Heritage live chat has been down for days. They cancelled Cubs in a parlay. I bet 3 team parlay they made it a2. Steele vs. Gallen. Opening day. Could Not have been pitching change
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Since heritage added cash out as an option live betting, it’s been a fun addition truly. All is fun and good unless it doesn’t work. Been a few times with thousands on the line it just won’t pop up as an option. This time it was there per normal but wouldn’t go through. First time in thousands of bets. The icon would just spin and then eventually it says failed, see below. Tried to cash this out 3 times which is normal with how I play these. I screenshot for proof to email them about. The bet went on to lose and cost me $2k+. I emailed these images as proof and they offered $500 free play with a bunch of junk excuses. I bet in the many tens of thousands a month, if not more. To me as a business owner myself, this is a black and white issue of ok the website wasn’t functioning “correctly” and I would credit the $2k+. Minimum free play $2k+. Again, I bet well into the 5 figures a month if not 6.
Last edited by 94dc4; 03-31-25, 01:37 PM.Comment -
Try Bookmaker or BetOnlineComment -
Yea moving over to Bookmaker if they don’t make this right. Waiting for a “response from the provider”. I’ve never had this result in the favor of the player.Comment -
Certainly your choice to walk away from any business. However:
1) If your wager actually won, would you send the difference back to Heritage? The difference between your winnings, and the cash-out value? Or is it only a one-way street?
2) I'll never understand why people complain so much about lack-of-access to a feature that only pays them 75-cents or 85-cents on the dollar.
"Arrrgh, why won't the Cash For Houses company give me a low-ball offer on my condo? I want them to take advantage of me!"Comment -
WagerWeb is a horrible sportsbook. I made a few deposits and after I decided to payout a few times, they cut my max win limit down to a few bucks per wager. They also previously closed my account temporarily and did an "investigation" on my account after I requested a few payouts fair and square!
If you are a winner bettor, do NOT join wagerweb if you don't want to be severely limited after winning a few bets. Wagerweb will cut your max wager limits within a matter of weeks and give you a hard time each time you decide you want to payout.
Isn't the whole point of joining a book that you can payout after you won without your account being affected and without "investigations" being done on your account? Isn't that what sportsbetting is all about?? To be able to win and payout? LOL, what a joke. I just joined this book a month ago and they already brought my limits down to $20 max win per wager. (It was previously $2000)
What a complete amateur clown show this book is.
**UPDATE** After I made this post, Wagerweb closed my account! Obviously they don't like being exposed. Do NOT join this sportsbook unless you want your limits brought down to nothing and your account closed after winning a few wagers. What a complete joke.Last edited by djcollette12; 04-04-25, 01:05 PM.Comment -
Heritage canceled a METS wager I had today. I found it very strange so I made a screenshot. I then proceeded to make another wager betting METS on the live line. Mets proceed to lose. A few minutes after the game ended, the initial pre-game wager was graded as a loss. I contacted them on live chat and they claimed there was a "glitch" and the system thought there was a pitching change when there wasn't. I explained to them that I have multiple screenshots with the times and they shouldn't be allowed to cancel a wager and the grade it as a loss AFTER the game. I asked that they at least refund my live wager as I would have never made it if the original wager wasn't canceled. they terminated the chat even though I kept it professional the whole time.
Very disappointing from a book I've done business with for 20 years.
Hopefully I'll get my funds after my rollover is complete. I do not have any confidence in placing wager here and will wager the remaining funds like monopoly money.
BEWARE!!!!Comment -
DId you happen to be speaking to "Gabe"?
Disrespect like that, as well as just straight up unfairness, are his default attitude.
This brand has turned into a desperately unethical group who are now simply stealing anywhere they can as they circle the drain.
Been that way for a while now but their fanbois and shills will continue to say "THEY HAVEN"T SCAMMED ME YET SO I WILL KEEP SUPPORTING THEM".
Last edited by Optional; 04-13-25, 09:31 AM..Comment -
Hi Opti, hope all is well! I actually received a call from Brian this morning and he apologized for the way it was handled and refunded both wagers (I would have been satisfied with just one of them being refunded). He explained they have a new software and this is the first time they have seen this happen with a pitching change that never occurred.
Hopefully this was just a glitch. I found it weird that they would be messing with me over a $300 wager. This is the first time I’ve ever had a sports wagering problem with them.
It stinks that others have had issues with them and the issues went unresolved. Heritage has been my top 2 book for the past 20 years. I’ll have to be cautiously optimistic going forward.Comment -
That's good. It's possible this forum caused the reaction. Still not behaviour one wants to see out of a sportsbook (that thinks that taking money by default and asking questions later is an OK approach)Comment -
Looks like the “glitches” are not fixed. I currently have a Texas Rangers 1st five Moneyline bet and over 9.5 for the game bet and both were canceled. No pitching changes. Let’s see how this gets graded post game….Comment -
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Both wagers were graded correctly after
the game. Looks like a glitch indeed.
The problem I see is that players balances will be higher than it’s supposed to be once the wagers are canceled. Then the player could wager with those funds only to have the funds reversed later leaving a potential for a negative balance.Comment
