you have to wait for them". It's been 7 months. I did read someone say suggest calling in and talking to a manager but I can't find a number for bookmaker, only justbet (which I believe to be a sister site). It didn't appear that Stephon from the other thread got a reply until he was pretty upset/sent them a twitter post lol which isn't really my style but I'm desperate at this point. Of course being "out" 90k hasn't been the best feeling but I still am maintaining a healthy bankroll thankfully on mainly other offshores that have been doing well (as well as this crypto pump!). Getting what's rightfully mine in any facet would be a big help.

I do think this is a situation where I need the attention of the right person/team/entity as it seems that kyc email has just stopped responding to me, no matter what I say. They even asked to schedule an interview at first which I obliged and then they never responded with a time. Thank you all.

Not quite sure how to upload pics on here if anyone can assist quick (I see the insert image button but it my links aren't showing in post preview. I can do gyazo links too, sorry!

Hey all,

A very positive update on my bookmaker fiasco. Did the live chat today and the rep said my account was actually enabled. Went to login and ta-da all the money is there and full withdraw options. Never did hear back from KYC nor the contact provided here but have to believe that it played a part in getting verified and access regained. Thank you, Optional!!!

Now just have to wait until Monday for cashier to open. Hoping to hear some other success stories here!

[AnnaMakarova]

Congratulations!

Hello, nbaguy23!

My sincere congratulations!

I would like to know the details.
When was the account blocked? What did they write in the live chat?

[AnnaMakarova]

to vampire assassin:

Please, write in PM your email.
Sorry, I can't reply in PM (I have less than 40 messages on the forum)
My account **********

[AnnaMakarova]

to Optional:

vampire assassin wrote me a personal message.He asked for help. I can't answer him because I have less than 40 messages on the forum.
What should I do???

[Optional]

to vampire assassin:

Sorry, I can't reply in PM (I have less than 40 messages on the forum)
My account **********

What is happening here?

PM restrictions for new users are in place to protect us from scammers using the PM system. Do not try to get around them by posting personal contact or account info on the forum.

VampireAssassins PM access has been revoked. he can email the forum help email and explain himself if he wishes to have them back.

[Optional]

to Optional:

vampire assassin wrote me a personal message.He asked for help. I can't answer him because I have less than 40 messages on the forum.
What should I do???

Respect the forum rules is what you should do.

Why are you giving him your account details?

How are you planning to help him by giving him your account?

[AnnaMakarova]

Respect the forum rules is what you should do.

Why are you giving him your account details?

How are you planning to help him by giving him your account?

He said he would try to help me.
Naturally, he needed my login.
He didn't ask for my account password or anything else

[Optional]

He said he would try to help me.
Naturally, he needed my login.
He didn't ask for my account password or anything else

Please be more careful on here.

Many scammers see us as gamblers as rich, dumb, easy targets. Users get targeted a lot. That is why we try to be strict with this rule.

[AnnaMakarova]

Please be more careful on here.

Many scammers see us as gamblers as rich, dumb, easy targets. Users get targeted a lot. That is why we try to be strict with this rule.

Thanks, Opti.
I hope vampire assassin can help me.
Please, restore PM access for him.

[Optional]

Thanks, Opti.
I hope vampire assassin can help me.
Please, restore PM access for him.

When we hear from him it will be.

[nbaguy23]

Hello, nbaguy23!

My sincere congratulations!

I would like to know the details.
When was the account blocked? What did they write in the live chat?

Thank you!! I tried to detail it in my own message I quote but the tldr version, blocked last April (almost a year ago) KYC was in constant contact with me then stopped. Reached out here, sent some emails, nothing.

Did my monthly chat yesterday (I don't even bother trying to login anymore) gave them my user and pin and the rip goes "your account is enabled". And sure enough it was! Not sure how it got fixed and if it was fixed after the last email I fired off to them (a month ago). Just very thankful to all here, wish I had some secret strategy to share but I'm afraid I don't.

[Brooklyn Dick]

Thank you!! I tried to detail it in my own message I quote but the tldr version, blocked last April (almost a year ago) KYC was in constant contact with me then stopped. Reached out here, sent some emails, nothing.

Did my monthly chat yesterday (I don't even bother trying to login anymore) gave them my user and pin and the rip goes "your account is enabled". And sure enough it was! Not sure how it got fixed and if it was fixed after the last email I fired off to them (a month ago). Just very thankful to all here, wish I had some secret strategy to share but I'm afraid I don't.

I would now concentrate on getting your money.